Customer Service Human Resources

Valerie A. Morales

Houston Texas

Home: 281-***-****

Cell: 832-***-****

Email: ****************@*****.***

OBJECTIVE

Seeking a challenging position in a mission-focused organization where my experience, education, proficiency, and

accomplishments contribute to the excellence of the company and to obtain a position professional growth. And to

obtain a position as a Dispatcher, Receptionist where I can utilize my skills and provide excellent customer service.

SUMMARY OF QUALIFICATIONS

•Bilingual in Spanish

•Managed records and files for processing and viewing.

•In-Depth leadership experience in Human resources and administration planning.

•Proven ability to direct an organization to profitability, through leadership, creativity and effective

management

•Strong professional and interpersonal skills with the ability to, communicate with all levels in an

organization

•Results oriented, highly motivated, and energetic; possessing a professional attitude with joy in personal

performance

EXPERIENCE

01/01/2012-Recent Legend Glass & Services, Inc. Houston, Texas

Accountant-Receptionist

• Financial statements

o Prepare and enter month end journal entries, including but not limited to accruals,

regularly recurring monthly entries.

Reconciliation of monthly bank and GL accounts, balance sheets and income

o

statements

Assistance with quarterly forecasting and annual budgeting

o

Participate in year-end review/audit

o

• Accounts payable

o Process check-runs

o Maintain A/P open and paid files

o Code and enter corporate invoices and expenses into accounting system

o Post account payable payments

o Ensure accounts payable is in balance with general ledger on a daily basis

o Produce weekly A/P reports for corporate to review payments

o Assist in accounting policy compliance

• Accounts Receivable

o Process checks received and take deposits to bank when necessary

o Maintain A/R files

o Enter receipts into accounting system

o Ensure accounts receipts is in balance with general ledger on a daily basis

o Reconcile credit card/cash receipts to A/R

o Prepare consolidated daily billings report for operating facilities

o Produce weekly A/R reports for each operating facility, highlighting delinquent

customers

05/2013-09/2013 Harris County public health &environmental services Houston,Texas

Receptionist

• Preparing patient charts

• Verifying insurance and Medicaid

• Processing patients paper work

• Answering phones

• Faxing, copying scanning

• Entering medical history

• Signing patients up for the program Immtrac (vaccine database keeps track of patients shot records)

02/2011-06/2012 Bailiff Enterprises Houston Texas

Sales Representative/Dispatcher

•Processing purchase Orders/ shipments

•Processing Work Orders

•Secretarial Duties

•Scheduling pick ups

•Inventory

•Measurements

•Organizing and filing

•Handling company’s profiles

•Palletizing and preparing tanks and other parts for shipment

•Prepared blue prints and Quotes

•Scheduled shipments

•Issued Bill Of Ladings

09/2009-03/2010 Lonestar Community College, Kingwood Texas

Assistant Secretary, Dean of Students

Secretary

•Assist students and graduates in their employment search efforts

•Manage all records in regards to filing, copying, processing and preparation for viewing

•Managed files of selected students

•Possess the ability to work in a fast-paced environment

•Provided fundamental knowledge and tools applicable to students’ career

•Monitored student activity, aided students with all questions

•Assisted with program monitoring and evaluation

•Skilled in office automation, problem-solving techniques, and use of

•Computer Excellent communication verbally and/or in writing and social skills

08/2008-09/2009 First Convenience Bank Porter Texas

Personal Banker

•Managed organizational structure

•Monitored administrative management principles, objectives and standards

•Conduct all banking duties

•Assist with program monitoring and evaluation

•Skilled in office automation, problem-solving techniques, and use of computers

•Helping coordinate training events

•Communicate verbally and/or in writing

•Cash handling

•Processing loans

•Handling customers’ accounts

• Responsible for organizing the shoe department. And keeping floors clean

• Marking down shoe prices

• Tagging clothes

• Cashier

• Organizing different departments

EDUCATION

2008 High School Diploma Irvington Christian Academy, TX

2009 Associates of Science, General Studies (34 hrs. completed) Lonestar College Kingwood, TX

COMPUTER SKILLS

Systems: Windows, Microsoft Office Suite (Excel, PowerPoint, Access, Word, Outlook), and World Wide Web

Office Equipment: Computer, Printer, Copier, Typewriter (40 wpm), and Fax machine

TRAINING/CERTIFICATES

•Lonestar college administration management training - 2009

•Lonestar college supply administration training - 2009

•Lonestar education administration planning training - 2009

References Available Upon Request

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