Customer Service Representative

ZEOLA YVONNE CAREY

***** ******* ****** ***. ****

Phone: 313-***-****

Clinton Township, MI 48038 Email:

**************@*****.***

A top performing professional with over 8 years of investigative, customer

service and client relations' experience. Strong accounting background.

Exceptional audit and fraud prevention abilities. Strong grasp of multi-

departmental team cohesiveness.

PROFESSIONAL EXPERIENCE

Wayne Mediation Center 2013-2015

Dearborn, MI

Mediator

Entrusted with the assignment of resolving conflicts and disputes between

school staff and area high school students. Focused efforts on decreasing

violent incidents and lowering student suspension rates. Built

relationships that generated a community mindset.

. Lowered suspension(s) of chronic offenders.

H & R Block 2012-2013

Marine City, MI

Tax Professional

Evaluated financial information while adhering to Federal, state and local

regulations. Worked with District Management to increase Regional

recruitment efforts.

. Recordkeeping and tax return preparation expertise.

U.S. Dept. of Health/Human 2001-2012

Detroit, MI

Services

Special Agent

Pioneered new ideas for the investigation of fraudulent activities that led

to arrests and convictions. This new focus also led to the discovery of

over $100 million in fraudulent activity. Training Agent of new hires on

investigational procedures.

. Successful arrest and conviction of over 60 individuals.

. Trainee secured $20 million Federal indictment.

Internal Revenue Service 1987-1997

Detroit, MI

Tax Service Representative (TSR)/Tax Examiner

Compliance specialist of tax related accounting and complicated income

revenues. Conducted reconciliation of customer inquiries. Managed TSR

groups who were responsible for providing tax education to the public.

Excellent communication skills that are integral to income tax education

led to assignment of writer/editor of Call Center's monthly quality

assurance newsletter.

. 100% Customer Service scores garnered promotion to Regional and

National offices.

Education

Associate of Art - Accounting, Detroit College of Business, Dearborn, MI

Bachelor of Arts - International Business, Detroit College of Business,

Dearborn, MI

References: Available Upon Request

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