Customer Service Manager

Wanda Rodriguez

*** ****** ***. *****, ** *****, Mobile: 347-***-**** email: ******************@*****.***

Summary of qualifications:

● Proficient in MS Office, Word-Perfect, Excel, MYC WAY, Outlook, PDF files, Adobe & Internet

● Ability to manage and provide supervision, training, and development.

● Creative thinker utilizing best practices and standards relating to coaching and recruitment, as well as ability to

work collaboratively with team and administration.

● Ability to work with diverse clients providing proficient and efficient and centered customer service.

● Speak Fluently English and Spanish

Educational Accomplishment:

● Ashford University Bachelors in Child Development 4/2014 - 5/2018

● Castle Hill Auxiliary School, General Equivalency Diploma (G.E.D) completed 1996

Professional Background:

Case Worker, ACACIA Network Housing Inc., NYC 2011-2014

● Collected client information when Intake and Assessments were conducted

● Maintain records/charts accurate and complete as required by company policies

● Supervised and submitted client’s weekly attendance

● Conducted, filed, reported, and followed up with weekly inspections

● referred clients for appointments according to their needed services

● Assisted in book-bags, quilt, and coat drive events for clients and families.

Work Employment Program Developer, Federation and Guidance Services (FEGS) WeCARE, NYC 2002-

2010

● Worked with the welfare to work client population, placing clients in intership to suit their employment goals

● Maintained accurate and complete client records as required by law, district policies, and administrative

regulations

● Evaluate clients’ physical and mental condition based on information review

● Supervised participant’s attendance and performance at assigned internship

● Maintained professional relationship with assigned internship contacts

● Served as a liaison between client and their Case Managers, assisting with any concern

Security, Samuel Aaron International, Queens NY 2000-2002

● Scanned all employees leaving the premises to reduce shrinkage of product

● Maintained a daily log of all delivered merchandise

● Conducted routine inspections of assigned areas ensuring a safe and secure environment

Receptionist/ Clerical, Career Quest Top Temporaries Agency, NYC 1999-2000

● Answered a multi line telephone

● Complied confidential documents for the office manager as well as filed the finished reports

● Scheduled and confirmed appointments with clients on a day to day basis

References are available upon request

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