LATRISHA HERNANDEZ

**** ****** ***** ***** ***** Apt 2205

Houston, Texas 77070

832-***-****

acpre7@r.postjobfree.com

Objectives

To secure a Customer Service position that will allow me to utilize my understanding of advanced

procedures, administrative functionality, dedication, and facilities operations knowledge while establishing

a rewarding career.

Education

Texas Health School, Houston, Texas

Medical Assistant, Enrolled

Employment History

Stroke Scan

Customer Service Assistant February 2015- Present

Responsible for registration, taking blood pressure, taking payments, and taking them back to a room. I

also do blood work and making sure that the forms are filled out correctly to send to the lab. Responsible

for AFIBS which is to make sure that there is no blockage in the legs.

Concierge Auto Rental

Assistant Manager October 2014 – February 2015

Costumer Sales and Service Representative, Responsible for working closely with insurance companies,

body shops and our customers to ensure accuracy and timely processing of rental agreements. Perform

light administrative duties including, answering switchboard incoming calls, faxing, and photocopying

Uses Company approved sales and service techniques when determining customer needs in addition to

reviewing rental parameters with all customers to ensure a complete understanding of our rates and

service charges. Assist consumers with retaining the proper information in order to produce 100%

customer satisfaction.

Elite Rent a Car

Office Manager, May2014 – September2014

Responsible for working closely with insurance companies, body shops and our customers to ensure

accuracy and timely processing of rental agreements. Perform light administrative duties including,

answering switchboard incoming calls, faxing, and photocopying. Uses Company approved sales and

service techniques when determining customer needs in addition to reviewing rental parameters with all

customers to ensure a complete understanding of our rates and service charges. Assist consumers with

retaining the proper information in order to produce 100% customer satisfaction. Prepare documentation

related to the pre-reservations and reservation process. Answer questions and concerns as well as use

problem solving techniques that may pertain to the check in and checkout process in reservation.

Group 1 Automotive

Customer Service Agent, January2014 – May2014

Worked closely with our dealerships and our customers to increase the effectiveness of Group 1’s new

and pre-owned vehicle operations and provide a "world class” customer experience. Converted inbound

customer calls and internet inquiries to a scheduled appointment to increase new and pre-owned

department traffic and dealership profitability follow up on all inquiries to ensure resolution satisfies

customer, dealership and company expectations.

Dabbs Marketing

Assistant Manager/Head Cahier, March 2012-March2013

Managed and maintain the operation of the office; Utilized various marketing strategies to maximize

sales. Performed bi-weekly inventory of available products.

Wal-Mart

Customer Service/Photo Center Manager, Brenham, Texas September 1996-March 2007

Assisted in the recruitment and hiring of the most qualified applicants to meet the needs of the front end

while multi-tasking in all areas. Trained, coached and managed all cashiers in all front-end policies and

procedures, including new cashiers and cross training of other associates, and conduct monthly customer

service audits. Communicated all information to cashiers regarding special promotions and sale items.

Expedited front lines, direct flow of customers, and ensure that each customer receives outstanding

customer service by providing a friendly environment. Effectively communicate information to and from

store management. Supervised lab employees through assigning, directing, and coaching. Handled all

customer relations issues in accordance with company policy and promote a positive shopping

experience. Scheduled daily/weekly/monthly equipment maintenance activates.

Professional Skills

Typing (45+wpm) including 10-Key,Proficient in Microsoft Office: Excel, Power Point; Windows Vista, XP,

Mac, AS400;Proficient with TSD Rental:

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