Customer Service Data Entry

I RIS M . H IDALGO

** ****** ****

Fredericksburg VA 22405

Phone: 540-***-****

********@****.***

Objective

Data Entry Operator 2

Highly motivated, dedicated and results-driven professional offering extensive experience in supporting clerical and secretarial

administrative duties in an effective and efficient manner while serving in an International Banking Industry in Germany’s 2nd

largest International Bank.

My duties included, but not, limited to a highly skilled level and responsible for data entry of large volume typing and proof

reading techniques. My experience was hands experience performing high level secretarial and administrative duties which

include operating an alphabetical /numerical key punch machine . My accomplishments was producing high volume charts for

annual reports verifying data and ensuring that all administrative functions ran smooth within the department.

I am a highly motivated team member that displays a high level of c onscientious, responsive and service -oriented individual

who upholds accountability and adherence to corporate international policies and operations. I consistently leverage effective

verbal/written communication skills, interpersonal talents, tact and diplomacy in collaborations with team members throughout

an organization to accomplish the company’s goals and objectives. I am Bilingual in English and German and proficient with

Microsoft Office and international banking policies and procedures.

Strengths:

Customer Service Leader and motivator

Data Entry Trained apprentices

Excellent Communication Skills Verbal and Escorted International VIP

Written. Telephone etiquette

Type over 75 words per minute Proof Reading skills

8000 key strokes per hour Bilingual Fluent in English and German

Fast data entry processor

WORK EXPERIENCE

COMPANY NAME – Peoples Community Bank

175 Kings Highway

Fredericksburg VA, 22405

Position Held – Bank Teller

Dates: 04/01/2013 to Present

My duties include receiving and paying out money, as well as accurately keeping records of currency and

negotiable instruments involved for the financial institution's various transactions. I as a teller meet the

needs of customers by providing quality customer service. My essential functions are listed below:

Receive checking and savings deposits: verify cash and endorsements, receive proper identification

for cash back and issue receipts of deposit.

Examine checks deposited and determine proper funds availability based on regulation requirements

and complete hold notices.

Process savings withdrawals. Cash checks: verify endorsement, receive proper identification and

ensure validity.

Identify counterfeit currency.

Answer basic customer inquiries regarding interest rates, service charges and account histories while

complying with disclosure requirements, regulations and consumer privacy policies.

Cross-sell bank products and services.

Refer customers to the proper department for issues that cannot be resolved at the teller line.

Count and roll loose coins.

Issue personal money orders and cashier’s checks, accept orders and payment for U.S. Savings Bonds

and sell American Express Travelers Checks (single & multiple signer).

Accept loan payments: verify payment amount and issue receipts.

Buy and sell currency from the vault as necessary, ensuring that teller drawer cash limits are not

exceeded.

Ensure teller station is properly supplied.

Receive FICA payments: verify deposit coupons are properly completed and checks are made payable

to the “Bank”.

Accept county property tax payments.

Balance and update savings passbooks and close accounts when requested.

Follow procedures for removing accounts for dormancy.

Balance drawer daily, including periodic batching of cashed checks.

Process cash advances, redeem U.S. Savings Bonds.

Maintain appropriate currency logs.

Follow all bank policies and procedures

COMPANY NAME – Landesbank Baden –Wurttemberg

MANNHEIM GERMANY

Augustaanlage 33

68165 Mannheim, Germany

Position Held – Bank Administration Officer

Dates: 05/15/1990 to 06/30/2012

My duties included secretarial and administrative functions, but not, limited to complying with ensuring that the customer had

adequate funds in the account to ensure that the amount was covered for liability purposes for the bank. Responsible for an

average of data entry for administrative duties in regards to over 400 payments per country totaling in one business day a total

of over 3 thousand payments verified for the bank. All administrative, secretarial functions and check correspondences were

sent via cash letter to the appropriate correspondent bank. At the completion of each foreign payment sent the customer’s

account was credited appropriately. The other duties are listed below:

Investigation Department:

Administrative and Secretarial function in investigations and resolving issues in international transactions

Worked with the authorities on providing data to further investigate fraud cases

Provided necessary routing information on transactions to and from Foreign Countries

Communicated via verbal and written correspondence with banks world wide

Trained apprentices on administrative and secretarial functions relating to foreign bankers in investigations of

international banking processes

Tested new software prior to its release for efficiency and trained coworkers after its relea se

Foreign Commercial Department:

Provided administrative and secretarial functions on transferring check payments worldwide

Provide administrative data on standard operations on authorizing stop payments on international checks

Responsible for administrative and secretarial top urgent payments

Verified authenticity on all international customers

Verification of import transactions

Trained foreign bank staff worldwide on administrative and secretarial duties related to specific criteria.

Amarillo Texas:

First National Bank Amarillo Texas

Position Held – Bank Proof Operator III:

Dates: September 1988 to March 1990

Responsible for administrative and secretarial functions related to operating machines to encode, add, cancel, photocopy,

and sort checks, drafts, and money orders for collection and to prove records of transactions: Places checks into machine

that encodes amounts in magnetic ink, adds amounts, and cancels check.

Responsible for administrative and secretarial functions on entering data amounts of each check, using keyboard.

Reads check and enters data, such as amount, bank, or account number, using keyboard.

Compares machine totals to listing received with batch of checks and rechecks each item if totals differ.

Encodes correct amount or prepares transaction correction record, if error is found.

Responsible for administrative procedures on Bundling sorted check with tape listing each item to prepare checks, drawn

on other banks, for collection.

Entered commands to transfer data from machine to computer.

Operated separate photocopying machine.

Manually sorted and list items for proof or collection.

Recorded, sorted, and prove other transaction documents, such as deposit and withdrawal slips, using proof machine.

EDUCATION

High School Graduate – Soccoro High School, El Paso Texas 1981

El Paso Community College (1981 - 1982)

Major: Business Administration

Work References

Upon request

Contact this candidate