Customer Service Sales
Resume:
Carol Torcivia
Farmingdale, NJ 07727
*********@*****.***
Objective: Seeking a position where I can apply my clerical and interpersonal skills
Excellent Organization skills Multi Line Telephone Answering
Skills:
Strong Interpersonal skills Ability to learn quickly
Computer Proficient Strong Team Player
Computer : Microsoft Word, Excel, Outlook, PowerPoint, Business Objects, Lotus Notes, Apprise POS, Various Database
Software
Experience: Administrative Assistant
05/28/13-Present Senior Helpers-Manalapan NJ
Assist Manager of Operations and Scheduling Staff in a very busy fast paced office. Update client/caregiver
schedules in real time, customer service, billing, payroll, review resumes, interview applicants, new employee
o rientation and process files for new hires, high volume phones, quarterly news letter, t rack monthly
supervisory nurse visits, maintain proper function of office equipment, greet walk-ins, order supplies,
maintain company compliance with NJ State regulations.
Concierge /Activities Assistant
02/11/13-05/2013 Leisure Park-Lakewood NJ
Front Desk for senior facility. Help residents with all sorts of concerns. Keep track and update resident
records. High volume phones. Liaison between floor techs, maintenance, housekeeping, medical staff,
management and the residents. I also do activities with the residents when the staff is short handed.
Customer Service Rep
07/16/12-3/12/13 NationWide Campus – Eatontown NJ
Assist customers with concerns, placing and tracking orders, high volume phones, multi-tasking, shipping
l abels, expedited
shipping, verify customer addresses, generate and download files, order supplies.
Office Assistant
01/18/12-5/25/12 Foodmark Sales, Inc – Matawan NJ
Phones, memos, billing, filing, off-site employee expense reports, correspondence via e-mail, company
expenses, schedule appointments, order office supplies.
C ustomer Service Rep
10/11/11-12/16/11 Horizon Group, USA – Dayton NJ
Help consumers with product instructions and other issues such as availability of products, compliance and
quality control issues. Open and resolve tickets for consumers. Update Consumer Database.
Sales Coordinator
02/07/11-9/13/11 Somfy Systems, Incorporated – Dayton NJ
Assist the National Sales Manager proofreading new account packages prior to processing. Heavy communication with the
sales reps about missing information from their pending new accounts. Review no charge orders, credits,
return authorizations, discount changes, special pricing, account transfers, purchase orders and new parts
creation request forms. Run Sales Analysis Reports from Business Objects and update charts and
spreadsheets. Keep track of all new accounts. Open tickets to resolve software user issues. Order lunch for
business meetings.
Clerical/Secretarial Position
Assist the Human Resource Manager. Organize and maintain files. Produce high quality word processing
and spreadsheet documents. Compose professional memos. Review resumes for open positions and set up
appointments for interviews.
C lerical/Secretarial Position
10/14/10-12/14/10 E ducational Testing Services – Princeton NJ
Clerical position in the Resolutions Department. Data Entry . PSAT edits in their I MS Computer System,
organize and maintain files, confirm security holds in IDMS on their mainframe system. Quality check CLEP
t ranscripts prior to being mailed to students and educational institutions.
Executive Secretary
1979 - 1991 PaineWebber Financial Services - New York, New York
Secretary for the Corporate Vice President of the Computer Operations Department. Produce word
p rocessing and spreadsheet documents. Order office supplies. Calculate employee time sheets for a staff of
300 employees. Compose memos. Billing for leased Computer Room equipment and assorted department
costs. Schedule meetings. Answer multi-line telephone and represent the company in a professional and
businesslike manner.
Page 2
Carol Torcivia
File Clerk Position
1977 – 1978 Royal Globe I nsurance Company - New York, New York
File customer claims.
Education: Kingsborough Community College – Brooklyn NY
1976 - 1977 Liberal Arts
Monmouth County Vocational School District
09/2009 – 12/2009 Floral Design Introduction
01/2010 – 03/2010 Floral Design Advanced
Contact this candidate