Customer Service Security
Resume:
Eric Christopher Elder
Avenue
Jamaica, NY
11434
Mobile: 917-
************@*****.***
Education John Jay College of Criminal Justice, City
University of New York
B.A. Degree- Criminology
Graduated: May 2010
B.S. Degree- Criminal Justice
Graduated: May 2012
Work Experience Covenant House Youth Shelter
7/2014 - Present
Resident Advisor Counselor - Older Male
Crisis Ages 17 to 21
. Counsel young juveniles on the
importance of independent living
. Advise and monitor the welfare of
the youth assigned to case workers
. Monitor all youth and to keep them
out of trouble at all times
. Help youth further their education
FJC Security/Allied Barton Security
Services - JFK Airport 10/2012 - 4/2014
Airport Security Agent
. To search all vehicles before
allowing them to enter the run way
. Monitored all I.D.'s before allowing
access to any the run way
. Controlled and monitored post
security barriers
. Provided assistants and customer
service towards individuals who needed airport
directions
Department of Homeless Services
10/2009 - 6/2012
Police Officer
. Patrolled the shelter or man post as instructed and served
as a general security presence and visible deterrent to
crime and client rule infractions.
. Detected suspicious activities and watch for criminal acts
or client rule infractions at or near assigned post which
may be a threat to the property, client or employees at the
site.
. Responded to emergencies, such as medical and bomb threats.
. Followed emergency response proceedings.
Jamaica
Hospital
1/2005 - 1/2006
Security Officer
. Demonstrated effective communication and interpersonal
skills while working with internal staff and law
enforcement agencies.
. Delegated authority for the enforcement of Federal statutes
in the physical protection for all personnel and property,
the protection of the civil rights of all persons and the
preservation of a safe, secure, and peaceful environment
and protection of personal identity data.
. Created and retained case management records for all
investigations and Security Program operations.
. Responded to incidents according to hospital and
departmental policy and procedures.
. Planned and advised on security needs and problems.
. Interpreted organizational security guidelines, and issued
instruction on methods and procedures of application on
these initiatives.
. Reported health, safety, facility and security concerns.
. Wrote clear, concise and legible reports.
. Provided exceptional customer service to internal clients.
Roosevelt
Hospital
3/2003 - 11/2004
Security Officer
. Patrolled hospital facility or man post as instructed and
served as a general security presence and visible deterrent
to crime and client rule infractions.
. Detected suspicious activities and watched for criminal
acts or client rule infractions at or near assigned posts.
. Reported all incidents, accidents or medical emergencies.
. Responded to intrusions by following emergency response
procedures.
. Reported health, safety, facility and security concerns.
Jacobi
Hospital
9/2001 - 1/2003
New York City Hospital Police
. Patrolled the hospital or man post as instructed and served
as a general security presence and visible deterrent to
crime and client rule infractions.
. Detected suspicious activities and watch for criminal acts
or client rule infractions at or near assigned post which
may be a threat to the property, client or employees at the
site.
. Responded to emergencies, such as medical and bomb threats.
. Followed emergency response proceedings.
.
Unique Security
Company
7/2000 - 9/2001
Former World Trade Center - Tower 1 and 2
Customer Service Representative
. Explained and assisted in preparing forms and documents
needed for reporting requirements.
. Served as a research analysis by researching database
providing internal and external information regarding
company, and business listings.
. Served as Quality Assurance Specialist by monitoring
interviews conducted by Customer Service representatives to
evaluate strengths and weaknesses in interviewing
techniques and note taking.
. Maintained knowledge of agency policies and procedures, and
took initiative in keeping up to date on any changes.
. Screened visitors and verify authenticity of documentation
needed to pass security check points, photographing all
visitors and issuing building identification to visitors in
accordance to policy guidelines.
. Issued understanding, interpreting, and providing specific
information regarding department services or policies to
the public in person, over the telephone, or by electronic
means.
. Researched and follow-up on customer problems and responded
to questions.
. Entered data and retrieved customer information using
informational systems.
. Obtained information from customers to perform requested
task.
. Verified and reconciled computer produced reports and
records.
. Interpreted and explained policies and regulations.
Certifications
. Security Guard Training Certificate.
Date: September 24, 2005
. Training and Organization Development Excellence in
Customer Service Certificate. Date: May 14, 2004
. New York City Hospital Police Training Certificate/Security
Management Awareness Course.
Date: February 7, 2003
. Fire Safety Awareness Course Training Certificate for Peace
Officers.
Date: February 7, 2003
. 35 Hour Entry Level Peace Officer Training Certificate Law
Enforcement Training Consultant Services.
Date: February 7, 2003
. State of NY Municipal Police Training Council Weapons
Training, Other Than Firearms Certificate.
Date: October 25, 2001
Contact this candidate