Customer Service Administrative Assistant

TAYLOR PLATT, B.A.

*********@*****.***

Cell: 561-***-****

McKinney, TX

Objective: I seek a challenging writing position with a vibrant company

that will benefit from my broad organizational, writing and

technical abilities.

Strengths: * Self-starter with positive attitude and upbeat personality

* Excellent written and oral communication skills

* Team player. Work well with coworkers and independently

* Good business sense and customer service focus

* PC skills: Windows, Word, Excel, Dreamweaver, SalesForce,

WordPress, Paint Pro Plus, Hootsuite

Experience:

2/2005 – Present Condo Hotel Center, North Miami, FL

Office Manager/Web Content Manager

• Maintained & updated 7 different real estate websites using

Dreamweaver and HTML. Designed new pages and edited

existing content weekly. Main site has 600+ pages,

www.CondoHotelCenter.com.

• Managed company’s database with SalesForce CRM software.

• Designed & sent out weekly promotional mailings to 30,000+

prospects using Constant Contact marketing tools.

• Established & maintained corporate presence on social media.

• Handled all incoming & customer service calls in busy office.

• Provided on-site technical assistance with applications &

general computer operations for managers & coworkers.

3/2014 – 10/2014 JVO Design, Burleson, TX

Online Marketing Specialist/Copywriter

Wrote copy for clients, including blogs, Tweets, Facebook

and Google + updates.

Paid close attention to SEO and keyword placement.

Managed social media for clients, utilizing Hootsuite, and

making sure all platforms were well maintained.

9/2003 – 2/2005 Miami Int’l. Appraisers, Miami, FL

Administrative Assistant

• Conducted property interviews with contractors, home owners

& realtors to obtain pertinent information.

• Managed office activities and supervised 11 staff appraisers

& 3 employees. Scheduled work hours, resolved conflicts &

managed work assignments.

• Determined fees for individual appraisal assignments.

1/2000 – 7/2003 Kramer's Auto, Boca Raton, FL

Administrative Assistant

Supervised daily activity. Handled incoming calls, new clients,

billing, customer service and appointment setting.

5/1997 – 12/1999 Gap Outlet, Clinton, CT

Sales Associate

• Interacted with customers, rang up sales.

• Obtained, received & inventoried merchandise.

• Stocked shelves, set up advertising displays, arranged

merchandise to promote sale items.

Education: Skidmore College Saratoga Springs, New York

B.A. English, May 1996 Creative Writing

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