Customer Service Driver

Shawn McCoy

Hard Worker

Atlanta, GA

*******@****.*** - 770-***-****

WORK EXPERIENCE

Bus Operator

MARTA - Atlanta, GA - June 2014 to Present

Responsibilities

Obeyed traffic laws and followed established traffic and transportation procedures at all times. Shuttled

passengers to various destinations on pre-planned routes throughout Atlanta. Pre and Post trip procedures.

Accomplishments

Customer Service Impact Training Program Certified, Defensive Driving Certification from Georgia Piedmont

Technical College.

Skills Used

Great Attitude, Customer oriented, Safety minded

Mobility Bus Driver

Meals on Wheels - Atlanta, GA - April 2014 to August 2014

Responsibilities

Perform a daily pre and post trip checklist

Report any needed repairs to management

Help passengers on and off the bus safely as necessary

Maintained the vehicle in a safely manner

Drove very defensively under different traffic circumstances and or inclement weather.

Exceptional knowledge of safety practices that adhere to policy and procedures protocol.

Certified Driver Training Instructor

Taggart’s Driving School - Atlanta, GA - February 2006 to August 2013

Conduct hands on driving instruction on the road in order to help drivers understand the rules of the road and

safe operation of a vehicle. Providing feedback on student driver's ability, and assessing what skills that should

be practiced before their final driving test. Schedule students appointments for on the road drivers training.

Maintain and file student driving records. Collect funds

Delivery Driver

Pro Coaters - Lithonia, GA - November 2004 to August 2005

Delivered computer and machine parts to various companies throughout

Georgia using either a cargo van, box truck or 24 foot diesel truck.

Made daily deliveries and pickups for routine routes.

Used hand truck, dolly, and electric pallet jack for heavy loads.

Courier/Senior Call Center Agent

Federal Express - Atlanta, GA - February 2000 to November 2004

Delivered packages on a timely basis

Made 25-30 daily stops (stops ranged from residential to business)

Always made sure that the customer came first and was 100% satisfied on every stop

Maintained daily vehicle reports on assigned truck

Always kept in contact with Dispatcher for last minute changes or updates on

any existing customer.

Worked as a Service Agent assisting customers with shipping and

receiving of packages to the U.S. and international

SKILLS

CDL B License with passenger, and airbrake endorsement.

ADDITIONAL INFORMATION

Highly motivated and dedicated individual offering versatile strengths.

Capable of handling multiple responsibilities without supervision.

Possess excellent customer service skills. Efficient problem solver.

Successfully completed a Defensive Driver Course.

Certified Driving Instructor

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