Customer Service Representative

Carol R. Claypool

***** ******* ***** ************, ** 322**-***-***-

**** ***********@*********.***

CAREER OBJECTIVE

Seeking a position that utilizes my organizational skills and experience to

advance by using those skills.

EDUCATION

Flagler College - St. Augustine, FL - September 1979 - May 1980

Hagerstown Community College - Hagerstown, MD - June 1980 - May 1981

ADDITIONAL TRAINING/ CERTIFICATIONS

Proficient in Office: Word, Excel and PowerPoint

Multiple Courses taken for advanced training at Mayo Clinic - Transcript

can be provided

Mayo Clinic - Professional Workforce Certificate Series: Patient Care

Provider - 2008

Mayo Clinic - Professional Workforce Certificate Series: Business Support

Track - 2008

Mayo Clinic - Professional Workforce Certificate Series: Advanced Track -

2011

PROFESSIONAL EXPERIENCE

Mayo Clinic - Jacksonville, FL -2/2007-4/2015

Medical Secretary - Urology Department

. Supported 2-4 Physicians in the Urology Department including the Chair

of the Dept.

o Paid all licensures and society memberships from Physician's

allowances

. Triage calls and route messages to appropriate person for patient care

. Schedule meetings for Physicians, PAs, Nurses and Administrators as

needed

. Handled all aspects of business trips for Physicians, PAs and Nurses

including bill paying thru our Concur system

. Provide Monthly On-Call Calendars for Physicians, Residents and PAs.

. Maintain Absence calendar for the entire department

. Transcribe letters and documents as needed.

. Set up Visiting Professorship Lectures and Dinners to include payment

of expenses and speaker fees from Lectureship funds

. Sort faxes, open mail and deliver to appropriate destination.

. Assist Physicians with completing forms/documents and fax or email

them to their destination

Mayo Clinic - Jacksonville, FL - 12/2003 - 2/2007

Central Appointment Scheduling Agent, Davis Campus

. Triaged patient calls and scheduled to appropriate department for

multi-specialty clinic.

. General knowledge of Medical terms and conditions, this helps with

placing the patient in the appropriate appointment for their

diagnosis/ condition.

. Assist patients with questions pertaining to their visit, including

directions, hotel accommodation information and advising them of the

possible length of stay.

. Manage availability and wait list for several departments

. Basic knowledge of accepted insurances and coverage

. Assist in managing correspondence duties and training of new

correspondence personnel including volunteers from Mayo's Volunteer

program

Mayo Clinic - Jacksonville, FL - 5/1996 - 12/2002 and 5/2003 - 12/2003

Office Manager, Rehabilitative Services

. Schedule patients for appointments

. Triage Sports Medicine inquires and follow up with patients

. Order supplies

. Process Orthotic orders and all paperwork for rent to own TENS units.

. Performed safety checks on department equipment and keep current

safety logs

. Complied monthly statistics on Excel Spreadsheets.

. Designated Safety Coordinator of all disaster plans.

. Maintain all files for exercise instruction sheets

. Prepare all correspondence for all therapists and supervisor of the

department

. Process time cards and keep vacation calendar updated

. Order and distribute all keys, beepers and badges

. Schedule meetings and take minutes at Monthly Department Meeting.

Mayo Clinic - Jacksonville, FL - 1/1991 - 5/1996

Paramedical Staff, Davis Campus

. Secure all records and tests needed for patient's appointment.

. Coordinate and room patients in a timely manner for appointments with

Physicians, PAs and Nurses

. Schedule and coordinate testing requested by Physicians

. Worked primarily with Dermatology, Orthopedics, Physical Medicine and

Rehabilitation and Urology

Southeast Bank, N.A., Jacksonville, FL - 10/1990 - 1/1991

Teller, Regency Banking Center

. Performed duties as paying and receiving teller.

. Assisted in opening and closing the vault and night depository

. Balanced and serviced the Automatic Teller Machine

Trust Company Bank of Savannah, N.A. - Savannah, GA - 6/1989 - 10/1990

Safe Deposit Box Clerk, Johnson Square Office

. Received and posted billing for all branches.

. Kept all address and name changes current on computer.

. Assisted in balancing and servicing the Automatic Teller Machine

. Balance daily Investment Banking entries and kept records on all

customers with investments

. Prepared various reports and handled various duties requested by my

supervisor

Regency Jewelers, Savannah, GA - 11/1988 - 6/1989

Manager Trainee/ Sales, Oglethorpe Mall

. Balanced daily business figures and complied data into weekly and

monthly inventory reports.

. Submitted monthly CreditLife and Property Insurance Reports

. Extracted and analyzed credit bureau reports on credit applications

. Picked up and delivered jewelry to the company's central repair shop

Costal Bank of Savannah, Savannah, GA - 8/1988 - 11/1988

New Accounts and Customer Service Representative - Main Office on

Johnson Square

. Opened New Accounts.

. Prepared Correspondence for the President and Vice President

. Closed and reported Overdrawn accounts

. Filled various departmental duties when needed

o Covered the switchboard during lunch

o Ran and balanced proof machine as needed

Southeast Bank, N.A., Jacksonville, FL - 12/1986 - 6/1988

Indirect Lending Clerk, St. Johns Banking Center

. Reported directly to department supervisor, having progressive

responsible administrative duties

. Assigned reviewed and generally supervised work of subordinate

clerical personnel

. Experience in all positions in the department including credit bureau

reports, credit investigation, repossessions and discount contracts.

. Interfaced with car dealers daily to provide information and

resolution of problems

. Balanced contracts and issued checks.

. Wrote and prepared correspondence for department supervisor.

Southeast Bank, N.A., Jacksonville, FL - 5/1986 - 12/1986

Assistant Head Teller, Forsyth Banking Center

. Performed duties as paying and receiving teller.

. Assisted in opening and closing the vault and night depository

. Independently complied and analyzed data for Branch reports for the

Head Teller.

Farmers and Merchants Bank of Hagerstown, Hagerstown, MD - 6/1984 - 4/1986

Computer Operator, Main Office Operations Center

. Balanced daily general ledger for Accounting Department.

. Received, printed and delivered balancing reports to all departments

of the bank.

. Captured and balanced daily document runs received from all bank

branches, including regional and local clearing houses.

. Processed Automatic Teller Machine applications, including card

embossing and access numbers (PIN numbers).

. Assisted in Proof and Bookkeeping Departments with increasing

responsibilities over the two year period.

Farmers and Merchants Bank of Hagerstown, Hagerstown, MD - 5/1981 - 6/1984

Teller, Frederick Street Banking Center

. Performed duties as paying and receiving teller.

. Customer Service Representative for new accounts and safe deposit

boxes.

. Inventoried savings bonds, travelers checks and money orders.

. Demonstrated, balanced and serviced Automatic Teller Machine.

ADDITIONAL ACTIVITIES AND INTRESTS

Member of the PEO Sisterhood since April 1986

Play on Trivia team

Cooking/ Grilling/ Collecting and trying new recipes.

Crusin'Mopars of Jacksonville

Own two Classic Show cars

Contact this candidate