Sales Service

DAMON GARNER

**** ************ ****** #**, ********, MA 02135

E-mail: *********@*****.***

Cell: 617-***-****

Highlights: Trained on Sabre/Worldspan/Amadeus and Apollo airline reservation systems

Trained on various agency systems. Microsoft Word, Microsoft Office, Microsoft Outlook

Objective:

To work as a Travel Agent with a company that allows me the opportunity to utilize my experience and skills to grow with their organization.

Work experience:

Carlson Wagonlit Travel. Mendota Heights, MN 02/03/2014- 05/13/15

Senior international Corporate Travel Agent

Provided travel and services to our corporate specific accounts (Covidien, Ally Bank, Alstom Power). And a host of other corporate accounts as well.

Maintained and updated the appropriate customer accounts to include their personal Star Profile preferences such as seating on the aircraft, frequent flyer numbers, hotel rooms and rental car priority car types.

Utilized Sabre Red airline computer reservation system, Scripts, Internet and vendor websites to report on pricing availability. And utilized ticketing and ticketing system mask to issue and exchange tickets according to our corporate client’s needs.

Assessed needs of company and implemented improvements.

Target Travel Group. Brighton, MA 05/10/2011 - Present

Senior Corporate Travel Agent

Provided travel and services to our corporate specific accounts (WHDH Channel 7), (Florida State University), (Axis of Hope). As well as our company corporate clientele as well.

Maintained and updated the appropriate customer accounts to include their personal Star Profile preferences such as seating on the aircraft, frequent flyer numbers, hotel rooms and rental car priority car types.

Utilized Sabre airline computer reservation system, Internet and vendor websites to report on pricing availability. And utilized ticketing and ticketing system mask to issue and exchange tickets according to our corporate clients needs.

Assessed needs of company and implemented improvements.

Oct 2006-Present CIRCLES CONCIERGE INC South Boston, MA

Senior Travel Specialist

Provided travel and concierge services to various corporate and leisure clientele via incoming calls, and fulfilling their request for travel research and sales through our GDS, Internet, Vendors, sales teams, and various other travel products. Being proactive in asking for the sale and following up with all correspondence with customers. Mentoring new coworkers on my travel team. Providing new ideas to our product department to better enhance the the products that we provide to our customers.

Jun 2003-Jun 2006 TABLES OF CONTENT CATERING Boston, MA

Special Events Bartender

Managed the setting up of the bars and facilities prior to the event. Maintaining up keep of the bar. Selecting the proper beverages according to the head count attending the event. Supplying the proper mixtures and pour counts according to the state and local laws regarding Mixology.

May 2002 " Apr 2003 NATIONAL LEISURE GROUP Woburn, MA

Leisure Travel Counselor

Handled the packaging and selling of cruise and leisure travel by way of incoming phone calls and by computer, internet, and reference material. Providing cost effective alternatives and services to fit the unique needs of the customer.

Aug 2001 " Feb 2002 CARLSON TRAVEL SERVICE Burlington, MA

Senior Corporate and Leisure Travel Counselor

Directly responsible for maintaining existing stars (profiles) of corporate and leisure clientele for the (Raytheon Corporate) account. Proactive problem solving and providing assistance to customers. Listening, organizational, and communication skills being utilized at all times. Learned some back office accounting and working closely with vendors. Exceeded client expectations by delivering complex million dollar project resulting in repeat business.

Sep 1998 " Jun 2001 COPLEY TRAVEL SERVICE Boston, MA

Corporate and Leisure Travel Counselor

Provided travel packages and services to our (Earth watch) account. Built and updated the appropriate profiles and quality control of each project. Researching the most cost effective ways to service the clients requests for cruiseline, airline, hotel, and resorts. Constantly updating new products and enhancements in the travel industry via software. Reviewing airline space and utilization.

Education 1998-2000 United Travel School Clearwater,FL

Airline and Travel Career Course

Completed certified training in required fields of travel related courses.

Airline computer reservation systems / cruiseline bookings / hotel & resort training.

2009 " 2006 UMass Boston Boston, MA

Working towards degree in Sports Sciences .Expecting to graduate In 2011

• Traveled extensively on Fam Trips to the Asia/Caribbean/Costa Rica/Australia.

• U.S.M.C. 4 years as (Freight Operations Tech) Ups/Fed X type work.

• American Airlines Sabre Training School Atlanta,GA

• American Airlines Sabre Enhancement Training Woburn,MA

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