Sales Manager

DANYA KING

***** ******** ***** *****, ******, CA 95020 C: 408-***-**** *****.****@*******.***

Summary

Versatile Administrative professional with over 13 years experience with a Fortune 500 company who thrives in

dynamic, challenging and fast-paced environments. Assertive and enthusiastic with a diverse background and an

unsurpassed work ethic.

Highlights

Self-motivated, high energy, principled-based Implementing new business systems

leadership qualities Financial reporting

Excellent communication skills Results-oriented

Creative problem solving Team player

Experience

Wyndham Vacation Ownership 07/2014 to Current

Quality Assurance Representative –San Francisco, CA

Complete sales document closing for all sales

Assist sales in accomplishing compliance and retention goals

Complete daily / monthly financial reporting to verify correct revenue recognition

Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as

misrepresentation

Manager, Quality Assurance Telesales - 05/2011 to 04/2014

Compiled statistical reports, statements, and summaries related to pay and submitted them to appropriate departments

Utilized and enforced department and company policy, procedures and standards

Measured and improve productivity, conduct, and quality standards and expectations

Verified accuracy of all timeshare sales contracts prior to submittal

Representative, Quality Assurance II Telesales - 06/2009 to 05/2011

Provided sales and administrative teams with on going training in regards to compliance policies and procedures

Monitored phone calls to ensure state call restrictions, such as non rebuttal states and calling times

Maintained monthly and yearly stats

Generated, processed, and verified timeshare sales contracts for accuracy

Manager, Administrative Operations Telesales 10/2006 to 06/2009

Hired, trained, and oversaw daily tasks of administrative staff

Completed yearly reviews as well as provided on going training in areas of opportunity

Generated, processed, and verified timeshare sales contracts for accuracy

Assistant, Administrative Operations Telesales 07/2001 to 10/2006

Maintained detailed administrative and procedural processes to improve accuracy and efficiency

Successfully established effective systems for record retention by creating a database for daily correspondence tracking.

Managed incoming and outgoing calls

Awards and Recognition

2011 Telesales Top Administrative Manager

Wyndham Vacation Ownership

2010 ARDA Award for Sales & Marketing Administrative Support

American Resort Development Association

2007 Garcia Award

Wyndham Vacation Ownership

2005 Garcia Award

Wyndham Vacation Ownership

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