Customer Service Sales

Location:

Posted:

May 20, 2015

Houston, TX 77080 **********@*******.***

Claudia Escobar

Qualifications Substantial experience and outstanding customer service skills with over

fifteen years of experience. Accustomed to working in fast paced

environment with the ability to think quickly and successfully handle

difficult clients. Excellent interpersonal skills, ability to work well with

others, in both supervisory or support staff roles. Experience in

commissioned sales and experience with sales goals; Demonstrated

leadership and assertiveness. Experience in working in a call center

environment in sales, retention and customer service.

Experience 2014-2015 Stewart Lender Services Houston, TX

Collections Call Center Associate

Perform outbound and inbound customer calls; 35-40 per hr required

Require to obtain payment or make payment arrangements on

delinquent mortgage loans

Required to obtain a minimum of 90% average on graded calls

2013-2014 Next G Communications Houston, TX

Call Center Associate

Responsible for answering customer calls, processing payments or

Maintenance on accounts

Responsible to sale additional services to customers

2011-2013 Walmart Inc. Houston, TX

Overnight stocker

Stock shelves in a timely manner and Make sure store is ready for

morning customers and employees

1997-2007 Bank of America Houston, TX

Relationship Manager / Customer Service Manager / Teller

Manage, coordinate and direct the daily operations of banking center

Resolved customer complaints

Assisted tellers in achieving sales and service goals.

Open new accounts for new and existing customers

Responsible for sales goals & making sure they are in correct product

Assisted International Private Bank customers in Call center

Process customers request over phone

Skills Bilingual in English/Spanish

Proficient in Microsoft Word, Excel, and PowerPoint