Customer Service Representative

Erica Harte

***** **** *** * #**** Seattle, WA **178

************@*****.*** –

360-***-****

Work Experience

Customer Service Manager

August 2007-Present

Affinity Homecare - Tukwila, WA

• Assist with selection, orientation and evaluation of agency caregivers.

• Assign, monitor and evaluate the work of the agency caregivers.

• Prepare payroll/billing reports and submit them to the Finance Department.

• Promote effective home care services in compliance with agency philosophy, policies and

procedures, and in accordance with state and federal licensing laws and regulations.

• Coordinate services provided to clients.

• Conduct home visits and safety check inspection for all clients.

• Promote inter-agency and intra-agency communication to assure appropriate client care.

• Develop and maintain positive and productive relationships with case managers, social

workers, and other social providers.

• Responsible for marketing to targeted demographics and increasing revenue.

• Follow up with customer service complaints.

• Responsible for supervising over 100 caregivers.

• Greet visitors at front desk.

• Ensure client files are completed to audit standards

• Inventory Control

Outside Customer Service Representative

Sonitrol Pacific - Bellevue, WA

August 2006 to August 2007

Problem solving for customers by making daily onsite visits.

• Minor sales such as upgrade of equipment, new equipment, add moves and changes.

• Cross selling products and data entry.

• Finding effective ways of reducing false alarms for customers.

• Conducting training for the customer.

• Achieves customer service objectives by contributing customer service information and

recommendations to strategic plans.

• Preparing and completing action plans.

• Implementing production, productivity, quality, and customer-service standards; resolving

problems; completing audits;

• Identifying customer service trends; determining system improvements; implementing change.

• Maintaining personal networks.

Sales Associate

Mervyns –Lacey, Wa

June 1999-2001

• Maintaining inventory in the back

• Arranging inventory on the store floor

• Tagging merchandise

• Setting up promotional material and displays

• Replenishing inventory

• Reorganizing items

• Maintaining a neat and tidy store

Education

Associates

Centralia College - Centralia, WA

2003

Bachelors

St Martin’s University- Lacey, Wa

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