Customer Service Manager
Resume:
CHANEL OLIVIA NANNEY
POQUOSON, VIRGINIA 23662
**************@*****.***
PROFILE
I am a capable, energetic, and ambitious young woman with six years experience in internal marketing and finance and an additional twelve years of reputable service in the food and beverage industry. I thrive in competitive, high-volume workplaces utilizing effective communication and problem solving skills to complete all tasks efficiently. I have continuously built strong customer relationships while consistently up-selling and meeting goals. My experience processing legal documents, repossessions, collections, and banking give me the confidence that I have the complete ability to handle all customer issues.
EXPERIENCE
Mercedes Benz of Virginia Beach (October 2014-Present)
Virginia Beach, Virginia- Customer Service and Automotive Cashier
Daily duties included within the service department: scheduling appointments in person and over the phone, knowledge of ADP system, repair orders, cashiering, deposits, XTime software system, NetStar 4 system, loaner agreements, rentals, rental pre-deliveries, closing service and parts invoices, knowledge of maintenance schedule and services, receiving, posting, and processing payments, balancing money drawer, researching recalls on vehicles, and verifying insurance.
Tidewater Finance Company (August 2013-January 2014)
Virginia Beach, Virginia- Internal Marketing and Dealer Development Representative
Daily duties included creating meaningful and professional relationships with independent, self-employed, and franchise dealerships nationwide promoting sub-prime business and Open Chapter 7 Bankruptcy, completing packages to sign up new dealers, terminating dealers, promoting incentives, attending marketing meetings to invest in ideas for future marketing campaigns, constant follow-up with dealers to capture deals, managing the states of North Carolina, Minnesota, Missouri, Indiana, Wisconsin, Iowa, Oklahoma, Nebraska, Arizona, and Florida.
Rick Hendrick Cadillac (April 2013-August 2013)
Norfolk, Virginia- Finance and Insurance Manager
Daily duties included conducting disclosures (Virginia and North Carolina) for delivered vehicles, processing purchase orders, face-to-face interaction with customers, presenting and up-selling aftermarket products such as GAP, warranties, LoJack, and Car Care products, DealerTrack and RouteOne experience, Reynolds and Reynolds software experience, completing bank packages for funded deals, verifying insurance, and communicating with prime and sub-prime lenders, and assisting human resources with interviewing new employees.
Hooters of Virginia Beach/Norfolk (July 2011-April 2013) (December 2013-February 2014)
Virginia Beach, Virginia -waitress, bartender, hostess, food runner, bar back
Daily duties included cash handling, customer service, taking orders, meeting goals, up-selling, placing liquor orders with ABC
Norfolk Assembly Employees (N.A.E.) Federal Credit Union (January 2009-February 2011)
Chesapeake, Virginia- Call Center Specialist, Teller, Collections Representative, Repossessions Coordinator
Daily duties included cash handling, loan modifications, insurance claims, processing payments, vehicle titles, contacting in-state and out-of-state towing and repossession companies, skip tracing, garnishments, liens, bankruptcies, calling customers, and discussing payment options face to face.
Montero’s Restaurant, Bar, and Catering (March 2007- July 2009)
Elizabeth City, North Carolina -waitress, bartender, food expeditor, hostess, food runner, caterer
Daily duties included cash handling, customer service, taking orders, up-selling, catering on and off site
Applebee’s Restaurant, Bar and Grill (February 2005- March 2007)
Elizabeth City, North Carolina -waitress, food expeditor, food runner, hostess.
Daily duties included cash handling, customer service, taking orders, up-selling
Track One Restaurant (January 2001- December 2004)
Camden, North Carolina -busgirl, hostess, food runner
Daily duties included cash handling and customer service
EDUCATION
Camden County High School (2000-2004)
College of the Albemarle (2004-2006)
REFERENCES
Khristina Donner General Manager of Hooters of Virginia Beach 757-***-****
Shannon Napier Assistant Collections Manager at N.A.E. Federal Credit Union 757-***-****
Dejah Kidd Coworker at Hooters of Virginia Beach 757-***-****
Taylor Sawin Administrative Assistant at United States Navy/Friend 618-***-****
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