Customer Service Manager

Brent D. Ledbury

*** ******* **

Hudson, WI *****

Cell: 651-***-****

E-mail: acpqyr@r.postjobfree.com

EXECUTIVE SUMMARY

Customer and quality focused Operations Manager that is passionate about

delivering results that drive operational process, productivity,

efficiency, and bottom-line improvements. Wide breadth of experience in

lean transformation, leadership development, standard work, performance

measurement, and scrap reduction.

WORK EXPERIENCE

Scientific Molding Corporation; Somerset/Amery, WI (1/13 - Present)

Focus Factory Manager - Assembly

. Manage contract production for full medical devices for major

Medical OEM's with Profit and Loss accountability and overall

responsibility for scheduling, purchasing, and customer service

. Collaborate with sales and engineering to present proposals to

prospective customers

. Led single piece flow kaizen that reduced square footage by 30% and

increased productivity greater than 20%.

. Drove quality and ownership through the use of Leader Standard Work

with leads and supervisors.

Production Manager - Silicone

. Manage production operations for silicone molding to exceed customer

quality expectations and delivery requirements

. Achieved 100% On Time Delivery for multiple months-1st time for all

molding facilities in network

. Improved multiple performance metrics in first 6 months - Doubled

gross profit, reduced OH costs by 27%, and reduced labor costs by

33%

. Assisted the engineering and supervision teams to reduce scrap

reject rates from 11% to 4.7%

. Facilitated redeveloping the structure of the production org chart

to develop operators by identifying key roles and further defining

their duties

. Championed efforts to implement lean manufacturing into silicone

through the use of Leader Standard Work, Kanbans, and 6S.

. Increased full time operator staffing levels from 45% to 77%

. Reduced operator missed detections from 79/month to 10/month

substantially reducing rework/MRB labor needs

. Reduced number of CAPA's and complaints associated with silicone

molding

. Lead development of production supervisors

Boston Scientific; St. Paul, MN (7/09 - 1/13)

Sr. Production Supervisor

. Direct 53 product builders in New Product Excellence( NPE) assembly

lines to ensure rapid development of next generation products

through the use of lean manufacturing tools

. Drove results of the NPE assembly lines that have resulted in 1.3

million dollars of budgeted labor savings while doubling the line

capacities

. Lead weekly schedule meetings for NPE lines focused on ensuring

completion and prioritization of special work orders (SWO's) based

on current assembly line capacities to meet product engineering

demand

. Achieved Lean Leader recognition at St. Paul site. Mentored a lead

operator and a lean specialist to become the 1st direct labor

employees to achieve lean leader status at the St. Paul site

. Successfully transitioned two projects from manual to automated

assembly processes without impacting customer demand

. Rebalanced the Tachy lead assembly line to eliminate the requirement

of a 2nd shift

. Led a value stream mapping event of the extrusion area which created

projects to reduce 60% of the labor content required for that area

. Participated in eight separate kaizen events increasing productivity

by 47%, decreasing throughput by 20%, and decreasing builder errors

by 50% to drive our core 5 metrics forward

. Reduced High Risk ergonomic scores on Brady lead line by 42%

. Led cross site audit resolution for work order process ensuring the

processes met FDA requirements

GE Healthcare; Madison, WI (1/05 - 7/09)

Production Team Leader - Vaporizers

. Direct 37 union team members in medical device assembly ensuring

production goals are obtained for the business unit

. Led Auto-tester lean event which reduced inventory by 36%, floor

space by 39%, ergonomic risk factors by 38%, and improved lead time

by 22%

. Co-led lean team for electronic vaporizer which reduced WIP

inventory by 78% in the area, created standard WIP, and planned all

stations below new takt time

. Streamlined vaporizer configuration with team members which reduced

work in process by 67%, floor space by 46%, cycle time by 27%, and

the risk of drug exposure to employees

. Member of lean team for vaporizer main line which reduced cycle time

by 46%, implemented single piece flow removing $12,000 of inventory

work in process, and reduced floor space by 33%.

. Participated on lean teams focused on Raw to Rip inventory

supermarket model (first in facility), single piece flow, 2D bar-

coding, 5S, two bin replenishment, and poke yoke part bin sizes.

. Maintained level manpower with a 35% increase in vaporizer

production and two new product introductions

. EHS Team Leader for High Risk Operations at the Madison facility

taking score from 0.2 to 5.0

John Deere Horicon Works; Horicon, WI (1/00- 1/05)

Manufacturing Engineer - Stamping

. Provided production with engineering support related to safety,

quality, and delivery. Supported all Industrial Engineering

functions related to the stamping operations

. Optimized the strokes per minute on a 1000 ton press for a new coil

feeder which will produce a savings of over $300,000 annually

. Updated incentive standards for laser upgrade for a 28% overall

standard improvement for all gages of steel

. Eliminated the extra operation to wash parts by selecting a dry lube

product that replaced the wet lube currently being used

. Member of joint safety committee to investigate near misses, OSHA's,

and general safety concerns at both the stamping and assembly

facilities

2nd Shift Supervisor

. Supervised all of the 2nd shift stamping facility including about 35

maintenance, production, and tool room employees. Planned,

assigned, and directed placement of production workforce according

to schedule and operators. Ensured that all tool work orders are

completed on time or are carried over to the next shift to ensure

the production schedule is met

. Compiled a report to determine which parts are outside of the

service part policy in order to scrap unnecessary dies

. Evaluated the remainder of the service only work to determine the

feasibility of eliminating offsite die storage by running lifetime

quantities which created cost savings of $50,000

. Routed applicable low volume parts to the laser to reduce number of

dies in storage by 20%

Manufacturing Engineer - Assembly

. Supported production for 400 series and service mower deck dept,

F500/Rider assembly line, and service/repair kit department

. Completed assembly line output standards for new 400 series mower

deck, purchased assembly tools to support start-up of 400 series

mower deck, and developed a control plan for 400 series mower deck

. Performed a monthly ergonomic assessment of different assembly

stations

. Created Operator Method Sheet's to help reduce assembly errors

. Conducted Process Failure Modes and Effects Analysis's for new

assembly kits

. Participated in value improvement projects representing savings of

$23,000

. Represented John Deere as a campus recruiter

EDUCATION

University of Wisconsin - Platteville

Bachelors of Science - Industrial Engineering - Emphasis in Production

and Management: December 1999

Additional Training

. Training in Lean Manufacturing, Quick Response Manufacturing, Demand

Flow, and Six Sigma

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