Manager Service

Location:

Posted:

May 19, 2015

Noe Ozuna

****NW ***th Terrace Plantation Fl **323

Cell: 210-***-**** *********@*****.***

Summary

Boh/Foh manager with a winning attitude and desire to deliver a exeptional dining

experience. Focused on setting high expectation and raising service standards.

Demostrated team leader with excellent staff managment skills.

Highligts

. Strong leader . Customer-oriented

. Full service restaurant background . Hiring and training

. Supervisory skills . Adaptable

. Bilingual (Spanish) . Operations management

Accomplishments

Was recongnized on numerous occasions by Director of Operations and VP of Operations

for customer satisfaction and the highest food safety scores in our region.

Experience

Foh/Boh Manager

JUne 2008 to September 2014

TGI FRIDAYS- San Antonio Tx

Conducted daily pre-shift and weekly departamental meetings to ensure

organizational efficiency. Scheduled and directed staff in daily work assignments

to maximise productivity. Optimized profits by controling food, beverages and labor

costs on a daily basis. Performed chekouts of servers and bartenders to ensure that

all tickets were accounted for. Performed restaurant walk-throughs to guage timeliness

and exellent service quality. Consistently obtained highest rating from the county

health departmen. Communicated well and used strong interpersonal skills to estabish

positive relationships with guests and employees.

Education

Diesel Mechanic, 2004

Lamar University- Port Arthur Tx US