Customer Service Manager
Resume:
AYESHA AMEN
Detroit, Michigan 48224
************@*****.***
OBJECTIVE:
To obtain a position where I can utilize over 10 years of customer service skills to contribute to the growth and development of a company. Exceptional ability to interact with a wide variety of people. Strong ability to be effective in any task given. Great organizational skills with the ability to coordinate multi-task.
EXPERIENCE:
Pet Care Rx
Customer Service Manager 02/2011-11/2012
Handle problem calls and emails. Reconcile and recommend further action if required.
SOVEREIGN BANK
Customer Service 8/2010 – 12/2010
Create and maintain legal case files by filing daily correspondence, attorney notes, legal research, and index pleadings. Set up document files as received from clients; maintain current inventory of active cases. Maintain and secure records in accordance with the Firm's established policies and procedures.
COMPUTERSHARE
Computer Researcher 1/2010 – 4/2010
Reconcile and recommend resolution for report discrepancies and problems.
Coordinate and prepare pertinent information for external bookkeeper. Prepare and mail report. Type letters, memos and other materials. Coordinate team meetings/schedules.
Process expense reports. Generate utilization numbers. Generate financial reports.
SINGER COMPANY
Property Manager 3/2006 – 12/2009
Operated within monthly budget set by the Property Manager.
Maintained compliance with all on-site requirements of the Section 42 LIHTC program and District Housing Code Prepared all renewal, recertification, rent increase, and late rent notices as directed by Property Manager.
Greeted all future residents on the telephone and in person.
Maintained the reception area of the office as clean and inviting.
EDUCATION:
BAKER COLLEGE
Majored in Business Managed, 2002-2005
EAST CATHOLIC HIGH SCHOOL
High School Diploma,1995
REFERENCES AVAILABLE UPON REQUEST
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