K A R E N C R O S S

** *** ****** **, *********, MN 55964

HO507-***-****

acpr0p@r.postjobfree.com

0BQUALIFICATIONS SUMMARY

Motivated and Dynamic Manager with Several Years of Experience and a Proven

Track Record of Success.

PROFESSIONAL EXPERIENCE

Maple Manor Health Care and Rehabilitation ~ Rochester, MN August 2014

to Present

Human Resources Director

. Work with department managers to plan and identify recruitment strategies

to fill vacant positions. Oversee staffing functions to ensure legal

requirements are met.

. Develop staffing models for proven success to the bottom line.

. Work as a strategic partner on developing and implementing new processes

and procedures to support a more efficient workflow.

. Implemented a new scheduling system to create a block scheduling process.

. Identify legal requirements and government reporting regulations that may

affect the human resources functions and ensure policies, procedures, and

reporting are in compliance.

. Handle investigations of reported possible residents' abuse to ensure

compliance with policies and procedures as well as state and federal laws

on Vulnerable Adults.

. Manage and maintain employee related information such as job

descriptions, unemployment claims and concerns, workers compensation,

insurance information, OSHA records and safety trainings, safe driver

program and leave records.

. Consult with and advise department managers on human resources practices

to include employment, retention, employee relations, performance

management, personnel policy interpretation, classification and

compensation, and staff training and development.

. Review training records, coordinate and facilitate all trainings to

ensure compliance with policies and procedures and the health care

standards.

. Update, create and implement new policies and procedures to meet the

needs of the business.

. Respond to inquiries regarding policies, procedures, and programs.

. Plan and conduct new employee orientation.

. Analyze wage and salary reports and data to determine competitive

compensation plan.

. Develop and review position descriptions.

. Manage and maintain all human resources related files.

. Prepare and submit government-mandated reports.

Volunteers of America-The Homestead at Rochester ~ Rochester, MN June

2013 to August 2014

Human Resources Manager

. Work with department managers to plan and identify recruitment

strategies to fill vacant positions. Oversee staffing functions to

ensure legal requirements are met.

. Work as a strategic partner on developing and implementing a corporate

on-boarding and recruitment process

. Identify legal requirements and government reporting regulations that

may affect the human resources functions and ensure policies,

procedures, and reporting are in compliance.

. Handle investigations of reported possible residents' abuse to ensure

compliance with policies and procedures as well as state and federal

laws on Vulnerable Adults.

. Manage and maintain employee related information such as job

descriptions, unemployment claims and concerns, workers compensation,

insurance information, OSHA records and safety trainings, safe driver

program and leave records.

. Consult with and advise department managers on human resources

practices to include employment, retention, employee relations,

performance management, personnel policy interpretation,

classification and compensation, and staff training and development.

. Review training records, coordinate and facilitate all trainings to

ensure compliance with policies and procedures and the health care

standards.

. Partner with department heads and management teams to ensure

compliance of a union contract. Maintain open communications with

union leaders to resolve issues as they arise.

. Respond to inquiries regarding policies, procedures, and programs.

. Plan and conduct new employee orientation.

. Analyze wage and salary reports and data to determine competitive

compensation plan.

. Develop and review position descriptions.

. Manage and maintain all human resources related files.

. Prepare and submit government-mandated reports.

Post-Bulletin ~ Rochester, MN May 2008 to

June 2013

Human Resources Representative

. Coordinate the daily administration of the company's benefit program

to include health, dental, life insurance, long term disability

insurance, flexible spending programs and COBRA.

. Identify and evaluate issues and make recommendations regarding the

plan design or its administration.

. Plan and organize the open enrollment process, develop enrollment

materials and coordinate the enrollment process to ensure timely and

accurate open enrolment completion.

. Manage and organize Wellness Management Program in cooperation with

Mayo Clinic and Olmsted Medical Center.

. Maintain and manage all employee related information.

. Plan and conduct recruitment of all open positions; coordinate with

department managers and ensure State and Federal laws are adhered to.

. Oversee, manage, and coordinate trainings of all employees.

. Work as a strategic partner on developing and implementing an online

time keeping system.

. Interpret benefits and claim issues, respond to employees' inquiries

regarding their insurance coverage.

. Review employee benefit eligibility, prepare benefit packets and

conduct orientation.

. Establish policies and procedures to ensure appropriate coordination

and monitoring of benefit enrollment and eligibility.

. Review benefit completed enrollment forms and coordinate with the

finance department on recording of premiums and other deductions.

. Research benefit plans, gather, and analyze data, identify trends,

prepare reports, and make recommendations to management.

. Manage the human resources filing systems and ensure confidentiality

guidelines are adhered to.

. Prepare and submit government-mandated reports.

EDUCATION & TRAINING

Concordia University ~ St, Paul, MN

Graduate Degree in progress.

Concordia University ~ St, Paul, MN

Bachelor of Arts in Human Resources Management

Continuing Education and Professional Development

. HRIS ~ ABRA, Ultipro, ADP

. Online Training Program ~ Relias Learning, Health Care Academy

. Internet and email use

. Microsoft Word, Excel and Power Point

. Use of graphics, scanner, digital photo editing and video DVD

recording

PHR Certificate

In progress

CIVIC LEADERSHIP & ACHIEVEMENTS

Member: Society for Human Resources Management (SHRM)

Member: Healthcare Human Resources Association of Minnesota (HHRAM)

Member: Rochester Human Resources Association (RHRA)

Board Member: Rochester Human Resources Association

Member: Olmsted County Wellness Coalition

Mentor: United Way Employee Campaign Coordinators

United Way 2010 Employee Campaign Coordinator of the Year for Olmsted

County

United Way Campaign ~ Most Improved Campaign 2008

Marketing and Communications Committee Chair ~ United Way "Power of the

Purse" 2009-2011

Vice President ~ Military Health Services Auxiliary Board from 1996-1998

H

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