Project Service

Rishi Kumar

***********@*****.***

** **, *** ****** ****, New York. 11004. 347-440-

2632

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• Salesforce.com Certified Developer, Salesforce.com Certified Administrator, Salesforce.com

Certified Sales Cloud Consultant, Microsoft Certified professional and ITIL Foundation

Certified.

• Leading the analysis and business requirements gathering to develop detailed functional

requirements, clearly stating project scope

• Gather, create and document current and future business process flows,

• Perform application configuration, testing and evaluation to ensure quality and consistency

• Manage change communication and coordinate end-user training for system implementations

• Involved in Salesforce.com application setup activities and customized the applications to meet

the functional requirement of the organization.

• Excellent abilities in administering salesforce.com.

• Experience in implementing Saleforce.com Service Cloud.

• Milestones setup, entitlement setup and corresponding workflow settings

Using Salesforce.com Service Cloud

• Experience in implementing Salesforce knowledge base, articles and article management.

• Efficiently able to use Data loader, as well data loader automation.

• Excellent experience in Web sphere Cast Iron Studio.

• Working experience in delivering projects under Agile/Scrum methodology.

• Contributed towards the architecture and framework for the various system worked.

• Experience in implementation using Apex Language, JavaScript, Classes, Controllers,

extensions & Triggers, Web Services, Visual force Pages, Cast iron, Components, Tabs,

Custom Objects, Reports, Analytic Snapshots and Dashboards.

• Experience working with salesforce.com sandbox and production environments.

• Experience with Sybase, SQL, ORACLE, SOQL, SOSL, Relationships and Lookups.

• Expert in designing, creating and maintaining Salesforce.com Workflow Rules, Approvals, Email

Templates (HTML & Visual force Templates).

• Experienced in Object Oriented Analysis & design (OOAD), applying Design Patterns effectively

under Model View Controller (MVC) architecture and/or Service Oriented Architecture (SOA).

• Knowledge of all phases of SDLC (System development life cycle).

Skills

Languages : Apex, Visual force, Java, C++, C.

Databases : Sybase, SQL, PL/SQL, MS-Access, RDBMS

Force.com : Apex Custom Controllers and Extension, Apex triggers,

Force.com IDE (Eclipse), Data loader, Demand Tool

Experience Summary

Company:- Globtek Inc. March 2015

onwards

Profile:--

I am responsible for Salesforce org management for Globtek Inc. from Developer and

Administrator point of View.

• Salesforce Administrative Experience:

• Setting up roles and profiles.

• Object creation and field sets, Custom setting creation, Setting up OWD

• Setting Security Controls, Controlling record visibility, Creating Permission sets

• Salesforce integration with Outlook

• Creating new users and providing appropriate permissions

• Did Desktop Integrations in salesforce like connect for office, chatter desktop etc.

• Supporting all salesforce.com users for salesforce issues

• Customizing out of box functionality according to our business

• Creating salesforce public groups

• Created web to lead and web to case forms

• Salesforce development using Visual force and Apex code OR Customizations:

• MS-CRM to salesforce CRM conversion, Using Apex and Visual force.

• CRM-Fusion for de duping salesforce data and cleaning salesforce.

• Writing batch able and schedulable classes.

• Writing triggers, apex classes, and VF pages, writing test methods for at least 75% of code

coverage which is the mandatory for deploying any code to production.

• Service cloud implementation:-

• Responsible for implementing Saleforce.com Service Cloud.

• Milestones setup, entitlement setup and corresponding workflow set using

• Responsible for implementing Salesforce knowledge base article management .

Projects Summary:-

• Data loader Automation

Project Overview:- Data loader Automation project deal with taking data backups automatically from

salesforce for important objects on daily, weekly and monthly basis.

Environment:

Salesforce.com platform, Standard and custom objects, data loader

Responsibilities:-

• In order to keep data in safe and secure place, we have automated data loader to extract the

whole data from salesforce to save on our local servers.

• This is done by automating data loader to export Account, contact, Opportunities information

that are newly created or modified in week.

• This is a scheduled job that runs on weekly basis.

• It will export data in csv files and will save at our local servers.

Client: Moody’s Investor Services, World Trade Center. NYC July 2007 to

Feb 2015

Projects Summary:-

• Integration- SFDC with Rating Applications

Project Overview: - This Project was to integrate Salesforce with other rating systems to see

rating information across all the applications.

• In this project we integrated our Salesforce instance with ratings applications.

• Run time web service call is made at each time an investor wants to check the current rating

of company.

• Soap based web services were used to communicate with rating systems.

• Mass emails were sent through custom code developed in apex to notify the company about

their ratings release.

• Once rating release is done the whole rating information is pushed back to salesforce Account

object which includes Rating release date, assigned rating to particular company and

approvers details etc.

• HR Feed Integration

Role: Lead

Team Size: 4

Project Overview: - HR Feed integration project deal with inserting and updating the employee

information from HR system to all the applications within the organization so we can avoid adding user

details in each system separately.

• All the information about employee, profile, Manager Information address contact

information etc. is pulled from salesforce to applications within the organization.

• The user is created as an Inactive user and his assigned manager and SFDC admin got

notified at the time of creation of the user.

• Manager will notify SFDC admin if user needs SFDC access and he will make him as active.

• At the same time of user creation, the whole information is passed to other organizational

applications using web service call.

• At the time when employee leaves the organization, this information is sent back to SFDC,

SFDC admin will deactivate the user in SFDC and it will be automatically deactivated in all

other systems also.

• Designed and developed visual force pages and apex classes for the integration module.

• Initiate projects phases, develop and manage schedule, performance and quality of ongoing

project phases.

• Implemented Apex Schedulable interface and implemented logic for scheduling different

apex classes.

• We integrated Salesforce with PeopleSoft.

• Every time a new hired employee entered in PeopleSoft was automatically created in

Salesforce.

• SOAP based webservices calls were used.

• Apex triggers on user object.

• Email notification workflow rules were used to notify managers and admin teams.

• Docusign

Role: Lead

Team Size: 3

Project Overview:- Docusign project deals with taking care of all the legal documents such as contracts,

invoices, ratings etc. into the salesforce with respect to the particular organization.

• Moody’s is a rating company and it needs govt. approvals to release ratings for any company

for all legal records.

• Docusign came in to picture where we need signed confidential approval from respective

govt. bodies to release ratings.

• A written document is sent to the govt. party, this document includes the terms and conditions

stating all required information and seeking their permissions to kick-off ratings process.

• Once they read and sign the document and will hit submit it will come in to SFDC as

attachment and will reside in related list under that account.

• This will be used as a proof that govt. is notified about the rating release.

• Salesforce integration with Outlook

Project Overview:- This project was to set outlook profile of user as the default in Mail

Settings And Allow users to modify “Outlook folder for syncing contacts” in your Outlook

configuration, User can see the emails coming from their contacts directly in salesforce when it

comes to outlook, so user need not to go back and forth in salesforce and outlook. This

integration allows Events, Contacts as well as tasks to be in synch for outlook and salesforce,

where user can set the frequency to automatic or manual synch depending business requirements

Responsibilities:-

• Leads of this project

• Installing outlook connector on users systems

• Created corporate outlook configurations

• Authenticating outlook request to accept the connection request in salesforce

• Supporting and troubleshooting issues from all users in case of problems

• Created permission sets.

Educational Qualification:

Salesforce.com certification Dev 401 Certification

Salesforce.com certification Adm 201 Certification

Salesforce.com certification Sales Cloud Consultant

Micro-Soft Certification HTML-5 with JavaScript and CSS3

ITIL Foundation Certification IT Service Management

Masters of Computer Applications GEIT Dehradun India. (June 2007)

Contact this candidate