Customer Service Manager

Robert E. Richardson

***** ******* ***, *******, ** 832-***-****

Qualification Summary

Administrative Support professional experienced working in fast-paced environments demanding strong

organizational, technical, and interpersonal skills. Trustworthy, ethical, and discreet, committed to superior customer

service. Confident and poised in interactions with individuals at all levels. Detailed-oriented and resourceful in

completing projects, able to multi-task effectively. Capabilities Include:

• Customer Service and Relations Self-Motivated individual with an adept ability to work in groups

• Filing and Data Archiving Proficient in Microsoft Word, PowerPoint, Excel, Outlook

• Interpret & Process Reports Able to resolve internal and external customer problems successfully

Experience Highlights

Management & Supervision

• Participated in staff recruitment, hiring, training, and scheduling

• Oversaw all operations including restaurant, tire and service shop, and metallurgical lab and mill room

• Troubleshot and resolved problems

• Mediated staff disputes and handled customer complaints

Administrative Support

• Performed administrative support functions for Quality Control and Assurance department and Operations

management

• Assisted with general accounting functions; maintained journals and handled cash and credit transactions

• Provided telephone support; investigated and resolved billing problems

• Trained and supervised part-time staff and interns

Customer Service & Reception

• Orchestrated restaurant special events and registrations

• Manage customer relations and provided exemplary service to customers and clients

• Demonstrated ability to maintain composure and work efficiently in a fast- pace environment while

preserving strict confidentiality

Employment History

SR. Metallurgical Lab Technician, United States Steel Corporation, Channel View, TX

Non-Destruction Technician, Texas Steel Conversion, Houston, TX

Bartender/Trainer, Casa Ole, Houston, TX

Customer Service Rep/Driver, DHL, Houston, TX

Manager, Popeye’s Chicken, Houston, TX

Assistant Manager, Bridgestone/Firestone, Houston, TX

Education & Training

University of Phoenix, Houston, TX (01/2016)

Bachelor of Science/Business Administration

Associates of Arts/Psychology

Contact this candidate