Customer Service Home Health

Zerenia F. White

***** ***** **** **. *******, TX 77053

PHONE 713-***-**** CELL 713-***-****

EMAIL: ********@*****.***

Objective

Seeking a challenging growth oriented position where my

administrative, secretarial and people skills will be an asset to the

company.

Experience :

2014 to 2015 Mr. Major Harper Jr.-Patient

PRIVATE HOME CARE PROVIDER/SUPERVISOR OF STAFF

My duties were as follows: take patient to all doctor appointments, assist with bathing and dressing, light

house duty. Making sure the patient did not wander off due to his medical condition of dementia and

Alzheimer’s. Coordinate with all doctors. Responsible for filling the patients pill box weekly. Picking

up medications from the pharmacy. Responsible for calling in any and all refills on medications. Obtain

PT/INR results from the Coumadin Lab. Obtaining instructions on next lab draw and any dosage changes

in patients Coumadin dosage. Random checking of patients’ blood pressure. Assist with ambulation and

mobility. Assist patient with exercising physically and mentally. Report any and all changes in patients’

condition mentally and physically. Responsible for scheduling the 12 hr. shifts to insure 24 hour coverage.

Keep up with the time and assist with the payroll. Document any and all problems with the patient.

2014 to 2014 A-Care Home Health, Inc.

PHYSICAL THERAPY COORDINATOR/CNA

My duties as the Physical Therapy Coordinator were as follows but not limited to: Responsible for

coordinating the doctor ordered physical therapy or occupational therapy to the appropriate Therapy

company. Coordinate the visits with the therapist. Follow up with the authorization from the patient’s

insurance company and obtain an authorization number for billing purposes. Making sure the original PT

evaluation was submitted in a timely matter for forwarding to the insurance company. Coordinate with

the PT company when the authorization was approved, and obtaining proof that they received it. Load

the visits into the system using Kinnser. Responsible for obtaining all pt. notes and reviewing them

before logging them into the computer and passing them to the filing department. Responsible for

verifying that all visits were made and checking them against the invoice received from the company for

payment. Attached copy of notes with the invoice for payment.

2013 to 2013 Houston Total Home Care, Inc.

OFFICE COORDINATOR/CNA

My duties as Office Coordinator were as follows but not limited to: Responsible for the weekly schedule

for the staff. Coordinate visits for OT and PT services .Reviewing all PT, OT, ST, and HHA notes. Answer

heavy phones. Make corrections to the schedule if any on a daily basis. Write communication notes to be

forwarded to MD in reference to the patient’s progress. Request orders for DME supplies, and make sure

the order was followed thru. Keep a listing of the patient’s hospital admissions, and discharges, and

making sure the Kinnser system was updated to reflect any and all changes for billing purposes.

Coordinate any and all request for podiatry, or any other discipline needed for the patient as so ordered by

MD and nurse. Log in all lab results, and responsible for contacting the MD’s office for any and all

critical values. Light filing. Assist with QA, and in service’s provided on a bi weekly basis for continuing

education. Making patient’s charts and maintaining them with current documentation such as MD orders,

Current medication profiles, labs, etc. Also responsible for maintain any and all discharged charts for

billing purposes. Maintain agency’s census. Responsible for orders management, which include

obtaining signatures, tracking all outstanding orders, and documenting them once, they have returned. All

documentation is entered into the Kinnser system. Coordinate supplies obtained by the nurses and order

any needed stock for future visits.

2010 – 2012 1st Genesis Home Health Services.

OFFICE COORDINATOR

My duties as Office Coordinator were as follows but not limited to: Responsible for the weekly schedule

for the staff. Coordinate visits for OT and PT services. Responsible for the scheduling of the 13th and

19th visit, and reviewing all PT, OT, ST, and HHA notes. Answer heavy phones. Make corrections to the

schedule if any on a daily basis. Write communication notes to be forwarded to MD in reference to the

patient’s progress. Request orders for DME supplies, and make sure the order was followed thru. Keep a

listing of the patient’s hospital admissions, and discharges, and making sure the Kinnser system was

updated to reflect any and all changes for billing purposes. Tabulate bi weekly pay roll to be turned in to

administrator for pay roll. Coordinate any and all request for podiatry, or any other discipline needed for

the patient as so ordered by MD and nurse. Log in all lab results, and responsible for contacting the MD’s

office for any and all critical values. Light filing. Assist with QA, and in service’s provided on a bi weekly

basis for continuing education. Maintain agency’s census. Responsible for orders management, which

include obtaining signatures, tracking all outstanding orders, and documenting them once, they have

returned. All documentation is entered into the Kinnser system. Coordinate supplies obtained by the

nurses and order any needed stock for future visits.

2010-Present Empathy Home Health Services Inc.

CERTIFIED NURSING ASSISTANT

My duties as a HHA were as follows, but not limited to making home visits to assist the patient with

bathing and dressing. Washing and combing hair, possible shaving, assist with brushing teeth etc., per the

patient’s request. Taking vital signs, reporting, and recording out of range values. Light housekeeping i.e.:

making bed, light vacuuming. Cleaning up the bathroom after the shower or bath is given etc.

Responsible for turning in DVR in a timely manner. Reported any additional problems with the patient to

the agency, and documenting any new findings. Very good patient repor.

2010-2011 Benevolent Care Inc.

CERTIFIED HOME HEALTH AIDE

My duties as a Home Health Aide were as follows, but not limited to: making daily in home visits to

assist the patient’s with bathing, and dressing. Washing and combing hair at patient’s request. Taking vital

signs, and reporting out of range values. Also, assist with light housekeeping when time was allotted, i.e.:

make bed, vacuum, laundry etc. Responsible for recording visit using the Kinnser system. Report to nurse

/office any medication changes, or questions or problems with the patient during the visit. Very good

patient repor.

2006-2009 Clinical View Home Health, Inc.

ADMINISTRATIVE ASSISTANT/CERTIFIED NURSING ASSISTANT

My duties as an Administrative Assistant were as follows, but not limited to: Maintain all patient charts

according to the Medicare guidelines, Follow Doctor’s orders on each patient, order labs, physical, &

occupational therapy. Coordinate care with other facilities such as dialysis, and provider agencies.

Maintain the Agency’s census, discharge, and hospitalization logs. Assist the DON with Maintain all

yearly Medicare Required classes, problem documentation, and policy and procedures. Schedule

appointments, filing, answer heavy phones. Maintain all updated Plan of Care’s and Medications Records

for patients on service. Also was assigned to see patients, in the home setting to assist with setting up

medications, bathing, ambulation, etc. as a Certified Nursing Assistant.

2005- 2006 Administaff C/O UT Physicians Houston, TX

CHECK IN - INSURANCE VERIFICATION SPECIALIST

Check in patients into a multi physician Internal Medicine Clinic. Verify, and obtain any and all referrals

before patient comes for there visit. Verify insurance and scan it using the All Script Systems. Prepare

patient chart two days in advanced before scheduled visit. Schedule appointment, and prepare chart for all

walk in and add on to schedule patients. Verify Medicaid, Medicare, and all other insurance using

Computer system to prepare chart for patient visits. Transfer messages from patients to nurses or doctors

for particular clinics pt

is being seen at. Also responsible for assisting patient with routing within the large clinic for other

appointments in the Cardiology department.

2004-2005 Attorney Bobbie Young, R.N., J.D. Houston, TX

LEGAL SECRETARY

Retrieve and relate messages to attorney, typing, filing, File Attorney’s correspondence with the

designated courts. Maintain excellent customer service to clients. Assist them with

appointment setting, cancellation of appointments, and collect any and all Attorney fees, at the time of

service. Maintain a log of receipts of Attorney fees.

2004-2005 Girling Health Care Services Houston, TX

PATIENT PROVIDER

Assist patient with daily living activities. Accompany pt.to all doctor visits. Assist with administration of

medications. Assist with bathing, laundry, and home cleaning.

2003-2004 Psychiatric & Family Services of Houston Houston, TX

FRONT DESK RECEPTIONIST/COLLECTIONS SPECIALIST

Posting all money collected from insurance companies, Medicare, and private pay patients using Logos

Program. Contacting commercial insurance companies in reference to payments made for WCI patients.

Negotiating prices for services rendered with the adjuster of the patient’s account. Make detailed phone

calls to verify authorization numbers for claim correcting and reprocessing. Update all demographic

information for all patients. Assist with the daily intake of psychiatric patients. Assist Therapist’s with

chart’s and Doctor’s orders.

Order medication for patients. First hand detail reports given in reference to collections process.

2001-2002 MD Anderson Cancer Center Houston, TX

SENIOR PATIENT SERVICES REPRESENTATIVE

Working with Physicians’ billing mailings, and correspondences. Correcting demographics on the IDX &

TES system. Answer heavy phones. Process payment plans. Resolve patient concerns with their billing.

Verify insurance plans and update in system. Excellent customer relation repor.

2000-2001 University of Texas-Houston OCB Houston, TX

INSURANCE SERVICES/SR. WCI SPECIALIST

Working with physician billing, mailing and correcting demographics (patient & insurance) Update and

correct edits for Medicaid, Medicare, and Blue Cross Blue Shield using the IDX system along with Tex

Med Net, DHS, and on line Blue Cross Systems. Refilling claims for processing after corrections were

made. Also experience filing electronic claims for Medicare and Medicaid. Workers Compensation

verification, set up WCI cases. Pull Medical Records for claims processing. WCI Denials. Firsthand

experience with WCI carriers for claims processing.

1999-2000 University of Texas-Houston OCB Houston, TX

PATIENT SERVICES/SENIOR PATIENT REPRESENTATIVE.

Answer heavy phone lines for customer service. Assist patients with concerns with physician billing.

Forward request for adjustments after investigation. Assist walk in patients wanting first had verification

of problem solving. Set up payment plans. Forward request to departments for corrections of clams to be

generated in system for processing.

Working with Harris County Hospital District (LBJ) account. Initial audits, denials and appeals for patient

accounts.

Education

1981-1985 Jesse H. Jones Sr. High – Graduate/No Diploma Received

05-25-1995 Received GED from State of Texas Education Agency

May 1995 Received Certificate of High School Equivalency Certificate #: 125643

Compliance Certification – Texas State Health and Safety Code, Chapters

250-253

05-08-2008 Texas Nurse’s Aide Certification: Registration #: NA08518167 Expiration: 02-2017

01-2015 CPR certifications. Expiration: 02-2017.

A LIST OF REFERENCES CAN BE PROVIDED AT YOUR REQUEST.

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