Customer Service High School

MORGANN J. eDWARDS

PROFESSIONAL PROFILE

. Willingness to work hard to achieve employer objectives

. Ability to handle multiple projects and prioritize work effectively

. Ability to meet tight deadlines while calm under pressure

. Excellent oral and written communication skills

. Team player with leadership abilities

. Excellent analytical and negotiation skills

. Working knowledge and guidelines of FHA, FNMA, FHMLC

COMPUTER/OFFICE SKILLS

. Microsoft Windows XP & Office Suite

. (Word, Excel, Power Point, Publisher & Outlook)

. Adobe Photoshop, Lotus, Email & Internet (all functions)

. Phones, Copying, Filing, Faxing & Scanning

. Type 85 wpm

Licenses

NC, KY & FL Property & Casualty Adjuster's License

Education

Winston Salem State University, Winston Salem NC

Business and Marketing, B.S., 2005 (2002 Dean's List)

WORK Experience

Sedgwick CMS, Charlotte, NC

Commercial Claims Examiner-Liability 09/2013 to present

. Analyzes and manages complex or technically difficult claims for the

county, by investigating and gathering information to determine the

exposure on the claim; manages claims through well-developed action

plans to an appropriate and timely resolution.

. Help organizations achieve financial objectives.

. Effectively communicate financial data and information.

. Briefing staff on project details and preparing presentations for

North Carolina Association of County Commissioners (NCACC)

. Negotiates settlement of claims within designated authority and

calculates and assigns timely and appropriate reserves to claims;

manages reserve adequacy throughout the life of the claim.

. Use critical thinking to make decisions and solve real-world problems.

. Assess and manage risk using statistical, economic and financial data

. Developing detailed and accurate financial models

Nationwide Insurance Company, Raleigh, NC

Commercial Liability Claims Specialist 09/2010-09/2013

. Promptly and effectively handles to conclusion all assigned claims

with moderate direction and oversight. Makes decisions within

delegated authority as outlined in company policies and procedures.

Adheres to high standards of professional conduct consistent with the

delivery of superior service

. Assess and manage risk using statistical, economic and financial data

. Researching supply and demand forces in the market

. Opens, closes and adjusts reserves in accordance with company

practices designed to ensure reserve adequacy. Recommends Special

Reserves where necessary. In accordance with Corporate Reserving

Guidelines. Adheres to file conferencing notification and authority

procedures.

. Developing detailed and accurate financial models

Ben L. Smith High School, Greensboro, NC

Marketing/Business Education Teacher 10/07-6/10

. Prepared and lectured high school students in accounting, marketing,

business education, etc.

. Collaborated with members of the business community to improve and

develop new programs.

. Developed lesson plans compatible with the division's basic

instructional philosophy.

. Served on academic and administrative committees

Sumner Elementary School, Greensboro, NC (09/06-10/07)

Teacher Assistant (Kindergarten)

. Worked with small groups of children in reading, writing, arts and

crafts

. Assisted with classroom activities, meals, and other duties as

assigned.

. Occasionally served as substitute teacher in the absence of lead

teacher.

Blue Cross/Blue Shield of NC, Winston Salem, NC (09/05-9/06)

Customer Service Claims Specialist

. Tracked and retrieved data to completion to the appropriate department

. Processed claim forms and submitted for approval.

. Conducted benefits presentations to patients and clients.

. Produced and distributed weekly reports/analysis.

. Identifying and analyzing the major risks affecting an investment

opportunity

Dudley Products, Inc., Kernersville, NC

Analyst 10/04-9/05

. Confer with customers by telephone or in person in order to provide

information about products and services, to take orders or cancel

accounts, or to obtain details of complaints.

. Determine charges for services requested, collect deposits or

payments, and/or arrange for billing.

. Recommend improvements in products, packaging, shipping, service, or

billing methods and procedures in order to prevent future problems.

. Compare disputed merchandise with original requisitions and

information from invoices, and prepare invoices for returned goods.

Atrium Windows & Doors, Welcome, NC (5/04-09/04)

Quality Control Technician 5/04-9/04

. Ensure all elements of the quality system as they apply to operations

are in compliance; CAPA, Training, Documentation, Calibration,

Environmental.

. Write, review and approve procedures that apply to Quality operations

. Provide expert opinion and direction for setting validation strategy

and structure

. Interface with customer audits, registration bodies and FDA auditors.

Contact this candidate