Customer Service Assistant

STEPHANIE MITCHELL

* * * * * G E C R E S T T E R R A C E, A PA RT M E N T 1 9, W E S T R O X B U RY, M A S S A C H U S E T T S 0 2 1 3 2

214-***-**** ************@*****.***

SUMMARY

Up-beat and tech-savvy marketing professional with expertise in internal product rollouts, digital marketing,

fulfillment /printing, and brand development. A strategic thinker able to manage business initiatives and

communicate them cross-functionally in a high-volume, fast-paced environment. Known for collaborative attitude

and company loyalty. Core competencies include:

External and Internal Website Management Email Campaigns and Analytics

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Social Media Development RFP, Vendor Fulfillment and Client

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Management Systems

Channel Marketing and Development

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PROFESSIONAL EXPERIENCE

F-SQUARED INVESTMENTS, Wellesley MA 2013 – 2015

Marketing Communications Specialist

• Played key role in developing and implementing a custom print fulfillment system for marketing collateral

and promotional items, which included the implementation of a salesforce integration system.

• Created process and managed multiple company websites/platforms, using WordPress.

• Developed and managed the F-Squared Investments Intranet.

• Partnered with Channel leads on executing email marketing campaigns through Constant Contact and

ExactTarget, creating process and providing performance data to measure success and incorporate best

practices for future campaigns.

• Created and maintained social media portals: YouTube, LinkedIn, and Glass Door.

• Designed and monitored performance summary on a quarterly basis for sales desk.

• Revamped brand by managing and creating an internal style guide and overseeing re-design of business

cards and client promotional items.

FRESENIUS MEDICAL CARE, Waltham, MA 2012 – 2013

Leadership and Professional Development Assistant Coordinator

• Managed 40+ training programs per year, ranging from one-day meetings to five-day meetings.

• Assisted the Vice President facilitators of Learning and Development and their teams on a daily basis with

various projects.

• Acted as administrator and managed all WebEx accounts for FMC North America training programs.

• Designed and maintained the CLPD website.

• Maintained relationships with internal and external vendors, as well as provided excellent customer service

to corporate staff and customers.

• Kept track of event finances, including check requests, invoicing, and reporting.

C’EST MAGNIFIQUE, Boston, MA 2012 – 2013

Production Manager Assistant / Assistant to CEO

• Assisted in the development and implementation of course objectives, instructional material, and

assessment procedures.

• Created content and maintained company websites, including social media platforms.

STEPHANIE MITCHELL Page 2

Designed promotion advertisements for fashion events.

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Assisted in production and creation of fashion shows.

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Coordinated hiring and supervision of interns.

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Maintained vendor and client relationships of fashion and beauty schools.

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TEXANS CAN!, Dallas, TX Summer/ Winter 2011

Marketing and Communications Intern

• Designed, edited, and coordinated printing of flyers, brochures, newsletters, and Annual Report.

• Performed research and compiled data analysis to increase school enrollment.

• Maintained and redesigned company websites, including social media platforms.

E D U C AT I O N

B.A., Media Cultures, concentration in Marketing and Management, BENTLEY UNIVERSITY, Waltham, MA (2012)

TECHNICAL SKILLS

Photoshop InDesign ExactTarget

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Constant Contact WordPress DocFinity

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Google Analytics YouTube Analytics HubSpot.

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