Customer Service Project Manager

Mike O'Hearn

***** ***** **

Cherry Valley, CA **223

Cellular: 213-***-**** E-Mail: ***********@*****.***

Senior Level Logistics-Transportation Management

Certified Six Sigma Black Belt

Instructed training seminars and techniques for management on Road Net

routing program.

Initiate Business Processes...Sustain Cost Controls...Surpass KPI's

Innovative and analytical business development executive with almost three

decades of achievements leading change initiatives, implementing and

following through on crucial decisions, and executing multiple projects and

facilities within the Lean and Six Sigma Principles. Have been a proven

producer with experience in all areas of logistic process, demonstrated

success in employee development, new product implementation, customer

service, with the unique ability to reduce expense goals through process

leadership, team building and networking.

Management Experience

September 2012 - March 2015 Gold Star Foods/Alberts Organics

Responsibilities: Transportation Project Manager

Managed and directed the distribution of organic food distribution

throughout the southwest through a private fleet. Road Net routing, People

Net, Driver Recruitment, Safety, Training, sales growth planning, analyzing

cost effectiveness of routes and customers.

Accomplishments:

Reduced the number of routes by 29% while reducing miles by 16% for a

savings of approximately $250,000, plus. developed and implemented the

financial plan to reroute all customers in Central and North California

resulting in the purchases of anew facility that resulted in a savings of

$4.4M.

August 2011 - September 2012 US Foods Zebulon, NC

Responsibilities: Director of Transportation

Managed and directed transportation and distribution of broad line food

distribution division throughout North Carolina and Virginia from 9

locations with a private fleet of 200 drivers. Road Net Routing. XATA

Tracking, Driver Recruitment and training, Strategic Planning and analyzing

cost effectiveness of routes/customers and formatting into A, B, C

customers.

Accomplishments:

Reduced labor costs from previous year by over $0.05/case in the second

most profitable division within the company. Analyzed the strategic

locations of shuttle yards reducing the overall expense by almost $350K

while reducing miles and hours. Set direction of the Transportation team

with enhanced communications and accountabilities. Analyzed and developed

tracking tool for customers to determine their rank and profitability based

upon TAGP, not sales dollars. Developed a tracking tool for customer

delivery days and reduced off day and under minimum orders by 19%.

Oct 2008 - August 2011 J. Polep Distribution - Chicopee, MA

Responsibilities: Director of Transportation

Distribution of C-Stores throughout the New England states, using Road Net

Routing and Mobile Cast Tracking. Oversaw Driver recruitment and training,

Fuel Purchasing, Safety and Fleet responsibilities with a staff of 11

managers and supervisors with 81 drivers through 5 distribution centers.

Accomplishments:

Reduced labor costs from previous year by $498K and reduced expenses by

$800K. Developed tracking of customer issues through People Net with an 86%

adherence to a 30-minute planned time window. Reduced cost per case by

$0.11.

2001 - 2008 CLP Consulting - My own entrepreneurial business with various

companies and various assignments

Companies:

Costa Fruit and Produce - Boston, MA

NFI Industry - Cherry Hill NJ

ATC Logistics - Oklahoma City, OK

Leonard's Express - Pennsauken, NJ

CDI Logistics - Santa Fe Springs, CA

Responsibilities:

Analyzed and implemented cost savings and processes throughout the supply

chain. Implemented and installed OBC with People Net and trained employees

on Road Net routing systems. Projects included Opt- bid savings, deduction

from short pays and carrier service cards. Developed rate matrix and

negotiated rates for contract carriers.

1994 - 2001 Nestle Food Group - Nestle Waters Poland Spring,

ME

Responsibilities: Northeast Region Logistics Manager

Responsible for the distribution of 72 million cases from multiple

locations. Supervised a managerial staff of 5 managers, 8 supervisors, 19

hourly customer service associates, 265 warehousemen and 72 private fleet

drivers. Member of the National Negotiation team with Nestle for all Common

Carrier, Dedicated Carrier, 3PL, LTL, Intermodal as well as all inbound

Trans-Atlantic Steamship lines, and cargo containers from France. Team

leader of National Customer Service/Transportation team that re-engineered

supply chain and optimization diagnostics.

Accomplishments:

Negotiation team (all modes) savings of $4M.

Designed and implemented distribution network that reduced the cost/case by

$0.35

Implemented Vendor Management, Customer Service tracking and increased

payload resulting in a substantial savings.

Identified and directed of outsourcing of private fleet for a savings of

$750K.

1977 - 1994 United Parcel Service (UPS)

Responsibilities: Operations

Administered all aspects (Package, Hub, Preload, IE and Feeders) of UPS

facilities management. Instructed weeklong computer training seminars and

techniques for management on Road Net routing program.

Education

BA Northeastern University - Alameda Collage - Logistics

Masters CPL - Univ of Wisconsin-Madison - Logistics

Certifications

MCSSBB Black Belt - Villanova University

References

Upon Request

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