Customer Service Manager
Resume:
Alexis Hobbs
Philadelphia, PA 19131
******.********@*****.***
Career Profile
More than 10 years of successful experience in customer service and support with recognized strengths in
problem-solving and trouble-shooting, and staff support.
Possess solid computer skills with excellent working knowledge of Microsoft Excel, Microsoft Word and
WordPerfect.
Ability to train, motivate, and supervise customer service employees.
A team player always striving to exceed client/employer expectations.
Highly motivated with outstanding interpersonal skills and a commitment to customer service excellence.
Organized and attentive to detail with the ability to multi-task and prioritize workload under pressure.
Experienced in leading teams, delegating work, enforcing policies, and ensuring assigned tasks are
completed.
Relevant Skills
Highly Efficient
Thrive in fast pace environment
Strong Organizational Skills
Leadership Skills
Quality Focused
Goal Oriented
Employment History
Overnight Shift Manager
02/2014 - 06/2014 Quick Chek, Hillsborough, NJ
Ensured superior customer service by addressing customer concerns, demonstrating empathy and
resolving problems on the spot.
Maintained cleanliness and presentation of stock room and production floor.
Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
Cashier
01/2013 - 10/2013 Super Savor Liquor Store, Somerville, NJ
Obtained customer payment promptly and politely. Processed credit cards, checks, gift cards, and
coupons.
Carefully followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated
guests.
Prepared and maintained inventory records.
Refilled and rotated items on shelves to maintain well-stocked inventory.
Cashier
07/2012 -11/2012 Petco, Raritan, NJ
Trained and served as a peer coach for new sales associates.
Stocked shelves, supplies and organized displays.
Answered customer questions regarding the store and its merchandise.
Private Duty Home Health Aide
07/2010 - 07/2012 Martin Residence, Philadelphia, PA
Assisted client with bathing, oral hygiene, grooming, feeding, and elimination.
Scheduled and accompanied client to medical appointments.
Obtained household supplies and ran daily errands.
Delivery Driver
01/2010 - 07/2010 Boardwalk Pizza, Philadelphia, PA
Prepared and assembled food orders while maintaining appropriate portion control.
Completed on-time deliveries by choosing the best and most efficient routes.
Built loyal clientele through friendly interactions and consistent appreciation.
Submitted receipts and money received from deliveries at the end of each shift.
Customer Service/Disability Representative
05/2006 - 11/2009 NCO Financial Systems, Inc. Horsham, PA
Answered a constant flow of 150+ calls per day.
Managed customer calls effectively and efficiently in a complex, fast paced, challenging call center
environment.
Addressed and resolved customer complaints empathetically and professionally.
Met or exceeded service and quality standards every review period.
Assistant Manager
01/2001 - 05/2006 Wings to Go, Philadelphia, PA
Supervised kitchen staff and ensured proper event set-up, food preparation, kitchen clean up and proper
shut down.
Cross-trained and coordinated scheduling with team members to ensure seamless service.
Maintained high standards of customer service during high-volume fast paced operations.
Followed food safety procedures according to company policies and health and sanitation regulations.
Strictly followed all cash, security, inventory, and labor policies and procedures.
Education
2009 - 2010 Community College of Philadelphia, Philadelphia, PA
1997 - 1999 Rowan University, Glassboro, NJ
1993 - 1997 Somerville High School, Somerville, NJ
References
References are available on request.
Contact this candidate