Service Manager

KENNETH V. PURES

**** ****** **, ***** ********** NJ 732-***-**** Email; ********@*****.***

Operations Manager / Service Manager/ Service Technician

A Top Performing Professional with over 19 years of success in the service and management industry. Proven

track record in building and maintaining strong relationships while continually growing revenue in various business

environments. A highly effective professional with excellent organizational and time management skills. Strongly

developed persuasive communication skills; able to interact with individuals on all levels. Technically astute; can

easily learn and then teach new products, able to effectively analyze technical data, and successfully introduce

new products to market.

Core Competencies

Self Motivated Product Knowledge Expert Strong Communicator

Results Drive Training & Development/Mentor Safety Champion

Effective Team Leader Astute Technical Abilities DOT Mentor

PROFESSIONAL EXPERIENCE

Carrano Aircontracting

Dayton,NJ 2015

Service Manager

Responsible for service dispatching logistics.

Preparing service contracts

Scheduling PM services

Scheduling vehicle maintenances

Renew service contracts

Ordering parts and materials for service staff

Customer interaction to improve service quality

ARAMARK

2002-2014

Edison, NJ

Operations Manager 2007-2014

Provide team leadership in attaining company goals.

Direct supervisor of assistant managers as well as service staff of over ten.

Responsible for increasing sales, new and base business.

Customer one on one interaction to successfully increase customer satisfaction.

Oversaw day to day logistic operations and enforced procedures.

Studied and maintains local, state and federal D.O.T. regulatory compliance.

Managed department staff; hiring, training, performance management and safety issues/claims.

Responsible for product inventory control.

Dedicated to increasing base business growth through R.S.R. selling techniques.

Implemented daily safety meetings and procedures to increase safety awareness.

Effectively dispatched technicians to complete daily work assignments.

In charge of part and equipment ordering within monthly budget.

Established a parts inventory control process for each service tech and department usage.

Trainer for new hires as well as monthly training sessions for service and sales team members on equipment

Service Manager 2004-2007

Established one on one meetings with service technicians to provide guidance to improve work output

Consistently met monthly filter replacement sale goals

Scheduled installs with new customers

Worked with sales team to improve efficiencies on install requests.

Service Technician / Lead Technician 2002-2004

Troubleshooting equipment using electro probes and meters to effectively make repairs.

Refurbished coffee and water filtration machines in house.

Communicated with vendors to resolve equipment issues.

Installed and repaired coffee and water filtration equipment at customers location

Installed water lines using compression or quick connect fittings

XEROX

Edison, NJ

Service Technician 1997-2002

Responsible for field repairs on copier machines.

Maintained parts inventory

Responsible for selling service agreements

BEHR CONSTRUCTION

South Plainfield, NJ

Installation of windows, decks, roofing

1995-2005

Home repairs, improvements

EDUCATION

DeVry University 1990

Woodbridge, NJ

References Readily Available Upon Request

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