Engineer Information Technology
Resume:
Lidesh P.K
Srimanikanda nilaya,
13th cross 18th main,
Venkateshwara Layout,
BTM 1st Stage,
Bangalore 68,
Email:******.********@*****.***
Mob: 097********
A competent IT professional with an expertise on IT Desktop with IBM
GLOBAL ACCOUNT
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Objective:
To pursue a career in technology where my potential as a
professional with sound Network skills can be harnessed and to leverage my
interpersonal skills to reach top most position in the field.
Academic Profile:
Diploma in Information Technology from STED Council 2005-2008
HSE from Board of Examination Kerala - 2005
SSLC from Board of Examination Kerala - 2003
Employment History
Total experience : 3+ years of experience in the field of IT Desktop
Employer : Wipro InfoTech
Duration : From December 2012 to November 2014
Designation : Desktop Analytics
Project : Royal Bank of Scotland
Key responsibilities :
> Analysis the how many business units in customer
site and collating End user details for the
particular business units for migrating one
network to other network at system level.
> Deploying thin client at end user desk and
configuration of thin client for them.
> Troubleshooting the Thin Client (Fijistu) related
issue.
> Worked as Thin Client administrator and taking
care the De-commissioning activity.
Previous Employer : IBM Netsol
Duration : From July 2010 to August 2012
Designation : Desktop Engineer
Project : IBM Global Account
Key responsibilities :
> IT Help Desk exposure and Hands on experience on
call taking role.
> Having good knowledge on all versions of Windows
OS, MS Office TSRM Ticketing tool, control panel
applications and checking Load in client PC.
> Troubleshoot issues related to Laptops, PCs,
Internet Connectivity, Printers, Related
Applications & Tools
> Resolve escalated customer and vendor issues.
> Escalate to other departments according to the
process.
> Timely co-ordination for problem resolution with
other networks/application teams if required.
> Daily reports will be sent to all respective
heads.
> Managing all system back-up and restore protocol
> Configuring mail clients for MS Exchange and POP3
accounts (outlook)
> Image base installation for OS and application.
> Good knowledgne on Use Remote Desktop Tools as and
when necessary
> Managing issues by logging the calls and heading
to resolve it
> Follow up with the Clients to ensure issue
resolution and closure of open cases
> Troubleshooting of all desktop, hardware related
problems in Network related issues.
> Installing and configuring Anti Virus Clients in
all client machines.
> Backup configuration details monthly and on
changes
Certification
MCP - Microsoft Certified Professional
Certificate ID: 7393707
Personal Profile
Date of birth : 14 Jan 1988
Gender : Male
Marital status : Single
Religion : Hindu
Nationality : Indian
Declaration
I hereby declare that above information are true to the
best of knowledge and belief.
Date:
SIGNATURE
Place: Bangalore
(Lidesh PK)
Contact this candidate