Human Resources Health Care
Resume:
K A R E N C R O S S
** *** ****** **, *********, MN 55964
************@*****.***
0BQUALIFICATIONS SUMMARY
Motivated and Dynamic Manager with Several Years of Experience and a Proven
Track Record of Success.
PROFESSIONAL EXPERIENCE
Maple Manor Health Care and Rehabilitation ~ Rochester, MN August 2014
to Present
Human Resources Director
. Work with department managers to plan and identify recruitment strategies
to fill vacant positions. Oversee staffing functions to ensure legal
requirements are met.
. Develop staffing models for proven success to the bottom line.
. Work as a strategic partner on developing and implementing new processes
and procedures to support a more efficient workflow.
. Implemented a new scheduling system to create a block scheduling process.
. Identify legal requirements and government reporting regulations that may
affect the human resources functions and ensure policies, procedures, and
reporting are in compliance.
. Handle investigations of reported possible residents' abuse to ensure
compliance with policies and procedures as well as state and federal laws
on Vulnerable Adults.
. Manage and maintain employee related information such as job
descriptions, unemployment claims and concerns, workers compensation,
insurance information, OSHA records and safety trainings, safe driver
program and leave records.
. Consult with and advise department managers on human resources practices
to include employment, retention, employee relations, performance
management, personnel policy interpretation, classification and
compensation, and staff training and development.
. Review training records, coordinate and facilitate all trainings to
ensure compliance with policies and procedures and the health care
standards.
. Update, create and implement new policies and procedures to meet the
needs of the business.
. Respond to inquiries regarding policies, procedures, and programs.
. Plan and conduct new employee orientation.
. Analyze wage and salary reports and data to determine competitive
compensation plan.
. Develop and review position descriptions.
. Manage and maintain all human resources related files.
. Prepare and submit government-mandated reports.
Volunteers of America-The Homestead at Rochester ~ Rochester, MN June
2013 to August 2014
Human Resources Manager
. Work with department managers to plan and identify recruitment
strategies to fill vacant positions. Oversee staffing functions to
ensure legal requirements are met.
. Work as a strategic partner on developing and implementing a corporate
on-boarding and recruitment process
. Identify legal requirements and government reporting regulations that
may affect the human resources functions and ensure policies,
procedures, and reporting are in compliance.
. Handle investigations of reported possible residents' abuse to ensure
compliance with policies and procedures as well as state and federal
laws on Vulnerable Adults.
. Manage and maintain employee related information such as job
descriptions, unemployment claims and concerns, workers compensation,
insurance information, OSHA records and safety trainings, safe driver
program and leave records.
. Consult with and advise department managers on human resources
practices to include employment, retention, employee relations,
performance management, personnel policy interpretation,
classification and compensation, and staff training and development.
. Review training records, coordinate and facilitate all trainings to
ensure compliance with policies and procedures and the health care
standards.
. Partner with department heads and management teams to ensure
compliance of a union contract. Maintain open communications with
union leaders to resolve issues as they arise.
. Respond to inquiries regarding policies, procedures, and programs.
. Plan and conduct new employee orientation.
. Analyze wage and salary reports and data to determine competitive
compensation plan.
. Develop and review position descriptions.
. Manage and maintain all human resources related files.
. Prepare and submit government-mandated reports.
Post-Bulletin ~ Rochester, MN May 2008 to
June 2013
Human Resources Representative
. Coordinate the daily administration of the company's benefit program
to include health, dental, life insurance, long term disability
insurance, flexible spending programs and COBRA.
. Identify and evaluate issues and make recommendations regarding the
plan design or its administration.
. Plan and organize the open enrollment process, develop enrollment
materials and coordinate the enrollment process to ensure timely and
accurate open enrolment completion.
. Manage and organize Wellness Management Program in cooperation with
Mayo Clinic and Olmsted Medical Center.
. Maintain and manage all employee related information.
. Plan and conduct recruitment of all open positions; coordinate with
department managers and ensure State and Federal laws are adhered to.
. Oversee, manage, and coordinate trainings of all employees.
. Work as a strategic partner on developing and implementing an online
time keeping system.
. Interpret benefits and claim issues, respond to employees' inquiries
regarding their insurance coverage.
. Review employee benefit eligibility, prepare benefit packets and
conduct orientation.
. Establish policies and procedures to ensure appropriate coordination
and monitoring of benefit enrollment and eligibility.
. Review benefit completed enrollment forms and coordinate with the
finance department on recording of premiums and other deductions.
. Research benefit plans, gather, and analyze data, identify trends,
prepare reports, and make recommendations to management.
. Manage the human resources filing systems and ensure confidentiality
guidelines are adhered to.
. Prepare and submit government-mandated reports.
EDUCATION & TRAINING
Concordia University ~ St, Paul, MN
Graduate Degree in progress.
Concordia University ~ St, Paul, MN
Bachelor of Arts in Human Resources Management
Continuing Education and Professional Development
. HRIS ~ ABRA, Ultipro, ADP
. Online Training Program ~ Relias Learning, Health Care Academy
. Internet and email use
. Microsoft Word, Excel and Power Point
. Use of graphics, scanner, digital photo editing and video DVD
recording
PHR Certificate
In progress
CIVIC LEADERSHIP & ACHIEVEMENTS
Member: Society for Human Resources Management (SHRM)
Member: Healthcare Human Resources Association of Minnesota (HHRAM)
Member: Rochester Human Resources Association (RHRA)
Board Member: Rochester Human Resources Association
Member: Olmsted County Wellness Coalition
Mentor: United Way Employee Campaign Coordinators
United Way 2010 Employee Campaign Coordinator of the Year for Olmsted
County
United Way Campaign ~ Most Improved Campaign 2008
Marketing and Communications Committee Chair ~ United Way "Power of the
Purse" 2009-2011
Vice President ~ Military Health Services Auxiliary Board from 1996-1998
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