Customer Service Sales Representative
Resume:
Marc Jenkins
*** * **** ****** ******, CO *****
**********@*****.*** or ***********@*****.***
Education:
Virginia State University Petersburg, VA 1999-2001
Major: English/Mass Communications
Computer Skills: POS Systems, MS Office Suite, Web Site Tonight, Logo Design Studios
Experience:
Customer Service:
Grimaldi’s Pizzeria Bartender
October 2014 – Current
-Listened to patrons and responsibly prepared cocktails as well as placed food orders.
-Used cash register (cash and credit card) and POS System to take payments from customers.
-Held intelligent and entertaining conversations with patrons to maintain a pleasant, enjoyable environment.
HGM Plus Bartender/Wait Staff
September 2013 – September 2014
-Prepare and responsibly serve alcoholic and non-alcoholic cocktails to guests at several different venues for the
hospitality agency.
-Responsible for the upkeep of the bar area and ensuring that any mess or potential hazard is taken care of
immediately.
-Serve guests appetizers, main courses and desserts at upscale corporate events or company functions.
Ideel/Groupon Customer Service Support Representative
April 2014 – September 2014
-Assisted customers via email or live chat with making and updating purchases as well as tracking lost packages and
initiating returns.
-Refunded customers when necessary in the event of a lost package, damaged item or any other condition which would
call for reimbursement.
Mars 2112 Bartender
October 2011 - January 2012
-Listened to patrons and responsibly prepared cocktails as well as placed food orders.
-Used cash register (cash and credit card) and POS System to take payments from customers.
-Held intelligent and entertaining conversations with patrons to maintain a pleasant, enjoyable environment.
Ocean’s Eight Brownstone & Billiards Bartender
April 2009 – October 2009
-Listened to patrons and responsibly prepared cocktails as well as placed food orders.
-Used cash register (cash and credit card) and POS System to take payments from customers.
-Held intelligent and entertaining conversations with patrons to maintain a pleasant, enjoyable environment.
Banco Popular Bank Teller
September 2010 - April 2011
-Assisted customers with their banking needs which included deposits, withdrawals, transfers, credit card payments
and investments.
-Handled large amounts of cash efficiently and effectively.
-Successful transferring of cash from my draw into the volt and vice versa each and every day
Sales:
College Park Honda Automotive Sales and Leasing Representative
January 2004 – July 2005
-Assisted customers with purchasing and leasing new automobiles.
-Assisted customers with purchasing certified pre-owned automobiles.
-Explained and demonstrated various features within the automobiles which customers were interested in purchasing.
-Discussed in-detail the logistics of contracts and loans which customers took out for the automobile which they were
purchasing.
Alert One Security Sales Representative
August 2003 – January 2004
-Educated homeowners on the benefits and advantages of having a home security system in their house or apartment.
-Assisted homeowners with purchasing a security system for their house or apartment.
-Discussed in-detail the logistics of the contract which they were signing for their home security system.
Sports Writer:
Football.com Pittsburgh Steelers Beat Writer
July 2013 – December 2013
-Wrote a minimum of two articles for the website pertaining exclusively to the NFL’s Pittsburgh Steelers.
-Responsible for all concepts, ideas and research for each article written.
-Promoted each article via several social media networks (Facebook, Twitter and Linkedin) as well as via word of
mouth on weekly sports-talk podcast (300lbs of Sports)
Ocoocs.com Sports Business Columnist
June 2013 – December 2013
-Wrote a weekly column for the business website which highlighted the business side the sports world.
-Responsible for all concepts, ideas and research for each column which was written.
-Promoted each column via social media networks (Facebook, Twitter and Linkedin) as well as by word of mouth on
weekly sports-talk podcast (300lbs of Sports).
Premier Players Magazine Featured Monthly Contributor
August 2010 – Current
-Develop and write at least one monthly featured article for an online magazine on a variety of sports.
-Produce content efficiently by deadlines and also when they are at peak relevance and interest to readers.
-Interview athletes and their families for articles and gain a total perspective of them in order to enhance the piece.
RantSports.com Sports Columnist
September 2012 – April 2013
-Produced several articles per month ranging across the world of sports which included many aspects such as game
recaps, game previews, introspective pieces as well as player and team news.
-Created slideshows with interesting appeal which pertained to several of the major American sports leagues
-Created several smaller blog pieces in order to keep readers updated with nes and information across the sports world.
-Engaged in extensive research in order to ensure total accuracy and facts to be included in each and every article, blog
piece or slideshow which is created.
AssociatedContent.com&Yahoo! Sports Featured Sports Contributor
January 2009 – January 2012
-Developed and wrote ten sports articles monthly which focused on a variety of sports including NFL, NBA, MLB,
NHL and other professional and collegiate athletics.
-Produced content efficiently by deadlines and also when they were at
peak relevance and interest to readers.
GolfLink.com via Demand Media Freelance Sports Writer
April 2009 – January 2012
-Developed and wrote ten golf articles monthly which ranged from player news, equipment information, course
information and several other topics.
-Produced content efficiently by deadlines and also when they were at peak relevance and interest to readers.
MMJSportsWorld.com Sports Writer/Owner/Web Designer
March 2008 – March 2011
-Developed and wrote twenty sports articles monthly focusing on several sports including NFL, MLB, NBA, NHL,
NASCAR, Boxing and colligate athletics.
-Produced content efficiently by deadlines and also when they were at peak relevance and interest to readers.
-Designed entire layout for the site as well as created all material which was posted on the site. Also was responsible
for the posting of the articles and pictures as well.
Sports Radio Personality:
300lbs. of Sports Knowledge/Blog Talk Radio Reoccurring Sports Talk Show Guest
February 2013 – Current
-Converse with the show’s host on a wide array of topics within the sports world for an hour or more on a bi-weekly
basis.
-Field questions intelligently, accurately and with bold opinion from both listeners who call in as well as the show’s
host.
-Engage in extensive research regarding the topic or topics of the show to ensure accuracy with what is said live on
air.
WBCR/Brooklyn College Radio Sports Talk Show Co-Host
February 2009 – May 2011
-Developed and conversed about a broad range of topics across the sports world for two hours per week live on-air
intelligently and entertainingly.
-Answered listeners’ questions and conversed with them as they called in to the show and spoke about what was on
their mind.
-Operated studio equipment such as switch board, computer and recorder as well as effectively used the microphone
and headphones while show was in progress.
Contact this candidate