Customer Service, Sales, Recruiting

Phillip Ross Cashiola

**** ******** **

Carrollton, TX 75007

Ph: 972-***-****

********@*****.***

Objective: Seeking a position with a reputable company where a proven record of success will be used and further developed.

Work Experience:

Staff Care 02/2015-Present

Physician Recruiter

Duties:

• Making cold calls to develop potential relationships with physicians

• Contacting current physicians to grow existing relationships

• Engaging in consultative conversations with physicians with the objective being to facilitate a match with one of our clients

• Consulting with internal staff to determine if there is a proper fit between the doctor and the job

• Expanding the physicians’ parameters as necessary

• Negotiating rates and expenses as required

• Following up with any physicians while on client engagements to ensure satisfaction

• Representing Staff Care Physicians to the general public and the internal staff in a positive and professional manner.

*Top Physician Recruiter in the Cohort training program

*Top every week in metrics call time and dials

*Top in putting Physicians to work

Town North Mazda 06/2012 –02/2015

New Car Sales Associate

Duties:

• Sell cars and trucks to prospective customers by showing vehicles, demonstrating

features, and closing sales

• Interact with prospects to determine what type of vehicle they are looking for, as well

as which particular features meet their expectations

• Demonstrate advantages and characteristics of suitable cars or trucks on the lot and

take the potential buyer on test drives

• Show vehicles, demonstrate features, and close sales.

• Able to overcome objections, negotiate price, and convince hesitant buyers to make the

purchase

• Work to continue repeat business with previous customers by providing excellent

customer follow-up

*Top Five Salesman in the Gulf Region for 2013

*Top Salesman for two consecutive years

Presbyterian Hospital of Denton 08/2012-12/2012

Surgical Technologist (Internship)

Duties:

• Preparing operating room and patients for surgery

• Checking surgical machines and equipment, stocking surgical supplies, and sterilizing instruments

• Assisting surgeons during surgery

• Monitoring patients’ vital signs

• Minor medical procedures

Mastec Advanced Technologies 07/2011- 06/2012

Direct TV Satellite Installation Technician

Duties:

• Enhancing the organization's reputation through personal accountability for accomplishing new and different requests and

always striving to add value

• Maintaining and improving service and rapport with customers by listening to their descriptions of problems, answering

questions, and resolving issues through diagnosing, troubleshooting, repairing, replacing, and upselling additional components

• Preparing for installations for customers by reviewing requests and installation orders, coordinating with customers’

schedules, gathering equipment, supplies and tools needed to meet those customers’ needs

• Planning installations by evaluating location, locating access and laying-out equipment and wiring plan

• Establishing satellite TV systems by installing equipment, running and pulling cable, programming and calibrating

equipment while adhering to codes, regulations, and standards

• Verifying satellite TV systems for correct functionality and optimal performance by testing equipment and connections and

identifying and correcting any issues

• Maintaining accurate records through documenting installations, sales, services, and repairs

• Maintaining a safe work environment by following safe practices and adhering to safety policies

Town North Mazda 03/2010 – 06/2011

New Car Sales Associate

Duties:

• Sell cars and trucks to prospective customers by showing vehicles, demonstrating

features, and closing sales

• Interact with prospects to determine what type of vehicle they are looking for, as well

as which particular features meet their expectations

• Demonstrate advantages and characteristics of suitable cars or trucks on the lot and

take the potential buyer on test drives

• Show vehicles, demonstrate features, and close sales.

• Able to overcome objections, negotiate price, and convince hesitant buyers to make the

purchase

• Work to continue repeat business with previous customers by providing excellent

customer follow-up

Consolidated Construction Services 12/2008 – 09/2009

Commercial Heavy Equipment Operator

Duties:

• Managed existing customer accounts by providing superior customer service

• Upselling additional or enhanced services to customers to help increase their company’s productivity

• Courteously interact with customers, dispatchers, and supervisors

• Reads route sheets to determine day’s schedule and services to each customer as identified

• Drive front-end loader and roll-off heavy diesel trucks emptying construction waste containers from new

development home builders and transporting it to various landfills in the DFW Metroplex

• Clean up the area around accidental waste spills

• Complete required route/productivity sheets, Vehicle Condition Reports (VCRs), and other forms

City of Richardson 02/2008 – 12/2008

Commercial Heavy Equipment Operator

Duties:

• Courteously interact with customers, dispatchers, and supervisors

• Read route sheets to determine day’s schedule and services to each customer as identified

• Perform complete pre-trip inspection including, but not limited to, checking tire pressure, fluid levels, safety equipment, gauges, and

controls

• Drive front-end loader and roll-off heavy diesel trucks to and from customer locations and disposal areas

• Operate hydraulic hand controls to lift/load refuse

• Dispose of collected material at the designated facility and clean waste from the packer blade and truck body

• Perform all driver check-in procedures upon end-of-day

City of Coppell 11/2004 - 07/2007

Senior Animal Services Officer

Duties:

• Assist prospective pet owners in the process of adoptions, pet registrations, and wildlife relocation

• Provide educational programs that encourage responsible pet ownership

• Enforce city ordinances as well as state laws regarding rabies control and animal cruelty

• Residential and park patrol including writing citations, court appearances, service requests, and resolving conflicts

between citizens

• Assist veterinarian by conducting lab tests, administering vaccinations or medications as prescribed, and maintaining

inventory

of pharmaceuticals

• Prepare specimens for head shipment and testing for rabies purposes

• Apprehend and humanely impound lost and injured animals

• Accompany police officers during warrant service when animals are present

• Investigate and document all animal bite cases

• Train new staff

City of Coppell 5/2004-11/2004

Utilities Maintenance Worker

Duties:

• Perform a variety of tasks in connection with the construction, maintenance, and operation of a water utility system.

• Install water mains and service laterals

• Repair leaks and replace water meters

• Excavate and backfill pavement trench cuts

• Locate and mark utilities in public right of way

• Testing water samples from towers and residents

• Operated the full line of transportation equipment including two ton crew trucks, back hoe, vactor truck, front end loaders,

light vehicles, and dump trucks

Delta Airlines 10/1987 - 09/2003

Senior Customer Service Agent, Crew Chief, and Reservations Agent

Senior Customer Service Agent and Crew Chief 10/1987-08/1994 & 12/1997-09/2003

Duties:

• Responsible for all ground servicing of an aircraft while in the airport between flights

• Prepare for aircraft arrival by readying the wheel chocks and positioning gates to guide in aircraft

• Sort and transfer cargo to gates, mail house, freight house, and bag room

• Load catering supplies and other supplies onto aircraft

• Train new agents

Reservations Agent 08/1994-12/1997

Duties:

• Provided superior customer service by ensuring the best flight options for customers’ trips

• Arrange and confirm reservations for passengers on scheduled flights per their request

• Assisted ticket agents and customers using time tables, airline manuals, reference guides, and tariff books

Education:

University of North Texas Bachelor of Science, Marketing

Denton, Texas 08/1987 – 06/1991

Brookhaven College Associate of Science, Nursing

Farmers Branch, Texas 8/1996 - 12/1996, 1/2010-Present

*12 credit hours remain to complete degree

Certifications and Licenses:

• SBCA Certification Date Issued: 08/2011

• Advanced Animal Control Officer Date Issued: 03/2006

• Local Rabies Control Authority Class Certificate Date Issued: 08/2005

• Gifted Animal Placement Certified Diagnostician Date Issued: 06/2007

• Shelter Stresses and Organizational Health Certificate Date Issued: 05/2007

• Certified Personal Trainer Date Issued: 05/1999

• Class A CDL w/tankers and passenger endorsements Date Issued: 05/2004

Office Skills:

Type 60 WPM, 8000 KPH data entry, PC and Mac platforms, Word, Excel, Power Point, Outlook, Photoshop, Windows XP, and

Quicken

Contact this candidate