Customer Service Insurance
Resume:
MARIA 'ELENA' VEIGA
*******@*****.***
PROFESSIONAL EXPERIENCE
May 2014-Dec 2014 Office Manager, Zillionmet US, LLC dba Zillioncon
Development/Construction, Miami, FL
Handled all incoming calls, customer service inquiries, vendors' billing
questions and payment requests. Interfaced daily with internal partners in
operations and accounting, and managed accounts
receivables/payables/reconciliations. Responsible for general
administration including electronic filing, record keeping, mail/shipping
and office supplies.
Dec 2012-Oct 2013 Operations Supervisor, ICDA Investigations, Inc, Miami,
FL
Private investigations agency - specializing in insurance fraud
investigations
Supervised private investigators. Processed inbound calls including entry
of data for all cases received, along with their subsequent assessment.
Managed daily business operations and conducted required pre-surveillance
searches/background checks in various databases. Assigned cases to
investigators accordingly and followed-up with corresponding investigative
strategies, interacting with clients to achieve their needs. Generated and
processed final investigative reports for clients and informed insurance
adjustors of investigations' outcome.
Feb 07-Dec 2011 Executive Assistant, SFX Baseball Group, Weston, FL
Chicago based professional sports athletes' agency, Florida branch
Supported four Latin Division Sports Agents. Provided all aspects of client
service for up to 100 Latin professional baseball players and their
families: Assisted/resolved temporary housing, rental agreements including
utilities/cable, banking transactions, travel arrangements, limousine
service, insurance issues, and diverse matters. Handled clients' insurance
set-up; registered required documentation; managed record keeping of
necessary forms and contracts. Ordered/tracked required equipment orders
with subsequent national/overseas shipments. Streamlined databases and
filing systems. Provided administrative support for agents/management,
calendar management and expense reports.
Aug 04-Jan 2007 Development/Marketing Assistant, Shake-A-Leg Miami,
Coconut Grove, FL
Non-profit, water sports community center dedicated to disabled children
and adults
Updated/maintained 5000 member database, tracked donations and created
personalized acknowledgments in Kintera for Nonprofit. Updated/distributed
marketing materials. Assisted with the planning/coordination/execution of
special events, membership functions and fundraising activities.
Coordinated/prepared media information with its follow-up. Assisted the
Development Director/Board members/CEO with administrative duties.
Feb-July 2004 Office Administrator, Dadeland Financial Associates,
Miami, FL
Insurance Agency
Managed all aspects of customer service for new insurance policyholders.
Liaison between insurance agents, brokers and owner providing support and
troubleshooting. Responsible for customer assistance with insurance issues.
Handled administrative duties; updated sales/customer databases;
printed/correlated policy informational and sales packets.
1995-2003 Managing Partner, CriPor S.A. and RiojaCerd S.A.,
Argentina
Production and export of Argentine frozen meat products
Responsible for marketing in USA, Hong Kong and Europe, public relations,
communications and translations. Handled export documentation, contracts,
letters of credit, banking transactions and general administration.
2001 -2002 Freelance Simultaneous Interpreter (English to
Spanish), Argentina
-BASF Argentina S.A./Global English Center - new product presentation at
a one-day conference.
-Rio Hondo Dam Congress- new project presentation/technical meeting, press
conference, media interview.
-SENYP Neonatology/Pediatrics S.A. and Pediatrix Medical Group Inc- joint-
venture executive meetings.
1999- 2001 Executive Administrative Manager, MK & Asociados,
Argentina
Consulting business for development/implementation of processing techniques
for citrus by-products
Responsible for general office administration including a staff of eight.
Assisted the President/CEO with various translations and project
presentations. Organized volumes of data and created database for in-house
library.
EDUCATION
Marketing Certificate, University of California, San Francisco
Associate of Arts, Santa Fe Community College, Gainesville, FL
Miami Springs High School, Miami Springs, FL
SKILLS
Proficient Microsoft Office experience; light QuickBooks, Citrix system.
Efficient in Salesforce, Cabinet NG, Kintera-data management systems.
Bilingual-English/Spanish; Translator, Simultaneous Interpreter.
Contact this candidate