Customer Service Technical Support

AB D U L H A Q

A H A Q * ** *@ G M A I L . C O M

**** * * * * D, T O R O N T O, O N M 2 J 3 B 8 ( M ) 647-***-****

M I L LS

PROF I L E SU M MARY

Objective: Technical Support

An Associate Electronics Engineer & a Cisco Certified Entry Network Technician (CCENT) with expertise in network administration and

technical support who not only possesses solid knowledge & hands on experience with routers, switches, network services and multi-OS

environments but also excellent customer service, communication, interpersonal and teamwork skills.

CER T I F ICA T IO NS

• CCENT

• CCNA (In Progress)

E D UCA T I O N

• Associate Electronics Engineering – Seneca College Toronto, ON April - 2015

- Focus on Network administration & Technical support

- Graduated with Honors - Overall GPA 3.60 out of 4.0

SK I L LSE T

Windows XP, Windows 7, Windows 8, Windows server Switching architecture and protocols – Frame Relay,

2008 (Enterprise and Standard), Windows server 2012. VLAN, VTP and STP etc.

Linux openSUSE, Linux Fedora. Configuring and managing VLAN’s.

Linux and Windows firewall. OSI Model, TCP/IP protocol suite (IP, TCP, UDP, ARP

RARP, FTP, TFTP, ICMP).

Active Directory Windows server 2008 and Windows

Security administration – Implementing port security on

server 2012.

switches and IP security on routers via Access lists.

Network services - DHCP, DNS and NAT etc.

Good understanding of VPN’s.

File sharing -Samba, NFS.

Basic network protocol analysis using common

Installing and configuring printers, scanners, fax

software protocol analyzers (ex. Wireshark).

machines, IP webcams and other similar peripheral

Programming Languages – C, Perl, CGI, VHDL and

systems.

HTML.

Remote access software’s like remote desktop.

Setting up wireless internet connections.

LAN/WAN design and implementation using Cisco

MS office 2010 & 2013.

routers and switches.

Routing protocols - RIP V1/V2, OSPF, IGRP and Experience providing IT support and resolving

technical issues over the phone.

EIGRP.

IP addressing and subnetting.

WO R K E X P E R I E N C E

Help Desk Support Technician – SAAF (Co-op) Jan 2014 – April 2014

•

• Updating windows from XP to Windows 7 and Windows 8. • Install, modify, and repair computer hardware and software.

• Installing and configuring printers and scanners. • Provide support to employees over the phone, email and in

• Provided Tier I support to employees with desktops and person.

• Follow up with employees to ensure issue has been

laptops.

• Track and manage IT assets of the company. resolved.

• Run diagnostic programs to resolve problems.

Concierge Downtown Toronto - Paragon Security May 2014 – Present

• Handing out parking permits to visitors. Greeting visitors and residents as they arrive and

depart.

Receiving parcels on behalf of residents.

Following up on resident inquiries.

Answering phone calls received from residents

regarding various issues or inquiries. Coordinating and managing resident requests.

SC H O O L PR O J E C T S

Networking: Configured a complete network for a small/ medium sized company. It consisted of 2 Linux servers, 3 windows servers, 7

printers, 3 switches and a router. Configured server services like Active Directory, DHCP and NAT. Also created and managed domains &

user accounts in active directory; changed permissions and passwords depending on the given criteria of the project.

Software Development: Programmed a Motorola microcontroller chip from scratch for a sophisticated automatic light sensor system

which also continuously sends data to a remote station which processes the acquired data and gives the results based on it. Everything

was done using C language programming and Code Warrior IDE.

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