Customer Service Administrative Assistant

LOVIE HARDY

***** ****** **** ** *******, TX ****6 H: 832-***-**** C: 832-***-**** **********@*****.***

Professional Summary

To obtain an Office/Clerical position in which my customer service, personal, clerical and

general office skills will contribute to greater office efficiency and productivity

Education

Associate of Arts, Business Administration 2016

Houston Community College Houston, TX

High School Diploma, General Studies

Marque Learning Center Houston, TX

Core Qualifications

Word, Excel, PowerPoint, Windows 7 Financial records and processing

Knowledge of Windows XP Excel spreadsheets

Knowledge of all Office Equipment Self directed

Results oriented Time management

Client focused Professional and mature

Skills

10 Key, Account Management, Active Learning, Calendaring, Client Relations, Computer

Proficiency, Coordination, Creative Problem Solving, Critical Thinking, Customer Needs

Assessment, Customer Service, Data Collection, Data Entry, Documentation, Email,

Executive Management Support, Filing, Grammar, Internet Research, Report Transcription,

Research, Scheduling, Service Orientation, Speaking, Spreadsheets, Telephone Skills, and,

Time Management

Experience

Administrative Assistant Sept 2013 to Current

Houston Housing Authority Houston, TX

Answered a high volume of inbound calls from applicants, voucher program

participants, Public Housing residents, and any other callers that are directed to the

call center.

Promptly responded to all inquiries regarding program information, agency

procedures, waiting list information, agency events, other services, etc.

Provided a high level of customer service by interacting with callers in a professional

and courteous manner.

Documented calls and inquiry resolution by entering accurate and detailed notes into

the electronic system of record according to the Call Center Manager's guidelines.

Used the electronic system of record to research client inquiries.

Resolved calls upon first contact with the client.

Communicated with other Houston Housing Authority employees via email to

follow up on client requests, or to relay any issues outside of the scope answerable by

the Customer Service Representative position.

Maintained client confidentiality.

Performed a variety of clerical duties pertinent to Houston Housing Authority

operations.

Performed other related duties as assigned.

Familiar with HUD/Section 8

Customer Service Representative Aug 2012 to Sep 2013

Xpress Business Products Houston, TX

Deal directly with customers by verbal communication or face to face encounters and

by telephone

Respond promptly to customer inquiries

Handle and resolve customer complaints

Provide pricing and delivery information

Perform customer verifications

Set up new customer accounts

Process orders, forms, applications and requests

Direct requests and unresolved issues to the designated resource

Manage customers' accounts

Keep records of customer interactions and transactions

Record details of inquiries, comments and complaints

Communicate and coordinate with internal departments

Follow up on customer interactions

Provided feedback on the efficiency of the customer service process

Administrative Assistant Feb 2011 to Mar 2013

New Life Resort Inc. Houston, TX

Prepare slide presentations, requiring the use of MS PowerPoint software and process

appropriate paperwork to have slides manufactured.

Maintain and improve filing system.

Follow up to insure timely completion of assignments.

Perform other duties as assigned.

Copied and fax documents.

Basic knowledge of business applications, such as Microsoft Excel and Word.

Intermediate ability to create simple memos, letters and additional correspondence.

Identification of potential system problems and referring them to proper personnel for

resolution.

Correctly complete and route departmental and institutional forms.

Data Entry Clerk/ Receptionist Apr 2009 to Jan 2012

St. Stephens Baptist Church Houston, TX

Entered data from source documents into computer

Greeted persons entering establishment, determined nature and purpose of visit

Answered telephone to schedule future appointments, provide information, and

forward call

Operated telephone switchboard to receive incoming calls

Maintain and improve filing system

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