Human Resources Manager

Cheryl A. Smith, SPHR

***** *** ******* **., ******, FL 33928

614-***-**** **********@***.***

Summary

Innovative leader with 20+ years of diverse HR experience and success in partnering with

senior management to design, develop, and implement strategies to grow profits and strengthen

skills of employees.

Experience Highlights

Extendicare Health Services, Inc., Milwaukee, WI (work out of my home) 2011-2014

Human Resources Auditor

Audited all personnel records and systems for 24 skilled nursing facilities in Ohio with 3,000+

employees to ensure compliance with laws, industry regulations, and company requirements.

As needed provided temporary on-site staffing, recruiting, and orientation at high-turnover

facilities.

• Only one HR citation on state surveys at all facilities

• Reduced employee turnover by 14%

Media Source, Inc., Plain City, OH 2010-2011

Human Resources Generalist

Performed all HR generalist responsibilities. Also managed acquisition of two magazines in NY.

• No employee turnover in first year at acquired magazines

• Implemented wellness program at corporate office, including weight loss program, and

brought in motivational speakers to promote approaches to a healthy lifestyle.

Brookdale Senior Living, Milwaukee, WI (worked out of my home)

2000-2009

Regional Human Resources Director

Directed HR for 3 states, including 2,000 employees and 62 independent living, assisted living,

and skilled nursing facilities.

• Achieved lowest turnover in the company for two years and was only Regional HR

Director to achieve all goals one year

• Directed Ohio state-funded workers’ compensation program achieving $1.5+ million in

savings. Received grants for job analysis for all positions in Ohio. Ultimately able to gain

approval for self-insured workers’ compensation for Ohio.

• Served as Regional Training Specialist for one year while position was vacant. Tripled

division’s compliance with company training goals within five months. Fulfilled these

duties while still serving as Regional HR Director.

Cheryl A. Smith, SPHR

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Mount Vernon Nazarene University, Mount Vernon, OH (at Columbus campus) 1998-2000

Marketing Coordinator

Directed all aspects of recruitment of students for Adult Degree Completion Program.

Supervised staff of five.

• Achieved record enrollment of 2,000+ students and added $333+K to annual revenue

• Assumed management of Columbus campus after one year, supervising staff of 12

Long John Silver’s Inc., Lexington, KY (worked out of my home and corporate)

1995-1997

Vice President of Field Human Resources

Directed field HR support for 1,000 company-owned restaurants and 15,000 employees.

Supervised 12 Field Human Resources Managers.

• Directed development of internal posting, promotion and interview programs through joint

HR, training, and operations task forces, resulting in enhanced training assessment and

development opportunities that significantly improved employee morale

• Co-developed, in conjunction with Compensation Director, employee incentive and

alternate reward programs, leading company toward a more competitive total

compensation position within the industry

• Led campaign to gain improved company compliance with all federal, state, and local

regulatory requirements; developed and conducted training programs to ensure

continued compliance

Cardinal Realty Services, Columbus, OH 1993-1995

Director of Human Resources

Developed professional HR function for $700M property management company with 1,000

independently owned properties and 3,000+ employees. Managed staff of seven.

• Implemented PeopleSoft HR information/payroll system with simultaneous

implementation of in-house payroll at a savings of $100,000+ per year

• Designed and implemented new full-range of benefits plans, reducing both company cost

and employee out-of-pocket contribution while significantly increasing benefit levels

• Managed numerous acquisitions, including the complex and detailed effort of rehiring

employees whose properties had been forfeited through bankruptcy

Wendy’s International, Inc., Dublin, OH 1984-1993

Division Human Resources Manager 1987-1993

Managed human resources function for division of 100 company-owned restaurants with 3,000+

employees. Also served as consultant to division’s 200 franchised restaurants.

Cheryl A. Smith, SPHR

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• Managed acquisition of 30 bankrupt franchise restaurants with 11,000 employees, as well

as the acquisition and refranchising of numerous additional restaurants

• Led highly-visible response to Department of Labor’s “Operation Child Watch” for entire

company; company received no penalties, fines or negative publicity

Manager of Compensation 1984-1987

Managed company’s compensation and incentive plans, unemployment compensation,

relocation, and human resources department budget for a $3B corporation with 1,000 company-

owned restaurants and 35,000 employees.

• Designed new, more competitive compensation program, bringing the company’s base

pay from 15% below the market to a competitive base pay level

• Designed incentive plans, both cash and non-cash, for corporate and operations

positions as part of company’s effort to attain competitive total compensation position

• Designed performance appraisal and merit review system, tying individual and position

performance to pay

Professional Development and Leadership Roles

Member national and local SHRM

Taught preparatory courses for SHRM examination

Certified Train-the-Trainer Development Dimensions, Inc. (DDI) Targeted Selection Interviewing

Certified Trainer DDI Interaction Management and SHRM Workplace Diversity

Chain Restaurant Compensation Association-national survey coordinator one year (Wendy’s)

and regional survey coordinator two years (Wendy’s and Pizza Hut)

Named division’s first ever Outstanding Staff Support Employee (Wendy’s)

Formerly adjunct professor at Mount Vernon Nazarene University

Education

MBA, Capital University, Columbus, OH

BA, Business Administration, Mount Vernon Nazarene University, Mount Vernon, OH

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