Manager Service

Location:

San Antonio, TX

Posted:

May 19, 2015

Contact this candidate

Resume:

William K. White

**** ***** **** ****

San Antonio, Texas 78247

Mobile Phone: 210-***-****

E-mail: ***********@*****.***

OBJECTIVE

My objective is to fill an upper management position within an established stable company that can

envision how they wish their business to succeed and make the necessary implementations in order to

achieve their collective goals. The preferred company would be one in which I could invest the remainder

of my career.

EMPLOYMENT

9/14 – Present Brake Check, San Antonio, Texas

Store Director

5/12 – 12/12 National Tire and Battery, San Antonio, Texas

Manager in Training

8/11 - 3/12 CarX Auto Experts

Manager

Supervision of personnel which typically included hiring, firing, performance evaluation, training, work

allocation, and problem resolution. Coordinated work assignments with customers, technicians and

outside repair facilities to ensure that repairs are completed in a timely fashion and deadlines are met;

scheduled and organized work flow and shop priorities. Assisted technicians with advanced automotive

computer diagnostics, as well as diesel, gasoline diagnosis and repair. Wrote up daily work orders and

tracked technician flag sheets, calculated available, actual and billable times per tech per flag sheet,

monitored shop productivity to ensure positive cash flow in automotive operations. Ensured proper care in

the use and maintenance of equipment and supplies; promoted continuous improvement of workplace

safety and environmental practices. Ensured adherence to established policies and procedures,

objectives, quality assurance programs, and safety standards.

9/05 - 7/10 Tracker Marine Boating Centers, LLC San Antonio, Texas

Marine Operations Service Manager

Responsible for the operations of a 14 bay service and repair facility of inboard and outboard engines. I

also provided management support for two other facilities in the San Antonio and surrounding area. The

Parts and Service Departments were my responsibility as well as the management of the personnel.

12/03 - 9/05 American Engine Installations Dallas, Texas

Vice President of Operations / Director of Field Operations

Determined and formulated strategic policies and procedures and provided the overall direction of a

national franchise company within the guidelines set forth by the company President. Planned, directed

and-coordinated operational activities at the highest level of CEO management with the help of

subordinate executives and staff managers.

5/99 - 12/03 Midas Auto System Experts San Antonio, Texas

District Manager

Planed, directed, and coordinated the operations of multiple locations for franchise owner. Duties and

responsibilities included formulating policies, managing daily operations, and planning the use of

materials and human resources, which are too diverse and general in nature to be classified in any one

functional area of management or administration, such as personnel, purchasing or administrative

services.

8/96 - 4/99 ATL International Inc. Millersville, Maryland

Operations Manager

Acted as a liaison between the corporate office and new or existing franchisee Responsibilities included

training new franchisees how to successfully operate their automotive business to comply with corporate

guidelines. This position required extensive travel throughout the United States. After training the

franchisee, I would be required to hire the complete staff for the new facility and train them on proper

operating procedure. Each new facility required my presence for a two week period. Daily progress

reports delivered to the home office. Other extended duties included collecting royalty checks, solving

problems with facility staff, routine visits, troubleshooting problem vehicles, store management support,

customer complaints.

1/93 - 8/96 Faust Auto Service Rockville, Maryland

General Manager

Duties included overseeing a staff of up to twenty employees as well as an assistant manager at two

locations, inventory and purchasing of gasoline and other petroleum products, compliance with all EPA,

Stage 2, Tier 2 requirements as applies to county state, and Exxon corp. Other duties included,

interviewing, hiring, terminating employees, scheduling, greeting service customers, writing service

orders, estimating and selling needed work. Dealing with customer relations and customer complaints

(Consumer Affairs and Better Business Bureau). Direct supervision of two service technicians. Filled in as

a technician as needed (ASE certified). In charge of all advertising as it pertained to the service dept.

Parts and inventory control. Service department monthly profit and loss report.

5/91 - 1/93 Precision Tune Bowie, Maryland