Customer Service Representative

Location:

Posted:

May 20, 2015

Diana Dean

*************@*****.***

SUMMARY:

Service professional with over 40 years in Customer Service and

Collections, which afforded me the opportunity to engage in problem -

solving activities, work with people to resolve problems-reconcile

delinquent accounts and acquire management skills.

Flag Star Bank

5151 Corporate Drive

Troy, Michigan 48098

02/2009-09/20/13

Counseled and collected funds from borrowers 30 days plus

delinquent. Advised the borrower of other alternatives to foreclosure,

such as loss mitigations options, approved by FHA, VA, FNMAE, FLMHC set up

borrowers on payment plans approved by investors of the bank. Recommend

loans for foreclosures for borrowers who have exhausted all other options.

Also I clearly followed the Fair Debt Act, when communicating with any

borrowers or clients.

Wayne State University Physicians

Detroit, Michigan

04/2000 - 04/2008

Customer Service and Collections, engaged in problem solving relating to

customer billing problems, insurance verifications, payment arrangements

and financial assistance. Helped reduced account receivables by insuring

all insurance information was correct and billed correctly.

Botsford General Hospital

Farmington Hills, Michigan

1997 - 2000

Handled all incoming inquiries from patients and insurance

companies. Edited and obtained missing insurance information to ensure

claims were processed correctly. Acted as liaison between patients and

insurance companies to identify and resolved problems that prevented claim

to be paid. Reduced account receivables in an expeditious and

efficient manner that caused me to use functions related to processing,

distribution, and follow-up to patient account.

EDUCATION: Wayne County Community College-General Studies, Adult

Education, Medical Billing, Osborne High School, -Graduated