Service Manager

Radiaa Moody **** Post Avenue, Staten Island, NY *0302

*******@*****.*** . 646-***-****

SUMMARY Experienced individual with excellent client and project management skills.

Action-oriented with the ability to communicate effectively with a variety

of audiences. Consistently demonstrates a willingness to learn as well as the

ability to exercise good judgment.

EXPERIENCE

8/2013- present Project Hospitality Staten Island, New York

Caseworker

Responsible for implementing, monitoring and on-going assessment of the

housing and social service plan for all residents on the caseload.

Complete family intake, comprehensive family history and maintains

accurate and timely family case records.

Responsible for designing social service plan in cooperation with new

residents.

Set and follow-up on long and short term goals and objectives.

Responsible for advocacy and providing assistance to clients in obtaining permanent housing.

Meet clients to develop strategies to meet their housing needs.

Make referrals to special housing agencies also to additional services such as mental health, and/or medical services

Follows up with open child welfare cases, open court case, and parole/

police matters.

Develop individual program of housing readiness, parenting skills, prevocational and vocational counseling as necessary.

Participate and attend Interdisciplinary Team and Administrative meeting weekly.

Serve as a liaison with daycare and schools to monitor admission and attendance of client’s children.

Submit all monthly reporting in a timely manner into CARES and AWARDS.

2008 to 2012 SIDDSO (NYS) Staten Island, New York

Supervisor/DSAI

Supervised a staff of aides and trainees in care and treatment of intellectually

disabled individuals in a residential/institutional setting. Arranged for employee

training or organized training material.

Worked directly with manager and team leader in developing plans to effectively deploy staff and scheduling.

Consulted with superior concerning program for individuals.

Performed general office duties such as procuring supplies, maintaining records, performing basic bookkeeping and timekeeping.

Interpreted administrative and operating practices and procedures for employees.

Reviewed operating practices and procedures to determine whether improvements needed to be made in areas such as workflow, reporting procedures or expenditures.

Acted as a liaison between individuals, family members and administration.

Submitted and reviewed reports or problems with superior.

Planned food budget

Oversaw day to day group activities of the residents.

1996 to 2008 SIDDSO (NYS) Staten Island, New York

DSA

Under general supervision of clinical or higher staff provided direct care to

disabled individuals in a residential setting.

Acted as the individuals advocate to coordinate required services or to resolve emergency problems in a crisis situation.

Collaborated with other staff members to perform clinical assessments and develop treatment plans.

Filled out and maintained individuals’ related paperwork including federal and state mandated forms, client diagnostic record and progress notes.

Maintained confidentiality of records relating to individuals treatment.

Monitored individuals’ use of medication.

EDUCATION

MCNY

Completed coursework towards a Human Service degree

SKILLS Proficient in MS Word with working knowledge of Excel and PowerPoint.

Certified in first aid and CPR.

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