Store Managemet Human Resources Operations Manageent

MICHELLE DOBLAR

Mukwonago, Wisconsin *****

********@*******.*** 262-***-****

OPERATIONS MANAGEMENT • HUMAN RESOURCES •TALENT MANAGEMENT

Workforce Leader who develops high performing team with operational knowledge and employee motivation.

Operations Leadership Recruitment & Hiring Sales & Merchandising

Motivation & Mentoring & Coaching Inventory Control &

Benefit & Compensation Liaison

Engagement Distribution

Succession Planning Budget Accountability

Union & Non Union

Employee Relations Regional Responsibilities

Collaboration

MS Word ǀ Excel ǀ PowerPoint ǀ HRIS ǀ PeopleSoft ǀ Kronos ǀ Virtual Edge

PROFESSIONAL EXPERIENCE

ROUNDY’S, Milwaukee, Wisconsin 2009 to 2015

Human Resources ǀ Area Talent Manager 2011 to 2015

Regionally responsible for (25) Retail Stores leading Store Managers, Service Operations Managers,

Department Managers and Store Leads in Employee Matters, Hiring, and Performance. Represents

over 3500 union and non-union employees with employee relations and hiring while developing these

teams through motivation and engagement by utilizing listening skills, surveys, action plans,

performance improvement plans, and satisfaction measures.

• Implemented training plans and certification process for all employees to improve employee

engagement and retention. Achieved an internal development success rate in excess of 75% and increased

employee engagement by 25%.

• Identified and led the development of High Performing Team Members each year for Succession

Planning to improve bench strength. Promoted over 120 employees in 2014 as a result of this process.

• Implemented Future Leaders Training Program including recruiting, training and coaching of

college graduates. Achieving 100% retention of management candidates placed in managerial roles.

• Directly reported to the VP of Human Resources and collaborated with the VP of Operations in areas

of concern such as investigations, harassment, and policy.

• Created new store staffing plans, processes and recruiting programs. Resulted in better staffing and

contributed to increasing customer satisfaction scores by 53%.

Store Director 2009 to 2011

Responsible for managing a high volume, unionized store including 17 Managers and 175 employees.

Planned and directed store operations, budgets, merchandizing, and P&L.

• Successfully implemented a complete store remodel of 90,000 sq. ft. facility in Milwaukee while

managing on-going daily operations.

• Initiated a culture change by leading through example, coaching, creating performance expectations

and accountability for all employees. Reduced grievances, established teamwork, increased sales and

achieved bonus eligibility.

MICHELLE DOBLAR, Page 2

WAL-MART STORES, INC., Mukwonago & Kenosha, Wisconsin 2005 to 2010

Store Manager

Provide executive leadership for 230 to 300 associates through various departments and stores turning

one under-performing store into the 2nd most profitable store in the market.

• Managed an operations budget of up to $100M focusing on sales, turns and inventory

• Opened store from ground up, including hiring and training 150 new employees, supervising store

set-up and ensuring proper ordering and merchandising of product to meet Grand Opening standards.

• Established controls and procedures, reducing shrink from over 2% to under 1%.

• Established hiring practices, talking with all potential new hires to set expectations for customer

service and job performance. Resulted in better hires, improved employee retention and improved customer

service.

• Executed merchandizing plans to achieve comp sales in 20 year old location through training DM

financials, proper ordering procedures, and better customer service. Resulted in maximum bonus for all

employees.

• Enhanced customer service ratings by directly advocating daily measurements and training staff.

• Determined sales projections and interacted with Buyer to secure and recommend precuts

resulting in better in-stock, products tailored to the customer, and less overstock in the backroom.

• Exceeded all safety and accident reduction goals eliminating “high shrink” company

classification.

• Controlled $4M in inventory while reaching and implementing an inventory management systems

to streamline processes.

• Chosen as Manager in the District to teach and implement a new cash office procedure which

resulted in adjusting schedules as well as re-training front ends in the 11 stores in the area. Worked directly

with cash office employees and assisted in the transition to become more efficient.

• Began “Shop with a Cop” at the Kenosha facility to give back to the community. Coordinated

efforts with local police department and employees.

• Store recognized for its efforts in raising money for Children’s Miracle Network.

• Determined sales projections, analyzed sales trends and interacted directly with buyers to secure

product resulting in improved sales performance.

• Recognized for ability to diagnose complex problems and execute appropriate solutions while

developing necessary associate buy in and motivating total teams

• Awarded the “Store Manager of the Year” and “Safety Store of the Year” Award.

EDUCATION AND TECHNICAL COMPETENCIES

Bachelor of Science, Business Administration Mankato State University ǀ Minnesota

Retail Management Certifications, Walton Institute of Retailing ǀ Arkansas

Top Grading Interviewing Certified

Dale Carnegie Leadership Course

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