Technical Support Customer

Martin S. Kalpakchiev

*** *********** **

Pittsford, NY, 14534

Phone: 315-***-****

Email: *****************@*****.***

PROFILE

SKILLSET

JAVA, JavaScript, C++, HTML, CSS and SQL. Experienced in JUNOS OS (JNCIA and JNCIS-SEC certified), Cisco, IOS, Word Press

and CMS, CEO optimization, graphics and video editing software- CS Photoshop, AVID Media, Composer and Sony Vegas.

Troubleshooting system problems. Artiva, Crystal reports and FACs. Providing detailed reports for clients. Computer

specialist with experience in office, customer, administrative and productions technical support and development. A track

record of solving complex problems and a team oriented attitude, looking to build up knowledge, experience and career.

EDUCATION

Bachelor Degree in Network Technologies at New Bulgarian University – Sofia 2011-2015 (expected)

High School Degree in Information Technologies at Private School “Prof. Ivan Apostolov” Sofia 2004 -2009

WORK EXPERIENCE

Specialist in computer networks and systems at “Seven- Eight” AD – Sofia (Bulgaria) 06.2011- 08.2014

“Seven- Eight” AD is the biggest production company in Bulgaria, their activities include the production of Talk Shows, TV

series, documentaries, music and books.

Duties: Technical support and on call customer assistance. Maintaining the computer systems and peripheral devices (Cisco,

Juniper (mainly), HP, Windows servers). Supporting VoIP telephony (Asterisk). Troubleshooting web-services. Editing video

and graphical materials for the needs of the company. Maintaining mail servers.

Intern/associate to level 3 Network Engineer 04.2014- 08.2014

Duties: Customer support, call center assistant, adding devices to SNMP management system. Deployment and basic

configuration SRX devices. Using Cacti for monitoring for customer network. Ticket escalation via OTRS. Daily basis network

operations. Executing configuration and management procedures and commands from preceptor. Doing supervised on-

sight troubleshooting of devices.

Door to door sails for Golden Sails Consulting (third party for Verizon) 10.2014- 11.2014

Duties: Discussion of sails strategies and determining methods of reaching office goals. Providing in depth knowledge about

products, procedures and installation details. Analyzing and determining best package for customers. Building trust and

security between customer and client.

IT operations at Coast Professional INC 11.2014 - currently

Duties: Responsible for processing of inbound and outbound client, vendor, and supplier files to a multi- system

environment and automated batch processing of inbound and outbound client files. Perform data cleansing on New

Business loads as required. Audit data files to ensure adherence to legal guidelines, quality standards and program

specifications. Provide production support to all internal and external clients as required. Clearly communicate production

issues to various teams and assist in resolution process. Create and or modify borrower collection letters or forms and

ensure business and Compliance requirements are met. Create and or modify foundational components of systems to

support the business units. Create and maintain reports via the reporting tools available in collections application. Assist in

creating and maintaining documentation of all processes and procedures according to company policy and procedures.

Manage service desk queues by responding to and updating tickets. Participate in special projects as assigned.

Freelance work

Design, development and support of http://www.blackseatattoo.net/ . 05.2013- currently

Uploading and managing data and support of: 01.2013- currently

http://www.slavishow.com/, http://www.syracusemusketeers.org/, http://www.telish.bg/,

http://www.enorama.bg/,http://www.witmind.com, http://maricanis.com/, http://skillforce.bg/

References

Georgi Plamenov

Asya Todorova

Founder and manager at WITmind Ltd.

Executive producer at “Seven- Eight” AD

Sofia Bulgaria

Sofia Bulgaria

1463, 1 Bulgaria Sq, NDK, Administrative Building, 15 floor

1000, 1 Bulgaria Sq, NDK, 12 hall

Work: 359-*-**-**-***

Work: 359-*-***-**-**

Mobile: 359-***-***-***

Mobile: 359-***-***-***

E-mail: ******@*******.***

E-mail: *********@*********.***

Pavlin Koldamov Hristo Tenchev

Technical Expert at DSC Ltd. CEO and Chairman of the Board at XS Software JSCo

Sofia Bulgaria Sofia, Bulgaria

1000, 4 Dobri Yankolov St. 130 Simeonovsko Shosse

Work: 359-*-**-**-**-** Mobile: 359-***-***-***

Mobile: 359-***-***-*** E-mail: ******@**-********.***

E-mail: ******@********.***

Stephen Pohore

IT operations developer at Coast Professional Inc.

50 Methodist hill Dr

14623, Rlchester, NY

Work: 1-585-***-****

Mobile: 1-585-***-****

E-mail: *******@*****************.***

Contact this candidate