Sales Representative
Resume:
PHILIP M. PLACK
McKees Rocks, PA 15136
**********@***.***
SUMMARY
Highly motivated, technically competent, Sales/Marketing Representative with proven ability to make new territory inroads,
compete effectively, overcome objections, close business, and expand the demand for products through creative marketing and
development of customer partnerships. Excellent writing and interpersonal communications skills. Proven ability to quickly
learn and develop product and industry knowledge. Areas of product expertise include: Construction, Electronics, Production
Tools, Chemicals, and Test Equipment.
PROFESSIONAL EXPERIENCE
DUQUESNE LIGHT COMPANY, Pittsburgh, Pa (2014)
Electric Utility, Transmission & Distribution
Customer Service Representative, Credit & Collections
Fielded inbound phone communications from customers with accounts in Credit & Collection status. Based on guidelines
regulated by the Public Utility Commission and Federal Poverty Index, and using multiple computer based data systems,
reviewed account status and payment history to determine and represent the Company Position. Updated financial information,
established Payment Agreements, processed payments and interfaced with Field Service Technicians regarding service
termination and restoral. Summarized and recorded all customer interactions.
SEARS GARAGE SOLUTIONS, Millvale, Pa (2011 - 2014)
Regional Sears franchise, garage door sales and service
Sales Manager
Performed primary sales function for regional garage door franchise, including primary customer contact, estimating, bidding,
closing and follow up. Managed six garage technicians/installers and one inside sales/scheduler regarding sales. Developed
and implemented a referral program interfacing with nine local Sears stores and one Sears Service Center to generate leads.
Through effective tracking and reporting, established profitable pricing structure for our local market. Organized and
represented the company at trade shows and industry conferences.
• Contributed significantly to 2012 revenue of $1.29 million, up from $980,000 in 2010
AHRENS CHIMNEY TECHNIQUE, McKees Rocks, Pa (2005 - 2011)
International manufacturer/distributor of chimney and fireplace products
National Sales Representative/Sales Manager
Performed phone based and field sales to established and prospective customers in the chimney restoration business as well as
to the distributor network. Represented the company at trade shows, professional conferences, and seminars. Designed and
delivered training workshops and seminars demonstrating company products installation and application. Oversaw operation of
local production, warehouse and distribution facility. Hired and trained new sales representative and warehouse/production
laborer. Interfaced with suppliers and contract manufacturers of distributor products.
• Promoted to Sales Manager, March 2010
• Elected Regional Director, “Pennsylvania Guild of Professional Chimney Sweeps” by customer/members of guild.
LEFF ELECTRONICS, INC., Braddock, PA (1994 -2004)
Regional distributor of electronic components
Sales Representative
Marketed and sold high-technology electronic devices and components to customers in manufacturing, research, engineering,
teaching and process fields. Cold called potential new accounts, expanded existing accounts through relationship selling and
closer focus on future needs, performed new product presentations and demonstrations, orchestrated direct vendor relationships
with key customers.
• Company’s sole outside sales representative, responsible for all major customers
• Inherited the territory of a successful 17- year veteran, and grew the revenue 34% in the first year to over $2M.
• Recognized as company’s specialist in high-end test equipment
NEWARK ELECTRONICS, Pittsburgh, PA (1988-1994)
Distributor of electronic components
Sales Representative/Management Candidate
Performed inside sales, including telemarketing and product application consulting and delivery of customer service. Assessed
client needs and recommended appropriate products or modifications. Coordinated with a national network of manufacturer’s
representatives to meet customer requirements. Tracked analyzed and reported sales trends.
• Selected and trained as a Sales Management candidate
• Consistently overachieved sales quotas earning awards
• Recognized as in-office mentor for less experienced reps
UNITED SERVICE COMPANY, Carnegie, PA (1987-1988)
Textile products
Sales Representative
BURLINGTON NORTHERN AIR FREIGHT, Greater Pittsburgh Area (1985-1986)
Air freight carrier
Sales Representative
EDUCATION
• Industry specific training seminars on chimney mechanics, venting and product application
• Various vendor-based product training courses including:
• Belden College of Wire Knowledge
• 3M Telecommunications and fiber optics
• Wago terminal blocks
• Potter and Brumfield relays and circuit breakers
• Tech Spray electronic chemicals
• Various professional development courses in sales including:
• Professional Telephone Selling Skills (PTSS)
• Burlington Northern Sales School (based on Xerox Selling Method)
• Consultative Selling Approach
• Robert Morris College, Pittsburgh, PA (12 credits in Business Management), 1985
• Slippery Rock College, Slippery Rock, PA (64 credits completed towards) B.S. in Economics, 1980
• Graduate, Churchill Area High School, Pittsburgh, PA
PROFESSIONAL AFFILIATIONS
• Regional Director – Pennsylvania Guild of Professional Chimney Sweeps
• Society of Broadcast Engineers
PROFESSIONAL REFERENCES
• Monte Lutz, President, Ahrens Chimney Technique - 605-***-****
• J. Daniel Waechter, Ahrens Chimney Technique - National Sales Representative– 412-***-****
Philip M. Plack
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