William C. Wofford

***** ******** ***

Franklin, TN 37067

(601) 668 – 4626 acpr1q@r.postjobfree.com

Objective

Seeking Position as Network Manager / Network Engineer

Experience

PreSys Data- Franklin, TN

615-***-**** Report to Business Manager: Thomas Richardson

IT Director/Manager- Large Scale WiFi Networks, 10/2014 – present

Responsible for managing, troubleshooting and turning up large scale WiFi deployments and installations in

venues such as Malls, Outlet Shopping Centers, etc. Responsibl e for directing, managing, and supporting WiFi

engineers and Technicians both remotely and on site- provisioning Motorola WiNG, Cisco WiFi, and Meraki

installations utilizing fiber optic and Cisco backbone technology at over 20 properties nationwide.

Accomplishments/ include:

Personally coordinate the deployment and final turn-up of over a dozen Malls and Shopping Centers

Supervise the provisioning of most of the Access Points, switches and WiFi routers in pre deployment

Solved a major DHCP problem at a location where the property was divided by physical barriers

Act as Technical Liaison between PreSys Data and Simon Properties, our largest client

Define the standards used for documenting network connectivity at the deployment properties

Set up the PreSys Data NOC (SolarWinds, Cisco Prime, video wall, etc.)

Set up and updated the Motorola Air Defense Security Platform (ADSP), and custom reporting

Resolve licensing issues across several deployment platforms

Diagnose a variety of WiFi connection issues to their root cause, and implement corrections as needed

Design administer and maintain company servers and Active Directory (Win Server 2012)

SMS InfoComm- Grapevine, TX

972-***-**** Supervisor: Robb Mueller

Supervisor- HP Laptop Computer Repair, 11/2013 – 10/2014

Responsible for managing and supporting over 50 Laptop Computer Repair Technicians in all phases of repair.

Responsible for generating Microsoft Excel reports and pivot tables to rapidly track progress of units under

repair, managing hourly employee time and attendance, providing technical solutions to the repair technicians,

managing flow of product from receiving to repair, QC, and final shipping, also resolving problems that would

otherwise inhibit the Turn-Around-Time for the product and SLA.

Assisted upper management in streamlining repair process to improve TAT

Resolved bottlenecks between repair depot and shipping department

Worked with a team to improve the physical workflow for high volume repairs

Worked with HP liaisons to improve Customer Satisfaction and reduce repeat returns

AbovePoint Technologies- Carrollton, TX

214-***-**** Supervisor: Alex Morrow, Owner

Systems Engineer, 09/2013 – 11/2013

Responsible for supporting infrastructure and computer systems of client networks by remot e connection and on

site service. Duties include diagnosis and repair of Microsoft 2003 and 2008 Servers, AdTran network

appliances and VoIP phone systems. Tasks range in scope from routine maintenance and installation, to

troubleshooting and repair as well. Lab Tech and ConnectWise software was used for remote access and

documentation of work done.

Chamberlain-Hunt Academy, Port Gibson, MS (No Longer in Operation)

601-***-**** Contact: Keith Fraley, Interim President

Information Technology Coordinator, 02/2005 – 04/2013

Responsible for supporting Computer network design, setup, maintenance, troubleshooting, and repair of

desktop and laptop computers, computer imaging, repair and adjustment of the Cisco network gear: VoIP phone

system and call manager, Wi-Fi manager and system, Cisco 3750G switches, installation of 2 Cisco 1912

routers for internet access for t-1, and later an x10 system. Also building, setting up and maintaining several

Microsoft 2003 and 2008 Servers.

Texas Engineering Extension Service (TEEX), Texas A&M University System

877-***-**** Contact: Pat (James) Wallace or Dr. Katrina Smith

Contract Instructor 2002 - 2005

Responsible for authoring and presenting course curriculum in electronics technology, for industrial clients suc h

as Texas Instruments and Samsung.

Texas Engineering Extension Service (TEEX), Texas A&M University System

Instructor, Project Coordinator 1986 - 2001

Responsible for authoring and presenting course curriculum in: electronic technology, computer maint enance

and repair and LAN technology. Authored, taught, sold and managed an extensive course curriculum in

electronics and communications for Southwestern Bell Telephone conducted in Abilene, TX and 16 other

locations throughout Texas and Kansas, as well as an electronic assembly curriculum in F-16 wiring, soldering,

and PC board assembly for General Dynamics in Abilene, TX.

Education

University of Arizona, Tucson, AZ, 1980-1981 (attended)

Major: Electrical Engineering

Institute of Electronic Science (IES-TEEX)

Associates equivalent in Electronics Technology (4th in class with Honors), 1986

Certifications

• A+ Certification

• Certified Network Administrator (CNA) – 1997 (expired)

• Microsoft Certified Professional (MCP) - 1998 (expired)

• Microsoft Certified Trainer (MCT) - 1998 (expired)

William Wofford Resume p2

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