VP of Operations, Staffing
Resume:
G eorge A Cook
**** **** ***** ***** ******, OH *4256
Cell: 330-***-**** Home: 330-***-**** *********@*****.***
www.linkedin.com/in/georgeacook
EXECUTIVE OPERATIONS LEADERSHIP
Vice President of Operations \ COO
Seeking a Senior Operations Leadership position or Senior Business Development position in the Cleveland/Akron area. My baseline
for success always begins by building a positive culture, listen to others perspectives, define a clear vision, and then do
whatever it takes to ensure they succeed.
14 years in a row of record setting profits and revenue growth.
Proven reputation for building an employee sense of ownership through a collaborative management style.
A career evidenced by demonstrated accountability, entrepreneur thinking, and delivering exceptional client value.
Participative leader with a positive outlook and the ability to create an environment where people enjoy coming to work
and growing their business.
Provides reassuring leadership in high pressure situations, with a history of predictable decision making grounded in
impeccable values of trust, transparency and mutual respect.
An entrepreneurial leader with a strong history of turnaround and start up success.
Ability to instill a common vision and develop an organization of self sufficient and self actualized teams.
Proven ability to recognize, recruit and retain great people with exceptional talent.
Business Development Change Agent Start Up & Turnaround Strategic Planning
Customer Relations Management Talent Recruiter & Retention Expert Territory Management
Product Development Coaching & Mentoring FRx & Crystal Reports
Sales Management Multi Unit Operations Project Management
Construction Labor Contractors, LLC Richfield, OH 2001 2015
VP of Operations/COO (2002 – 2015)
Director of Operations (2001)
Founded in 1997, Construction Labor Contractors, a national construction staffing company providing contractors with
highly skilled and dependable craftsmen.
Initially recruited as Director of Operations to build the foundation for a rapidly evolving and fast growing
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staffing company. Within a year, promoted to Vice President of Operations leading every department of the
organization for an absentee owner.
Responsibilities include; leading a staff of over 80 managers and sale professionals, the business of staffing
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over 1500 skilled trade employees, operated on a budget in excess of $50 million, in 9 states with 15 office
locations.
George A Cook
3582 Lake Ridge Drive Medina, OH 44256
Home: 330-***-**** Cell: 330-***-**** *********@*****.***
Highlights of Achievements:
Over a 14 year period, increased revenue by more than 550% and profits increased by more than 1,000%.
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Recruited for abilities to successfully turnaround a failing business model operating at a loss to profit levels
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exceeding $4.0 million.
Directed the overhaul of day to day business practices by creating a foundation of core and standard
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operating procedures and then creating the training programs to support it.
Created a culture where employees have a voice and meaningful impact on the company’s direction
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resulting in exceptionally high retention and record financial performance. More than 15 employees with
over 10 years of service, and 23 with over 5 years of service
Redefined the entire organizations hierarchy structure and position responsibilities resulting in improved
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efficiency through empowered management teams.
2001 2008 Successfully opened 10 offices resulting in over $40 million increase in revenue.
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2009 2014 Achieved 40% increase in revenue growth on existing offices only.
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Set record revenue and profits every year 2001 to 2014. Year ending 2014 set all time records for highest
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revenue and profits in the company’s 17 year history.
Created new product services, “Flex Force” resulting in over $8 million additional revenue.
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Designed and directed the development of CLC’s proprietary dispatching software
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2006 Presidents Award recipient. Highest annual award presented by CLC.
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(2013 – Jan 2015) President/CEO
Majority ownership of CLC was sold to a private equity partner in June 2014
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Area Director, Apple American Group, Cleveland, OH 1994 to 2001
Applebee’s is a nationwide casual dining restaurant. In 2001 the Apple American Group owned and operated 26 Applebee’s
restaurants in the Cleveland/Akron area.
Directly responsible for seven high volume Applebee’s restaurants in the Cleveland/Akron area leading every aspect of their
operations: revenue growth, adherence to standards and core practices, finances and profits, exceptional customer service,
and most importantly, employee development and professional success. Responsible for over 500 hourly team members and
35 managers. Received multiple “Awards of Excellence” recognizing achievements in customer service and financial
performance results.
George A Cook
3582 Lake Ridge Drive Medina, OH 44256
Home: 330-***-**** Cell: 330-***-**** *********@*****.***
Franchise Consultant, Flagstar Corporation, Spartanburg, SC 1980 to 1994
Flagstar Companies, Inc. is a 2.6 billion dollar company operating several restaurant chains, including Denny’s and Quincy’s
Family Steakhouses.
Joined the Flagstar Corporation in 1980 as a General Manager (Cleveland, OH) and within a year was promoted to District
Manager (1981 to 1987) responsible for nine restaurants in the Kansas and Missouri markets. Promoted to Franchise
Consultant (1987 to 1994) responsible for consulting new and existing franchisees with improving their operational
performance. Worked primarily with franchisees in the Southeastern United States, New Jersey to Florida.
Education
Lakeland Community College, General Business
Software
Crystal Reports, FRx, Management Reporter, Dynamics GP, ACT CRM, and Microsoft Office
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