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Customer Service Management

Location:
Harrison, NJ
Posted:
May 19, 2015

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Resume:

Lyndhurst, New Jersey

E LSIE A BRAMO 201-***-**** **********@*****.***

E X E C U T I V E O F F I C E R /D I R E C T O R A D M I NI ST R AT O R P R O J E C T M AN AG E R

E vent/Meeting Planning Relationship Building Solution Focused

Executive Officer/Director/Administrator

A highly talented administrative professional and project coordinator with extensive experience carrying out the day to

day administration of an efficient office, providing exceptional executive support and ensuring projects are completed

on time and with extreme confidentiality. Extremely accurate and organized with strong skills in scheduling, coordinating

logistics, handling correspondence, generating reports, managing detailed files/records and ensuring a high level of

customer service. Comfortable working autonomously with minimum supervision in fast-paced environments as well as

within a diverse team atmosphere. Strategically designs, plans and executes long-term solutions to increase efficiency

and productivity to support organizational initiatives. Detail-oriented self-starter with strong oral and written

communication, interpersonal, time management and presentation skills.

SELECTED HIGHLIGHTS

Remarkable ability to retain a large variety of information and interpret it to various publics, strong ability to multi-

task and perform secretarial and clerical duties with speed and accuracy without supervision

Demonstrated high-level of abilities of various computer software programs and fluency in using software packages

(Microsoft Office: Word, Excel, Power Point, Outlook; Rappatoni, REMMS, GroupMail, Adobe, QuickBooks,

PrintShop, HP, Constant Contact)

Immense ability to maintain a good working relationship with all co-workers, vendors, clients and the public

Strong interpersonal, communication and organizational skills

Proven experience in providing the highest level of customer service

Recognized as a leader with strengths in project management, administration and business development

Excellent communication skills proven by the ability to lead and interact with people from diverse backgrounds

C O R E C O M P E T E NC I E S

Research/Analytics

Complex Problem Solving Customer Service

Process Improvements

Multi-Tasking/Prioritization Strategic Planning

Calendar Management

Cross-Functional Collaboration Technical Abilities

P R O FE S SI O N AL E X P E R I E N C E

RealSource Association of REALTORS® Waldwick, New Jersey 2014 – 2015

West Essex Board of REALTORS® Montclair, New Jersey 1999 – 2014

Executive Officer/Director/Administrator

Served in a multi-functional role including as an administrator, ex-officio member of the Board of Directors,

committee liaison, manager, negotiator and membership support specialist

Planned, coordinated and executed a number of innovative membership and member enhancement programs

Maintained a detailed continuing education schedule for members for NJ Real Estate Commission compliance

Designated relevant non-continuation education courses to enhance member business

Designed and implemented key affiliate member programs to enhance the affiliate member to REALTOR® member

exposure and experience

Established and maintained the organization’s Facebook, Twitter and LinkedIn platforms to increase organizational

awareness and recognition

Acted as the municipal advocate, actively participating in numerous meetings with local government officials to

discuss complex issues pertaining to REALTORS® and public interest

Developed and distributed an electronic newsletter to ensure prompt dissemination of pertinent information

Effectively handled a number of key financial duties including executing annual dues processing, e-commerce and

dues payments while also assisting with annual budgeting and preparation of financial reports

Responsible for planning the agenda and points of relevance for the monthly directors meeting

Provided comprehensive assistance in the design of local area maps for use by membership

Actively participated in designing the organization’s website to enhance marketing efforts

Implemented and serviced the Garden State MLS (GSMLS) members with keypad and lockbox while serving on the

GSMLS Advisory Board

Directly oversaw annual conference/meeting activities, supervising all planning and marketing while participating in

on-site management

Drove complete oversight of association branding including directly consulting on projects, research and data

activities and other activities as necessary

Effectively managed all human resource activities including overseeing the employee evaluation program and

enforcing the employee policy manual

Fully assisted leadership in carrying out the association’s mission, overseeing strategic plan facilitation and

implementation, leadership training programs/opportunities and committee/board structuring and operations while

closely monitoring and enforcing the association’s policies and procedures, preparing detailed management reports

for the Board and assisting legal counsel as necessary

Successfully handled a variety of key membership issues including assisting with recruitment and retention programs

Provided comprehensive assistance with the association’s public relations/chapter development program, serving

when needed as the association spokesperson while collaborating with a NJAR PR Department and committee

Additional Experience:

Meadowlands Board of REALTORS®, Rutherford, New Jersey: 1997 – 2000, MLS Coordinator/ Executive Officer Assistant

V. Ponte & Sons, Inc., New York, New York: 1983 – 1988, Administrative Assistant

A D D I T I O N AL C R E D E NT I AL S

TECHNICAL SKILLS Microsoft Office: Word, Excel, Power Point, Outlook; Rappatoni, REMMS, GroupMail,

Adobe, QuickBooks, PrintShop, HP, Constant Contact

EDUCATION Jersey City State College, Jersey City, New Jersey: Liberal Arts

Drexel University, Philadelphia, Pennsylvania: Business on-line

CERTIFICATIONS/ REALTOR® Association Certified Executive: 2005

TRAINING Professional Standards Certified Administrator, National Association of REALTORS®:

2002/2014

e-Pro candidate, National Association of REALTORS®: 2013

Notary, State of New Jersey: 2005

AFFILIATIONS Member of NJAR® Circle of Excellence® Committee: 2001 – Present

Member of NJAR® Member Affinity Program: 2011 – Present

Member of NJAR Association Executive’s Committee: 16 years

Member of Garden State MLS Advisory Board: 10 years

Member of NJAR® Cultural Diversity Committee: 2001

References: Available Upon Request



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