Customer Service Representative
Resume:
CAREER OBJECTIVE:
I am seeking a challenging position with a dynamic company that will allow
me to utilize my business and people skills to exceed expectations and help
grow the business.
CORE COMPETENCIES:
. Accounting and money management
. Customer service
EMPLOYMENT:
MGM Grand Detroit Sept 07 - March 13
Retail Cashier
. Receive payments by cash, check, or credit/debit cards using
calculators, cash registers, and optical price scanners
. Issue receipts, refunds, credits, or change due to customers
. Count money in cash drawer to ensure adequate change and correct funds
are received
. Greet customers and assist in answering all questions
. Maintain clean and orderly establishment especially checkout areas
United States Postal Service Jul 03 - Aug
04
Mail Carrier
. Collects, sorts and delivers U.S. mail using various mail carrier
vehicles
. Processes all classes of mail including express and priority to ensure
proper size, weight, and postage as well as adhere to all other postal
regulations
. Locate proper addresses and make corrections for misdirected mail.
Follow U.S. postal guidelines for forwarded and post office boxes.
Metro One Telecommunications Nov 01 - Oct 02
Directory Assistance Operator
. Obtain information from callers and provide them with customer service
over the phone regarding placing collect calls, giving out phone
numbers, and locating businesses.
. Operate PBX switchboards including all peripheral equipment
. Answer large volume of calls daily while maintaining a high quality
score
. Provide excellent customer service and greet all callers warmly
. Utilize computerized alphabetical and geographical directories
. Record detailed information about call to provide service reports as
needed
Bank One Aug 00 - Oct 01
Customer Teller
. Accurately and efficiently process and record routine transactions for
bank customers
. Cash checks, accepting deposits and withdrawals, processing loan
payments and money transfers
. Advise and promote the bank's products and service
Comerica Bank Call Center May 99 - Jul 00
Customer Service Representative
. Answer customer phone calls and emails
. Research customer inquiries using available resources
. Manage and resolve customer complaints
. Enter new customer and update existing customer information into the
system
. Identify and escalate priority issues and route to appropriate
personnel
. Produce call reports and complete call logs
EDUCATION:
Henry Ford Community College
Accounting
Aug 2007- Current
Your Logo Here or delete this text
Carmen Edwards
*******@*******.***
Contact this candidate