Customer Service Sales

C E C I L I A C AR M O NA

***** *********** **.

HOUSTON, TX 77082

(832) 235- 5433 Cell

cecycarmona1122@gmai l.com

OBJ E C T IVE T o gain emp lo ymen t wit h a p r og r essive fir m wh o will ap p r ecia t e my h ar d

wor k, st r on g d ed icat ion, wor k et h ic an d excellen t cler ica l sk ills.

HI GHL I GHT S OF A proven team play er with over 14 years of extensive exp erien ce as a Customer

QUAL IF I CAT IONS Service Represen tativ e. Streng ths inclu de motivation al lead ership and effecti ve

written and oral skills. Committed to main tainin g quality and efficiency, and

the ability to functio n extremely well in a pressure-packed env ironment

P R OF E SSI ONAL E XP ER IE NCE

L u min ess Air Dir ect Quality Control, July 201 3 to Present

St affor d, T X

M ak ing su re th at p ro d u cts man u factu red meet certain q u ality stan d ard s an d are safe to sell

V isu ally in sp ect o r man u ally test p ro d u cts fo r its in tend ed u se, b efo re, d u rin g o r after th e

man u factu ring p ro cess

Ru n an d mo n ito r in sp ectio n eq u ip men t, as w ell as reco rd an d an alyze q u ality d ata

K eep a reco rd o f p ro b lems an d sen d d efective p ro d u cts b ack fo r rep air.

Hilt on Hou st on W est C h ase Reservatio ns/Group coo rdinator, October 20 08 to July 20 13

Hou st on, T X

M ak ing su re sales team meets targ ets

Pro v id e rep o rts fo r sales d irecto r

Particip ate in h o tel p ro mo tion al activities

G ain stro n g relatio nsh ips w ith cu sto mers, g u ests, an d team

M ak e su re g ro u p ev en t memb er ’n eed s are met

s

Co o rd in ate w ith g ro u p ev en ts o f mo re th an 7 5 p eo ple

Fro n t D esk, Jan u ary 2 0 08 to O ctob er 2 0 08

Cu sto mer Serv ice

Ch eck-in an d ch eck -o uts o f th e d ay b y d ay

Ph o n e man ag emen t: tran sferr ed calls, man ag ed mu ltiple lin es,etc.

Tak e p ay men ts

M C S I n su r an ce Customer Service Represen tativ e, June 2 007 to December 200 7

Hou st on, T X

Perf o rms d aily d u ties as a recep tion ist: en su res p ro p er ro u ting o f calls, messag e d eliveries, an d

o ffice ad min istratio n

Pro cess q u ote req u ests fo r au tomo b ile, h o me, an d b u siness

M an ages in -o ffice p remiu m p ay men ts v ia cash o r ch eck an d p ro cess b an k d ep osits

C R OSSL AND ST UDI OS Front Desk Supervisor, Febru ary 2 006 to April 200 7

Hou st on, T X

M an aged th e d ay -to -d ay ad min istrativ e o p eration o f th e p ro p erty

Pro cessed in comin g reserv atio n req u ests, assisted cu sto mers w ith d iscrep an cies an d o th er

co mfo rt issu es; p ro cessed p ay men ts v ia cash, ch eck, an d cred it card

M an aged clean in g staff o f 6 an d en su red u n its w ere 1 00 % read y fo r o ccu pan cy

C APST ONE M OR T GAGE Reception ist and Broker Assistant, Febru ary 20 05 to January 20 06

Hou st on, T X

Perf o rmed th e d u ties o f b o th recep tion ist an d b ro k er assistan t

A s a recep tion ist, en su red all in comin g calls w ere co rrectly ro u ted an d all messag es d elivered .

In ad d itio n, man ag ed th e d ay -to -d ay ag en da o f th e h ead b ro k er

A s a b ro k er assistan t, p ro cessed h o me lo an ap p licatio n s; th is in clud ed en su rin g an d v erify in g all

p ro v ided in fo rmatio n w as accu rate an d ran cred it ch eck rep o rts

Perf o rmed miscellan eo u s ad min istrativ e d u ties in su p p ort o f man ag emen t p ro jects

SI E RR A M ANAGE M ENT, F or t W or t h, T X - Assistant Property Manager, August 20 03 to Febru ary 2 004

C OAST AL C ONCR E TE, Blu fft on, SC - A cco un ts Pay ab le Clerk, Ju ly 19 9 9 to O ctob er 2 0 00

YE S C L EANE R S, Ocean sid e, C A - Cu sto mer Serv ice Rep resen tativ e, Ju n e 1 9 95 to D ecemb er 19 9 7

W E INE R’ C OR P ., Hou st on, T X - Cu sto mer Serv ice Rep resen tativ e, Jan u ary 1 9 93 to D ecemb er 1 99 4

S

E DUC AT I ON H igh Sch o o l D iplo ma, Mira Co sta Co lleg e, O ceansid e, CA (1 9 97 )

SKI L L S Bilingual (can speak, read and write Span ish), efficient in the use of MS Office 201 0 (Word, Outlook),

E-Mail, and Internet

R E F ER E NC ES A v ailab le U p on Req u est

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