Customer Service Representative

Shametria S. Nolan

**** **** **** ****** *******, TX 77064

Phone: 832-***-**** E-Mail: ************@*****.***

S.N

Objective

Seeking full time employment in any entry-level customer service/clerical representative position in which I may

utilize my many skills and talents to help further my growth as well as that of the company's.

Experience

Kohls OCT 2014 – MAR 2015

Duties consisted of:

• Ensures that all cash handling procedures are done in accordance to policy and procedure as well as in a timely

manner. Opens, closes and balances register and records information on a balance sheet.

• Prepares funds and media for cash registers at opening and closing. Provides change for registers and collects

cash and media pick-ups. Performs register reads and resets.

• Maintains the Cash Office equipment in good operating condition. Informs Customer Service Area Supervisor of

any operating problems. Maintains a neat, clean and organized customer service area.

• Ensures prompt removal of merchandise returns and holds. Makes sure all merchandise is folded, hung, tagged

and priced appropriately before returning to the sales floor.

• Utilizes and adheres to merchandise presentation standards in regards to the 5 Basics: replenishment, signing,

sizing, clearance and clean store.

Tina Private Home Healthcare JUL 2014 – SEP 2014

Duties consisted of:

• Cooking and light house keeping

• Laundry and change of bed linens

• Bathing, dressing and grooming assistance

• Medication Reminders

• Status reporting to family

HEB Service Representative JUL 2011 – APR 2014

Processes customer transactions of goods and services while providing superior customer service.

Responsibilities includes the following:

• Provides excellent service and customer interaction

• Collects payment for customer purchases

• Demonstrates suggestive selling techniques

• Bags groceries for customers

• Monitors and manage potential front-end shrink

• Makes change and keeps an accurate till

• Answers product related questions for customers

• Ensures company food safety and sanitation expectations are achieved by following SOP's

• Packages customer purchases in the correct and efficient manner.

• Assists customers in carrying out their purchases.

• Assists customers with product questions.

• May be required to return merchandise to shelves.

• Engages the customer in appropriate discussion regarding items they are purchasing, including discussion about:

taste profile, complimentary items/side dishes, suggested preparation techniques, etc.

Skills

• Basic mathematical skills

• Good problem solving and decision making skills

• Ability to learn by different methods in an expedited manner

• Ability to maintain a high level of productivity and efficiency standards

References

References are available upon request.

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