Customer Service Manager
Resume:
LATRISHA HERNANDEZ
**** ****** ***** ***** ***** Apt 2205
Houston, Texas 77070
******************@*****.***
Objectives
To secure a Customer Service position that will allow me to utilize my understanding of advanced
procedures, administrative functionality, dedication, and facilities operations knowledge while establishing
a rewarding career.
Education
Texas Health School, Houston, Texas
Medical Assistant, Enrolled
Employment History
Stroke Scan
Customer Service Assistant February 2015- Present
Responsible for registration, taking blood pressure, taking payments, and taking them back to a room. I
also do blood work and making sure that the forms are filled out correctly to send to the lab. Responsible
for AFIBS which is to make sure that there is no blockage in the legs.
Concierge Auto Rental
Assistant Manager October 2014 – February 2015
Costumer Sales and Service Representative, Responsible for working closely with insurance companies,
body shops and our customers to ensure accuracy and timely processing of rental agreements. Perform
light administrative duties including, answering switchboard incoming calls, faxing, and photocopying
Uses Company approved sales and service techniques when determining customer needs in addition to
reviewing rental parameters with all customers to ensure a complete understanding of our rates and
service charges. Assist consumers with retaining the proper information in order to produce 100%
customer satisfaction.
Elite Rent a Car
Office Manager, May2014 – September2014
Responsible for working closely with insurance companies, body shops and our customers to ensure
accuracy and timely processing of rental agreements. Perform light administrative duties including,
answering switchboard incoming calls, faxing, and photocopying. Uses Company approved sales and
service techniques when determining customer needs in addition to reviewing rental parameters with all
customers to ensure a complete understanding of our rates and service charges. Assist consumers with
retaining the proper information in order to produce 100% customer satisfaction. Prepare documentation
related to the pre-reservations and reservation process. Answer questions and concerns as well as use
problem solving techniques that may pertain to the check in and checkout process in reservation.
Group 1 Automotive
Customer Service Agent, January2014 – May2014
Worked closely with our dealerships and our customers to increase the effectiveness of Group 1’s new
and pre-owned vehicle operations and provide a "world class” customer experience. Converted inbound
customer calls and internet inquiries to a scheduled appointment to increase new and pre-owned
department traffic and dealership profitability follow up on all inquiries to ensure resolution satisfies
customer, dealership and company expectations.
Dabbs Marketing
Assistant Manager/Head Cahier, March 2012-March2013
Managed and maintain the operation of the office; Utilized various marketing strategies to maximize
sales. Performed bi-weekly inventory of available products.
Wal-Mart
Customer Service/Photo Center Manager, Brenham, Texas September 1996-March 2007
Assisted in the recruitment and hiring of the most qualified applicants to meet the needs of the front end
while multi-tasking in all areas. Trained, coached and managed all cashiers in all front-end policies and
procedures, including new cashiers and cross training of other associates, and conduct monthly customer
service audits. Communicated all information to cashiers regarding special promotions and sale items.
Expedited front lines, direct flow of customers, and ensure that each customer receives outstanding
customer service by providing a friendly environment. Effectively communicate information to and from
store management. Supervised lab employees through assigning, directing, and coaching. Handled all
customer relations issues in accordance with company policy and promote a positive shopping
experience. Scheduled daily/weekly/monthly equipment maintenance activates.
Professional Skills
Typing (45+wpm) including 10-Key,Proficient in Microsoft Office: Excel, Power Point; Windows Vista, XP,
Mac, AS400;Proficient with TSD Rental:
Contact this candidate