Computer Network Manager Engineer
Resume:
William C. Wofford
Franklin, TN 37067
(601) 668 – 4626 ***************@*****.***
Objective
Seeking Position as Network Manager / Network Engineer
Experience
PreSys Data- Franklin, TN
615-***-**** Report to Business Manager: Thomas Richardson
IT Director/Manager- Large Scale WiFi Networks, 10/2014 – present
Responsible for managing, troubleshooting and turning up large scale WiFi deployments and installations in
venues such as Malls, Outlet Shopping Centers, etc. Responsibl e for directing, managing, and supporting WiFi
engineers and Technicians both remotely and on site- provisioning Motorola WiNG, Cisco WiFi, and Meraki
installations utilizing fiber optic and Cisco backbone technology at over 20 properties nationwide.
Accomplishments/ include:
Personally coordinate the deployment and final turn-up of over a dozen Malls and Shopping Centers
Supervise the provisioning of most of the Access Points, switches and WiFi routers in pre deployment
Solved a major DHCP problem at a location where the property was divided by physical barriers
Act as Technical Liaison between PreSys Data and Simon Properties, our largest client
Define the standards used for documenting network connectivity at the deployment properties
Set up the PreSys Data NOC (SolarWinds, Cisco Prime, video wall, etc.)
Set up and updated the Motorola Air Defense Security Platform (ADSP), and custom reporting
Resolve licensing issues across several deployment platforms
Diagnose a variety of WiFi connection issues to their root cause, and implement corrections as needed
Design administer and maintain company servers and Active Directory (Win Server 2012)
SMS InfoComm- Grapevine, TX
972-***-**** Supervisor: Robb Mueller
Supervisor- HP Laptop Computer Repair, 11/2013 – 10/2014
Responsible for managing and supporting over 50 Laptop Computer Repair Technicians in all phases of repair.
Responsible for generating Microsoft Excel reports and pivot tables to rapidly track progress of units under
repair, managing hourly employee time and attendance, providing technical solutions to the repair technicians,
managing flow of product from receiving to repair, QC, and final shipping, also resolving problems that would
otherwise inhibit the Turn-Around-Time for the product and SLA.
Assisted upper management in streamlining repair process to improve TAT
Resolved bottlenecks between repair depot and shipping department
Worked with a team to improve the physical workflow for high volume repairs
Worked with HP liaisons to improve Customer Satisfaction and reduce repeat returns
AbovePoint Technologies- Carrollton, TX
214-***-**** Supervisor: Alex Morrow, Owner
Systems Engineer, 09/2013 – 11/2013
Responsible for supporting infrastructure and computer systems of client networks by remot e connection and on
site service. Duties include diagnosis and repair of Microsoft 2003 and 2008 Servers, AdTran network
appliances and VoIP phone systems. Tasks range in scope from routine maintenance and installation, to
troubleshooting and repair as well. Lab Tech and ConnectWise software was used for remote access and
documentation of work done.
Chamberlain-Hunt Academy, Port Gibson, MS (No Longer in Operation)
601-***-**** Contact: Keith Fraley, Interim President
Information Technology Coordinator, 02/2005 – 04/2013
Responsible for supporting Computer network design, setup, maintenance, troubleshooting, and repair of
desktop and laptop computers, computer imaging, repair and adjustment of the Cisco network gear: VoIP phone
system and call manager, Wi-Fi manager and system, Cisco 3750G switches, installation of 2 Cisco 1912
routers for internet access for t-1, and later an x10 system. Also building, setting up and maintaining several
Microsoft 2003 and 2008 Servers.
Texas Engineering Extension Service (TEEX), Texas A&M University System
877-***-**** Contact: Pat (James) Wallace or Dr. Katrina Smith
Contract Instructor 2002 - 2005
Responsible for authoring and presenting course curriculum in electronics technology, for industrial clients suc h
as Texas Instruments and Samsung.
Texas Engineering Extension Service (TEEX), Texas A&M University System
Instructor, Project Coordinator 1986 - 2001
Responsible for authoring and presenting course curriculum in: electronic technology, computer maint enance
and repair and LAN technology. Authored, taught, sold and managed an extensive course curriculum in
electronics and communications for Southwestern Bell Telephone conducted in Abilene, TX and 16 other
locations throughout Texas and Kansas, as well as an electronic assembly curriculum in F-16 wiring, soldering,
and PC board assembly for General Dynamics in Abilene, TX.
Education
University of Arizona, Tucson, AZ, 1980-1981 (attended)
Major: Electrical Engineering
Institute of Electronic Science (IES-TEEX)
Associates equivalent in Electronics Technology (4th in class with Honors), 1986
Certifications
• A+ Certification
• Certified Network Administrator (CNA) – 1997 (expired)
• Microsoft Certified Professional (MCP) - 1998 (expired)
• Microsoft Certified Trainer (MCT) - 1998 (expired)
William Wofford Resume p2
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