Customer Care

Ritesh Kumar

Muscat, Oman

Mobile: +968-********, +91-946*******

Email: ******.*********@*****.***

****.*************@**********.***

Work Experience

Wwics (World Wide Immigration consultancy services, Muscat, Oman)

Territory Manager (Muscat Branch)

Oct 2012 – Till date Date

Key job duties include the following:

• Meet the Set target for sales as per the company policy.

• Complete knowledge of documentation Process for Clients.

• Work in a team to achieve the branch target.

• Conduct seminars to generate Leads.

• Provide counseling to the prospects as per the qualifying criteria.

• Follow up with clients for Collection.

• Take references from Existing clients.

• Follow up on prospects and members/clients progress.

• Maintain strong relationship with colleagues and clients.

• Make visits to prospects.

• Maintain records of all clients.

Wwics (World Wide Immigration consultancy services, India )

Sales Executive ( Head office )

Sep 2011 – Oct 2012

Job duties:

• Set appointment with prospective/Clients.

• Follow up on prospects and members/clients progress.

• Work in a team to achieve the target.

• Attends the seminar to generate Leads.

• Provide counseling to the prospects as per the qualifying criteria.

• Make online retention for the people who live far from office.

IBM Daksh

Sr.Customer care executive

(June 2010 – july 2011)

Job duties:

• Receive incoming calls for queries on Post paid sim card Customers for AIRTEL.

• Provide resolution of Customers complaints, request and inquires.

• Achieve team target on monthly basis of QUALITY, ICE & ATT.

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• Convince customers who call to disconnect their number.

• Use quality parameters while talking to customer for 100 % customer satisfaction.

Intelenet Global Services PVT LTD

Customer care executive

Oct 2009 May 2010

Job duties:

• Receive incoming calls for queries on Delhi Post paid sim card of PGC Customers for Vodafone.

• Provide resolution of Customers complaints, requests and inquires.

• Achieve team target on monthly basis of QUALITY, CSAT.

• Convince customers who call to disconnect their number.

• Use quality parameters while talking to customer for 100 % customer satisfaction.

Spice

Customer care executive

Sep 2008 –July 2009

Job duties:

• Make Outgoing calls for Collection in Out bond department..

• Provide resolution of Customers complaints, request and inquires.

• Achieve team target on monthly basis of QUALITY..

• Convince customers who calls to disconnect their number.

• Use quality parameters while talking to customer for 100 % customer satisfaction.

• Worked in Inbound Call centre.

Academic Qualifications

Bachelor degree in Arts From CMJ University in 2012, India.

12th from Punjab school education board, India 2009.

10th from Punjab school education board, India2004.

Personal Information

• Date of Birth : Sep 14, 1988

• Marital Status: Single

• Place : Punjab (India)

• Email : ******.*********@*****.***

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