Administrative Assistant/Receptionist

Allene Rochelle Leger

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Monroe, WA ***** Phone: 360-***-**** Email: *******@********.***

SUMMARY

Full time Administrative Assistant/Office Administrator/Receptionist

HIGHLIGHTS OF QUALIFICATIONS

• Exceptional written and interpersonal communication skills

• Composition of emails, letters, training manuals, and other documents

• Types 65 WPM; Microsoft Word, Excel, Outlook, PowerPoint, Medisoft, BMC Remedy,

SharePoint, Internet Explorer, Firefox

• Reception, filing, order placement

• Inventory tracking and management

• Scheduling or calendar maintenance

• Shows initiative, resourcefulness, and problem solving skills

• Medical Terminology, CPT, ICD-9, EMR and medical office administration

PROFESSIONAL EXPERIENCE

NOVITEX, formerly Pitney Bowes Management Services, Redmond WA

Receptionist/Building Coordinator, Microsoft 6/2014 – present

• Provided excellent customer service and demonstrated flexibility in high volume,

environment at the client company.

• Showed effective problem solving skills, reasoning, and communication abilities to

address and resolve customer concerns.

• Assisted with meetings, scheduling, organizing and setting up meeting rooms.

• Maintained logs and reports.

• Wrote and shared best practices documentation via newsletter.

BIG5 SPORTING GOODS, Monroe WA

Manager Trainee/Sales Associate 8/2013 – 8/2014

• Provided excellent service to customers in a courteous, professional manner.

• Performed store room and sales floor maintenance, including creating displays.

Leger Resume, Page 2

• Learned company procedures for handling sales databases, reports and accounting.

VERIZON WIRELESS, Bellevue WA

Senior Technical Analyst/Dept. Administrator 7/1996 - 11/2009

• Ordered and received PCs, laptops, and miscellaneous computer equipment for inventory

backfill in support of over 3000 call center employees and 100 retail stores in three states.

Commended for streamlining, standardizing, and documenting.

• Managed local vendor relationships; worked with corporate Purchasing department.

• Administered and monitored up to 40 Windows Servers. Performed hardware and

software maintenance. Implemented new backup software; planned and migrated data

and applications. 24x7 hour on call rotation. Maintained 99.98% server availability.

• Represented the department during planning, implementation, and migration of new

applications or new hardware. Tracked progress; diagnosed and resolved issues.

• Worked Trouble Tickets/Customer Service Requests; ranked in department’s top

percentile in closing statistics for trouble tickets.

Security Analyst 8/1990 - 7/1996

• Created and maintained user logins across different computer platforms (MVS, Novell,

and UNIX) for 2000 internal customers.

• Established relationships with other departments to create templates of appropriate

computer accesses for various jobs. Taught computer security awareness for new hires.

• Participated in cross-functional planning, testing, and implementation of new internal

applications for use in various departments.

Development Resource Administrator 4/1989 - 8/1990

• Entered data for internal tracking system; created and distributed reports.

• Assisted with PC moves and issues; taught email classes.

• Assisted Security Administrator on login setup and password resets.

IT Administrative Assistant 7/1988 - 4/1989

• Made meeting arrangements; reserved conference rooms; made travel arrangements.

• Ordered office supplies; maintained various filing systems.

• Assisted PC support department in maintaining inventory systems.

EDUCATION

Lake Washington Institute of Technology, Kirkland, WA. Certificates of Completion

Medical Office Administration and Medical Billing and Coding.

Bellevue Massage School, Bellevue, WA. Graduate of Massage Therapy Program.

University of Louisiana at Lafayette, Lafayette, LA. Graduate, BA, English

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