Information Technology Active Directory

Richard Andrews

**** ***** ***** **

Manitowoc, WI 54220

********@*****.***

Cell: (254) 630 - 6224

Objective:

Seeking a full time IT position.

Summary:

Over eight years of experience in the Information Technology field. Experienced working with

Windows 2000/XP/Vista/7/server2008/2012. Active Directory experience in Windows server

2003/2008. BMC Remedy and CA Service Desk Manager experience to create and track

problems and resolutions. Able to look through event logs, error files, registry, parsing, and help

files to troubleshoot various problems on servers and workstations. Able to work both

independently and as part of a diverse team from different backgrounds and cultures. Performs

well under pressure. Experienced in inventorying computer and communications equipment.

Experience with full disk encryption, using Symantec, WinMagic, and windows bitlocker.

Experience:

Administration:

● Help programmers and systems analysts test and debug new programs.

● Operate spreadsheet programs and other types of software to load and manipulate data to

produce reports.

● Trained users and answered questions about computer software and policies.

● Trained administrators in the policies and standard operating procedures.

● Used Retina and Gold Disk to scan for workstation and server vulnerabilities.

● Used scripting and remote desktop to remediate vulnerabilities.

● Developed training materials and standard operating procedures for users and administrators.

Help Desk:

● Provided users with technical support when encountering computer and software problems.

● Monitor user systems for equipment failure or errors in performance.

● Setup equipment for employees use, ensuring proper installation of software, drivers, and

required peripheral equipment.

● Created and maintained user accounts and group policies using active directory.

● Utilized BMC Remedy to create, track, and assign trouble tickets.

System Repair:

● Repair or replace faulty equipment such as defective and damaged telephones, wires, switching

system components, and associated equipment.

● Reassemble computers and servers after making repairs or replacing parts.

● Installed and configured new computers and servers, including software

● Performed repairs to hardware, software, scripts, and peripheral equipment.

● Assisted in installing, upgrading, and maintaining over 300 workstations and 20 servers in multiple

locations.

● Reinstall software programs or adjust settings on existing software to fix machine malfunctions.

● Test new computer and server systems to ensure that they are in working order.

● Respond to program error messages by finding and correcting problems.

● Enter commands, using computer terminal, and activate controls on computer and peripheral

equipment to integrate, operate, and repair equipment.

● Created and tested cat5 cable.

Employment History:

● Operations Analyst, Humana INC Contractor, De Pere WI, August 2014 January 2015

● Computer User Support Specialist, U.S. Army, Fort Campbell KY, May 2013 - January 2014

● Windows Systems Administrator, U.S. Army, Camp Arifjan Kuwait, April 2012 - April 2013

● Windows Systems Administrator/Information Technology Security Analyst, U.S. Army, Fort Detrick

MD, May 2008 - April 2012

● Comsec Clerk/Computer Operator, U.S. Army, Fort Hood TX, November 2005 - May 2008

Education:

● Security+

● Network+

● CompTIA ID: COMP001011004279

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