Customer Service Manager

Tess Shows

*** ********* **: Moundville, AL *****; 205-***-****

Bookkeeper-Office Manager- Assistant-Customer Service-Data Entry Manager

. Talented administrator with diverse background

. Expertise in finance, bookkeeping and billing

. Hard working, detail oriented, able to multi-task

. Customer Service Experience

. Excellent Reporting Skills

PROFESSIONAL BACKGROUND

. Provided administrative support to executives, engineers and others.

Preformed filing, faxing, coping and word processing. Created and

maintained spreadsheets.

. Carried out data entry, bookkeeping, daily billings, invoicing and

inventory control.

. Managed up to 5 phone lines, greeted customers and communicated

closely with clients and vendors. Responded to and resolved customer

issues and inquires.

. Organized travel and lodging arrangements for executives and owners.

. Coordinated conferences, including catering and business equipment set-

up.

. Reconciled and balanced daily and monthly transactions.

. Managed and submitted daily transaction totals to headquarters.

. Prepared and completed payroll for up to 60 employees. Prepared

payroll taxes and employment taxes.

. Prepared sales and use taxes for city, county and state.

. Prepared and obtained bid bonds, performance bonds and payment bonds

for construction projects.

. Prepared bids for construction projects.

EMPLOYMENT HISTORY

. Data Entry Manager- Key Staff Source- Stillman College, Tuscaloosa, AL

2012-2014

. Assistant- Office Team- Inverness Apartment Homes, Tuscaloosa, AL 2011-

2012

. Office Manager- T.K. Stanley, Inc. Tuscaloosa, AL 2006-2009

. Asst Office Manager- H & W Construction, Northport, AL 2002-2006

. Bookkeeper- Summit Pipe and Supply, Northport, AL 2001-2002

. Office Assistant- MS Funeral Directors Association, Jackson, MS 2001-

2001

. Office Manager- Gilco Contracting, Tuscaloosa, AL 2000-2001

. Office Assistant- Fair Contracting, Tuscaloosa, AL 1997-2000

EDUCATION

. Extensive course work and training in Computer Programming, Jones

County Jr. College, Ellisville, MS 1991-1993 (Associate in Applied

Sciences Degree)

COMPUTER SKILLS

. MS Word

. MS Excel

. MS Publishing

. QuickBooks Pro

. MAS 90

. Southware Accounting Software

. DataTel

. Outlook Express

. COD (Department of Education)

. FAA Access (Department of Education)

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